For Distressed Learners

Emergency Services for Distressed Learners

If you are distressed or in crisis, it is strongly recommended that you seek guidance from a professional caregiver. In the Office of Learner Well-Being and Success, we are available to assist in providing crisis intervention during office hours.

Please do not hesitate to contact our faculty or staff if you require assistance:

Office of Learner Well-Being and Success
Telephone: (709) 864-6333
Toll Free: 1-(877) 794-9740

Email: or or

Office Hours:
Monday through Friday
8:30 -4:30 NST (Winter)
8:30 -4:00 NST (Summer)

If you are in crisis, these are alternative services available:

Life Threatening Situations: In life threatening situations, immediately call 911 and/or go to the nearest hospital emergency room.  

Hospitals in the St. John's area include:

General Hospital


St. Clare’s




For a complete list of hospitals and health care facilities outside the St. John’s area, please visit Health and Community Services NL website.



Mental Health Crisis Line (24 hour service)
Crisis Line (24 hour) St. John’s:  709-737-4668
Province wide:  1-888-737-4668

Newfoundland and Labrador Medical Association (NLMA) - Physician & Family Assistance Program:
Contact Info:
-24-hour Helpline: 1.800.663.6729
-Direct Business Line: Available 1:00 p.m. – 9:00 p.m. NT - 604.398.4300

What Can Be Addressed?
-Mental health issues
-Relationship stress
-Career and life transitions
-Substance use
-Occupational health
-Concern for colleagues

Who Is It For? NLMA members and their families:
-24/7 confidential helpline: 1.800.663.6729
-Short-term counselling
-Referrals to specialized coaches and therapists (user-pay)
-Help supporting a colleague
-One-to-one peer support (NLMA members only)
-Peer support groups (NLMA members only)

Further Information:

First Nations & Inuit Hope for Wellness Help Line:

The Help Line provides immediate culturally competent, telephone crisis intervention counselling support for First Nations and Inuit, 24 hours a day.

The Crisis Text Line 
powered by Kids Help Phone

Text ‘Talk’ to 686868 to speak to a trained crisis responder immediately.

Police Services

Royal Newfoundland Constabulary

St. John's (24 hour): 709-729-8000

Corner Brook:  709-637-4100
Labrador City:  709-944-7602

Churchill Falls:  709-925-3524
Hearing and Speech Impaired: 1-800-363-4334

Province wide emergencies (24 hour): 1-800-709-7267                                                       

Sexual Assault

Sexual Assault Crisis and Prevention Centre
Crisis Line (24 hour) St. John’s 709 726 1411 or Province wide: 1-800-726-2743

Sexual Assault Nurse Examiner Program (SANE)
SANE program office (St. Clare's Mercy Hospital): 709-777-5865
Emergency (St. Clare's Mercy Hospital): 709-777-5502

Violence Prevention

Violence Prevention Initiative
Women and men who are the victims of violence can find resources to support them in many regions throughout Newfoundland and Labrador.  Visit the Violence Prevention Initiative website for an up to date listing of services available.

Mental Health & Addiction Services

Bridge the gApp
An on-line resource to designed to support mental wellness. This website also provides a full service directory within NL.

Warm Line 1-855-753-2560 or 753-2560
The Warm Line offers non-emergency, non-crisis telephone support for people in the province who are living with mental health issues. CHANNAL’s trained peer supporters are non-judgemental and have firsthand knowledge; “We understand because we’ve been there”. The Warm Line is available between 11:00 am and 11:00 pm, 7 days a week.

Gambling Help Line 1-888-899-HELP (4357)
The Gambling Help Line is a free, confidential service available province-wide, 24 hours a day.

Suicide prevention informationCanadian Mental Health Association

Eating Disorder Couselling

The Hope Program

Poison Control

Poison Information Centre (24 Hour)
Telephone: 709-722-1110 or province wide: 1-866-727-1110 

MUN Security

Campus Enforcement and Patrol

Campus Enforcement and Patrol is responsible for the safety and security of learners, University employees, staff and University property. Service is provided 365 days per year, with 24 hour, campus-wide coverage by vehicle and foot patrols. All officers have received training in first aid, CPR and emergency response procedures (fire, bomb threat and medical emergencies).

If you are on the St. John’s campus, Dial 4100 made from any pay phone on campus. Emergency phones are located in parking lot 3, near the main entrance of the Aquarena, the North campus, parking lot 27, the coin operated lot for students and the walkway between MUN Childcare Centre and Burtons Pond. Emergency Push Buttons are also located throughout the university tunnels.

In Corner Brook, the number for Campus Enforcement is 637-6210.