Holiday 2023-24 frequently asked questions

The Registrar's Office will close for the holiday break from 10:30 a.m. on Friday, Dec. 22, until 8:30 a.m. on Wednesday, Jan. 3, 2024.

Below is a list of commonly asked questions to refer to during this time. If you are still looking for your answer, please review the various pages on our website or email registrar@mun.ca.

CURRENT STUDENTS

Transcript (hardcopy and e-transcripts) and educational verification requests

You can view the status of your transcript through Memorial Self Service. It can be found in the Academic Information menu under View Transcript Request Status.

Hardcopy official transcripts (for mailout or pickup) requested up to 10 a.m. NST on Thursday, Dec. 21 will be processed and mailed, if applicable. For pick up, the Office of the Registrar will be close on Friday, Dec. 22 at 10:30 a.m. and reopen on Wednesday, Jan. 3, 2024. Please remember to bring your picture ID to pick up.

Hardcopy transcript requests received after 10 a.m. on Thursday, Dec. 21 and during the closure will be processed on Wednesday, Jan. 3, 2024.

Please remember that an unofficial PDF version of your transcript can be accessed through Memorial Self Service in the Academic Information menu under Generate Unofficial Transcript PDF.

Official e-transcripts requested up to 2 p.m. NST on Thursday, Dec. 21 will be processed and uploaded to MyCreds for your purchase and pickup. If you requested an e-transcript previously, you can still access it through MyCreds, however, if you have a change in program, grades or registrations, you may need to request a new one. The Office of the Registrar will close on Friday, Dec. 22 at 10:30 a.m. and reopen on Wednesday, Jan. 3, 2024. E-transcript requests received after 2 p.m. on Thursday, Dec. 21 and during the closure will be processed on Wednesday, Jan. 3, 2024.

Please remember that an unofficial PDF version of your transcript can be accessed through Memorial Self Service in the Academic Information menu under Generate Unofficial Transcript PDF.

If you requested a confirmation of enrolment for submission to a third party through Memorial Self Service you may check its status in the Registration menu under Enrolment Verification Status. Requests submitted up to 8 a.m. on Friday, Dec. 22 will be processed prior to the holiday break and uploaded to MyCreds for your purchase and pickup. Requests that are received after 8 a.m. on Friday, Dec. 22 and up to Tuesday, Jan. 2, 2024 will be processed on Wednesday, Jan. 3, 2024.

Manual confirmation of enrolments, completion of forms and other special letter requests that require in-depth review, will be reviewed on a case by case basis and processed as time permits. Requests that are received after 5 p.m. on Thursday, Dec. 21 and up to Tuesday, Jan. 2, 2024 will be processed on Wednesday, Jan. 3, 2024 or as time and resources permit.

If you are on the St. John's campus and require an enrolment verification for immigration purposes, complete the Confirmation of Enrolment to Renew Study Permit form and submit it to registrar@mun.ca or to our office in A 2003.

Requests will be reviewed on a case by case basis and processed as time permits prior to the holiday closure. Requests that are received after 8 a.m. on Thursday, Dec. 21 and up to Tuesday, Jan. 2, 2024 will be processed after Wednesday, Jan. 3, 2024 or as time and resources permit.

If you are a student on the Grenfell Campus, enrolment verification requests must be submitted in person to the Registrar's Office (AS 277).

Graduation

You must submit an application to graduate through Memorial Self Service under the Graduation and Convocation menu. The graduation timeline varies depending on which semester you complete your program requirements. Make sure to apply and learn more about the appropriate timeline based on the semester in which you complete the requirements for your program. The deadline to apply for February in-absentia graduation is Jan. 3, 2024 (the application opened on Nov. 1), the deadline to apply for Spring (May) graduation is Jan. 15, 2024 (the application opened on Nov. 1), and the deadline to apply for Fall (October) is July 15 (the application opens in early June). Late applications to graduate are considered as time and resources permit.

