Robert holds the position of Manager, Organizational Effectiveness and has been employed with Memorial since 2002. He is a graduate of Royal Roads Post Graduate Executive Coaching program (2008) and is a member of the International Coach Federation.
Robert believes that coaching is about empowering individuals and groups to become extraordinary in their achievements, performance and relationships. Coaching is a collaborative partnership built on mutual trust, respect, and confidentiality. The coaching relationship enables the client to discover opportunities, develop momentum, and create positive and lasting change.
Susan is a graduate of Royal Roads Post Graduate Executive Coaching program. In addition to her Executive Coach certification, she holds a Certified Professional Coach (CPC) designation from the International Coaching Federation. These credentials ensure a level of professionalism and expertise in the exploration and discovery that is the coaching experience. Prior to this area of study, Susan acquired a Bachelor of Arts and a Master Degree in Library and Information Studies. She has spent her entire career, spanning almost three decades, in administrative and executive positions, first at the University of Regina and since 1992 at Memorial Univesity where she currently holds the position of University Librarian. She has also held president and chair positions in various national and regional professional associations and collaborative partnerships.
Susan understands firsthand the return on investment organizations like Memorial realize when they promote professional development for their staff at all levels. This realization is what led her to become an executive coach. People often do not pause to explore their emerging ideas or focus on their own development. Coaching allows time for all levels of leaders to think about themselves and their situations, identifying what drives success for them. Susan ensures that coaching conversations are conducted in a respectful environment; positioning the individual to manage a constantly changing university environment by developing and refining their own leadership skills and objectives.
Chansoo is an assistant professor with the Faculty of Business Administration, holding a PhD in international business and strategy. He earned a graduate certificate in executive coaching from Royal Roads University in 2012. Recently, he has also received the Highest Award for Achievement in the Dale Carnegie Training leadership course.
He says, “Coaching is different than mentoring, counselling or consulting. It is a very powerful tool that is used to maximize one’s potential.” Chansoo enjoys working with his clients and experiences a great sense of achievement and fulfillment in his role as a coach.
Heather holds a Bachelor of Administration from St. Francis Xavier University, an M.Ed. (Post-Secondary) from Memorial University of Newfoundland and is a graduate of Royal Roads University as a Certified Executive Coach. In addition to her Executive Coach certification she holds a Certified Professional Coach (CPC) designation from the International Coach Federation (ICF) of which she is an active member, holds a change management consultant designation with ProSci Canada as well as consultant and facilitation certifications in the areas of leadership, communications, top team development, psychometric assessments, intercultural diversity and mental wellness.
Passionate about leadership development and helping leaders and organizations achieve their desired future, Heather knows the far reaching results executive coaching provides. Heather has an in-depth understanding of how great leaders produce success. Her practical and action oriented coaching practice starts with examining what it means to be an authentic leader, focuses on the values and goals of your unit and works with you to identify where you excel and where supports might be needed to meet the future needs of the organization. As an executive coach, Heather serves as a strategic leader and partner who makes meaningful connections with others while inspiring them to be their best selves.