We cannot provide hands on technical support for personal computers. We are strictly authorized to work on university owned hardware only. We can provide general advice and suggestions on where to go to fix any issues.
*Note that these services are available only to engineering students, faculty and staff.
For personal machines, students can get access to a license at no cost by signing up on the Altair website using their MUN email.
Download free Microsoft products such as Windows 10, Visio, Project, Visual Studio and more. Simply use your MUN login credentials to login.
Instructions on how to download and install latest version of Grammarly can be found here
Instructions on how to download and install latest version of Microsoft Office 365 can be found here. Recent changes have been made that affect accessing Office 365 on personal devices. Further details can be found here.
An online alternative to Solidworks located here.
Supported Browsers: Google Chrome, Mozilla Firefox, Safari (Mac OS), Opera, Microsoft Edge
Ensure that you have the latest version of your graphics card driver and browser of choice. Visit the compatibility check site at: https://cad.onshape.com/check to determine the suitability and performance of your computer.
RETScreen Expert can be downloaded here.
To activate professional mode for RETScreen Expert v9.0 or later, you can download the file below.
To activate the key, simply double-click the attached file and your new key will open in RETScreen Expert. If this does not work for you, please first save the key file to your desktop. Then go to the File tab, select the Subscribe section, click on “Add software key” in the lower part of the page, select the key file that you have saved to the desktop, and click “Open” in the dialog box.
Instructions on how to download and install latest version of SolidWorks can be found here.
|OS||Windows 10 or 11|
|Processor||A 64-bit processor or a certified VM|
|Graphics Card||Certified graphics card and driver|
|Disk Space||25 GB of storage space, SSD drives recommended for optimal performance|
Mac users will need to install Windows 10 first. Instructions can be found here.
Instructions on how to obtain and install Windows 10 on a Mac.
Instructions on how to submit a support ticket to ECS.
Information regarding labnet accounts, computers, and printing.
SolidProfessor provides online engineering courses to supplement class material. It has learning material for Solidworks, AutoCAD, MatLab and ANSYS. SolidProfessor can be accessed on the computers in EN3000 / EN3029 and the Student Success Centre (EN3076).
Information on MUN Login, my.mun.ca, MUNmail and more. Access to MATLAB, Microsoft Office 365, and McAfee.
Support resources for Desire2Learn.
Support resources for general services such as email and @Memorial wireless network.
Use your MUN login credential to connect to the @Memorial wifi network available throughout campus. If you have issues connecting, please drop by the ECS Office (EN3020) for assistance or visit ITS Help Desk in the ASK Office (UC-3005) or The Commons (main floor, QEII Library)
Information on preventing and detecting cybercrime
Provides student support for a wide array of services.
Custom computer assemblies, repairs, upgrades, and system design. Authorized service provider for TOSHIBA and APPLE computers. Repairing of computer equipment, including laser printers, 3D printers, UPS power supplies, computer monitors, scanning devices, hard drives, optical drives, and more. Data recovery and backup from hard drives, USB flash drives, etc. Hard drive destruction, sanitizing, and cloning