Tech Services in ‘full compliance’ of ISO standards

Apr 17th, 2018

By Jeff Green

Tech Services in full compliance of ISO standards

The Department of Technical Services has successfully completed a recent review of its quality management system.

That means the unit is in full compliance with the International Organization for Standardization’s ISO 9001:2015, standard the organization’s flagship quality management systems standards.

ISO 9001 is a globally recognized standard for quality management that delivers on high customer service.

“We had a successful outcome of a recent surveillance audit,” said Rick Meaney, director, Technical Services. “The auditor reviewed things such as how we structure our business and business processes; if our instruments are properly calibrated and certified; and if staff are qualified and trained to use those instruments.

“It is really important for us to make sure we are following best practices all the time,” Mr. Meaney added.

Technical Services received its first ISO registration -- ISO 9001:2008 -- in 2014. Every aspect of the unit’s operation is documented and routinely reviewed.

Mr. Meaney says the ISO standard is important as it helps bring “credibility” to his team which is responsible for developing and maintaining specialized equipment to support research activities. The unit services laboratory equipment, specialized machinery and scientific instruments.

Technical Services has highly-trained staff and modern facilities and offers expertise in electronics, circuit board development, networking, computer repairs, glassblowing, computer numerical control machining, scale model making and mechanical fabrication. Its employees work closely with researchers to develop and build custom apparatus and prototypes.

“We have a lot of confidence in the work we are doing for our clients,” said Mr. Meaney.

“The ISO audit and our ISO registration adds credibility and confidence to the important work we do”.

The Department of Technical Services is part of the Vice-President (Research) Portfolio.

 

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