For Distressed Learners

Emergency and Non-Crisis Services 

In the Office of Learner Well-Being and Success, we are available to assist in providing crisis intervention during office hours.

Call 911 and/or go to the nearest hospital emergency room immediately, in life threatening situations. 

Hospitals in the St. John's area include:

Health Sciences Centre

300 Prince Philip Drive

St. Clare’s

154 LeMarchant Road


306 Waterford Bridge Road

For a complete list of hospitals and health care facilities outside the St. John’s area, please visit Health and Community Services NL website

Call 811* (24/7) to speak with a registered nurse for medical advice and health information.

Mental Health Crisis Lines

Call 811* (24-hour service Province-wide):

  • to speak with a registered nurse trained in both health and mental health crisis intervention for support or guidance
  • for mental health interventions requiring the Mobile Crisis Response Team (for learners in the greater St. John’s area)

* Out of province cell phones will not connect to 811 call 1-888-709-2929 or use a landline

Call or Text 9-8-8 (24-hour service Nation-wide) to speak with trained crisis responders if you or someone you know is thinking about suicide.

First Nations & Inuit Hope for Wellness Help Line:

The Help Line provides immediate culturally competent, telephone crisis intervention counselling support for First Nations and Inuit, 24 hours a day.

The Crisis Text Line 

Text ‘Talk’ to 686868 to speak to a trained crisis responder immediately.

Sexual Assault

Sexual Assault Crisis and Prevention Centre
Crisis Line (24 hour) St. John’s 709 726 1411 or Province wide: 1-800-726-2743

Callers can access non-judgmental, empathetic support and information regarding issues related to sexual violence. Our line is confidential and you do not need to be in crisis to call.

Sexual Assault Nurse Examiner Program at St. Clare's Mercy Hospital (SANE)
Emergency (24 hour): 709-777-5502
SANE program office: 709-777-5865

The goal of the Sexual Assault Nurse Examiner (SANE) Program is to provide options and choices about medical care and/or police reporting, provide medications to prevent infection and pregnancy, and connect patients with counseling services so they have appropriate support in moving forward if they choose to

Violence Prevention

People who are the victims of violence can find resources to support them in many regions throughout Newfoundland and Labrador.  Visit the Violence Prevention Initiative website for an up to date listing of services available.

Violence Prevention Avalon East
Tel: (709) 757-0137

Mental Health & Addiction Services

Bridge the gApp
An on-line resource to designed to support mental wellness. This website also provides a full service directory within NL.

Thrive | Warm Line 1-855-753-2560 or 753-2560
Non-emergency, non-crisis telephone support and referral service. Operated by trained peer supporters.Available daily, 10:00 a.m. - midnight NST 

Gambling Help Line 1-888-899-HELP (4357)
The Gambling Help Line is a free, confidential service available province-wide, 24 hours a day.

Suicide prevention informationCanadian Mental Health Association

Eating Disorder Couselling | The Hope Program

Poison Control

Poison Information Centre (24 Hour)
By calling1-844-POISON X (1-844-764-7669), the general public in Newfoundland and Labrador now has 24/7 access to a Specialist in Poison Information, toxicologists, botanists and laboratory technologists; assessment, triage, management and follow-up of poison exposures; decision support regarding transfer to a health care facility and ongoing management; and inclusion in a Canadian Surveillance System for Poison Information.

MUN Security

Campus Enforcement and Patrol

Campus Enforcement and Patrol is responsible for the safety and security of learners, University employees, staff and University property. Service is provided 365 days per year, with 24 hour, campus-wide coverage by vehicle and foot patrols. All officers have received training in first aid, CPR and emergency response procedures (fire, bomb threat and medical emergencies).

If you are on the St. John’s campus, Dial 4100 made from any pay phone on campus. Emergency phones are located in parking lot 3, near the main entrance of the Aquarena, the North campus, parking lot 27, the coin operated lot for students and the walkway between MUN Childcare Centre and Burtons Pond. Emergency Push Buttons are also located throughout the university tunnels.

In Corner Brook, the number for Campus Enforcement is 637-6210. 

Police Services

Royal Newfoundland Constabulary

St. John's (24 hour): 709-729-8000

Corner Brook:  709-637-4100
Labrador City:  709-944-7602

Churchill Falls:  709-925-3524
Hearing and Speech Impaired: 1-800-363-4334

Province wide emergencies (24 hour): 1-800-709-7267