In July of 2010, the Technical Services Department started a journey towards implementing a certified Quality Management System. The system we choose to implement is the ISO 9001:2008. By implementing a Quality Management System, we made a formal commitment to continual improvement in the services we provide to the university community. In 2017 we reaffirmed this commitment by moving to the latest version of the standard ISO 9001:2015.
The purpose of Technical Services is to provide top quality electronic and mechanical design, fabrication and repair services to the Research, Academic, Administrative and Infrastructure activities of Memorial University and the External Community. This includes supporting the Research Community through all the stages of their research projects.
To accomplish this we will provide high quality products and services using state of the art equipment and highly trained personnel, in a safe comfortable working environment.
Our goal is to ensure customer satisfaction through our commitment to continual improvement through all levels of Technical Services and our Quality Management System.
To ensure that Technical Services is accomplishing our goals, as outlined in the Quality Policy, we have developed four Quality Objectives. These objectives will be used to measure our success in regards to our Customers, Employees and the Quality Management system.
- To measure customer satisfaction on an ongoing basis, with an emphasis towards continual improvement.
- A program of employee professional development.
- To provide the best possible customer service, while striving to continually improve the products and services offered by Technical Services.
- To provide a safe work environment that supports open and active communications between all levels of Technical Services.
James Titford, Quality Assurance Project Manager
Chemistry Building, C1026