Your application will be reviewed by the Registrar's Office and you will be notified if you have any missing requirements. Graduation applications will not be reviewed between Friday, Dec. 22 – Tuesday, Jan. 2, 2024. Notification of eligibility to graduate letters for the February in-absentia graduation are normally sent out mid-January and incrementally thereafter. Notification of eligibility letters for spring graduation are normally sent out 10-12 business days after official grades are released in April and incrementally thereafter. Your graduation status in Memorial Self Service will be updated accordingly. Any other inquiries can be emailed to graduation@mun.ca and will be responded to starting Wednesday, Jan. 3, 2024.

Grades and courses 

Grades that are submitted and approved after the initial grade release by 5 p.m. on Wednesday, Dec. 20 will be released periodically over the holdiays and into the new year.

A grade may not be showing in Memorial Self Service for one of the following reasons:

  1. The instructor has not yet submitted or entered the grade. To check on this you will need to email your instructor. Instructors may or may not be checking their emails over the holiday break.
  2. The instructor has submitted/entered the grade but it has not yet been approved by the academic unit head. To check on this you will need to email the appropriate academic unit. These emails may not be checked over the holiday break.
  3. A change to the grade has been submitted via a grade change form to the Registrar's Office by the academic unit but it has not yet been keyed by the Records Officer. Change of grade forms submitted to the Registrar's Office by Thursday, Dec. 21 will be keyed on Friday, Dec. 22. Change of grade forms submitted to the Registrar's Office from Friday, Dec. 22 – Tuesday, Jan. 2, 2024 will be keyed starting Wednesday, Jan. 3, 2024.

If you feel the final grade submitted is incorrect, you should contact the instructor for the course. Alternatively, as a student, you have the option of having your final examination re-read. With the consent of the academic unit, requests for re-reads can include clinicals, exams, internships, work terms or final reports, as appropriate. You may want to request to review the exam script prior to having a re-read. Find more information in the Calendar.

The academic unit head (department head for a departmentalized faculty like Humanities and Social Sciences, Science and Engineering) has the authority to grant a request for a late drop until Thursday, Jan. 18, 2024. Normally a late drop will not be granted if a final exam was written. You will need to contact the appropriate academic unit head through your @mun.ca email account to discuss the matter. 

Normally a late drop request will not be granted if the final exam was written, however, this is left to the discretion of the appropriate academic unit head (or department head for a departmentalized faculty such as Humanities and Social Sciences, Science and Engineering). You will need to contact the appropriate academic unit head through your @mun.ca email account to discuss the matter.

Academic status

As a result of your grades, you have not met General University regulation 6.11.1.1 which states:

At the end of each semester, in order to be eligible for continuance in the University, a student is required either:

  • to obtain a current average of 50% in the courses for which he or she is registered on the last day for dropping courses without academic prejudice, or
  • to have obtained a cumulative average of at least 55%.

Any student who, for the first time, fails to meet these requirements will be given an Academic Warning.

Check your @mun.ca email for correspondence from the Registrar’s Office regarding your academic status. The email will be sent to you from academic.standing@mun.ca.

As a result of your grades, you have not met General University regulation 6.11.1.1, which states:

At the end of each semester, in order to be eligible for continuance in the University, a student is required either:

  • to obtain a current average of 50% in the courses for which he or she is registered on the last day for dropping courses without academic prejudice, or
  • to have obtained a cumulative average of at least 55%.

Any student who, for the first time, fails to meet these requirements will be given an Academic Warning. As only one Academic Warning is permitted and as you have previously received an Academic Warning, you are now required to withdraw from Memorial.

You will not be able to take any courses in the upcoming winter semester and any winter semester courses you are registered for will be dropped. This would normally happen at the close of registration on Wednesday, Dec. 27.

Check your @mun.ca for correspondence from the Registrar’s Office regarding your academic status. The email will be sent to you from academic.standing@mun.ca.

No, a student cannot submit a readmission appeal until half of the suspension period is served. More information is available in the Calendar.

Registration (winter 2024)

The process to revoke registrations for students who are required to withdraw after fall 2023 as well as for students who were unsuccessful in pre-requisites will occur at the close of registration on Wednesday, Dec. 27.  At this point, if there are spaces available in the course, students who are waitlisted will be automatically registered. After this time and prior to the end of regular registration on Thursday, Jan. 18, 2024 if you meet all course requirements, and there are seats available, you can register through Memorial Self Service.

Common registration issues are outlined on the Registrar’s Office website. Some courses may need the approval of an academic unit to register for the course. In this scenario, contact the instructor or academic unit. If you still have not resolved your registration issue, email registrar@mun.ca. The Registrar's Office will be closed for the holiday break from 10:30 a.m. on Friday, Dec. 22 until 8:30 a.m. on Wednesday, Jan. 3, 2024. All inquiries will be reviewed upon reopening.

Advising

Current students can book an appointment with an academic advisor using Navigate for Students. Prospective and returning students can schedule an appointment by emailing advice@mun.ca. However, here will be no advising sessions between Friday, Dec. 22 – Tuesday, Jan. 2, 2024. 

Money and loans

The unit that processes student loans and responds to these inquiries will be closed for the holidays from Friday, Dec. 22 – Tuesday, Jan. 2, 2024. Forward your inquiry to financialaid@mun.ca and they will respond to your email upon their return.

In the meantime, you may wish to review the following websites for an answer to more general inquiries: National Student Loans Service Centre (NSLSC)Student Aid – Government of Newfoundland. If you are a graduate student, please contact the School of Graduate Studies with your inquiry.

Travel and immigration

Students should check the Government of Canada's website before travelling to Canada for information on travel restrictions or testing requirements.

The Internationalization Office provides the St. John’s Airport Greeter Service for new international students before and at the beginning of each semester. Airport greeters are student employees who will meet you upon arrival at the St. John's airport. This service will run from Friday, Dec. 15 – Monday, Jan. 15, 2024. You can also request a greeter for arrivals outside of these dates, but we cannot guarantee a greeter will be available. To request a greeter, you must complete the Memorial arrivals form.

When you are ready to travel, please complete an arrivals form. Your arrival form should be completed at least two weeks prior to your planned arrival date. If you need help or have any questions contact the Internationalization Office at arrivals@mun.ca.  

Wellness and counselling

The Student Wellness and Counselling Centre (SWCC) will be closed from Friday, Dec. 22 -  Jan. 3, 2024. The Centre will reopen on Jan. 4, 2024. The Centre has compiled a list of supports for students during the holiday break.

PROSPECTIVE STUDENTS AND APPLICANTS

Students who are not required to submit any supporting documents can still apply for winter 2024. These students are primarily returning Memorial University students who have not attended another institution or are Newfoundland and Labrador high school students. As well, students who are applying for non-degree admission and meet the non-degree student eligibility requirements can still apply. The application deadline for these students is Thursday, Jan. 4, 2024. All other applicants should apply to a future semester.

Any applications submitted past their application deadline will be processed for the spring 2024 semester.

Yes, you can still submit documents, but they will not be processed from Friday, Dec. 22 – Jan. 2, 2024. This is for undergraduate studies only. Graduate admissions inquiries should be directed to the sgs@mun.ca.

Please review the information on application deferrals. The deadline to request a deferral is Thursday, Jan. 4, 2024. This is for undergraduate admissions only. Graduate admissions inquiries should be directed to sgs@mun.ca.

We are still accepting applications for these semsters during the holiday break. Please review the I Want to Apply page.

Students will hear about their undergraduate application when we return to work on Wednesday, Jan. 3, 2024. Allow a minimum of 10 business days after our return for applications and documents to be processed and the application acknowledgement emails to be sent. Graduate admissions inquiries should be directed to sgs@mun.ca.

You can select reset password on the sign-in page for your account and you will receive a password reset email.

When you successfully submit your application you will see a screen that indicates your transaction details. You will then receive two emails, one with your payment transaction details and the other giving you information on how to submit any required supporting documents.

After your application has been processed you will receive an email indicating all the required supporting documents for your application (unofficial and official). Once a document has been received and processed, you will receive an email notifying you that the document has been received. As well on a scheduled basis you will receive an updated Document Summary which will show the status of received and outstanding documents. These notification emails will not be sent during the holiday break, but will resume in January.