News

2021


June

Internet issues resolved

The network issues reported earlier today with Memorial’s internet service provider are resolved and service is back to normal.

Maintenance on Wednesday June 03, 2021

Information Technology Services (ITS) is advising of essential network maintenance on Wednesday June 03, 2021.

May

Attention Google @mun.ca users

Google recently announced that new storage limits for Google Workspace for Education (formerly known as G Suite for Education) will take effect in July 2022. Currently, you have unlimited storage for Google Drive, Gmail, and Google Photos. In order to prepare, we need you to review your current storage usage and delete any unnecessary files in drive, Gmail and photos.

April

Upgrade to Memorial's VPN service

Information Technology Services (ITS) has begun the process to upgrade Memorial’s VPN remote access services. The next phase of this is moving to a modernized two-factor login for those who access VPN using connect.mun.ca. ITS is reminding these VPN users to follow directions that were recently sent by email to install a new app, which will push notifications to phones versus the historical SMS codes that are texted to phones. The existing service will stop functioning on April 5, so immediate action is required to ensure no interruption of service. If you have any questions or concerns or need a copy of the directions, please contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

January

4 and 6 Clarke Place Network Maintenance 2pm to 4pm Thursday 28th January 2021

ITS will be carrying out an essential network upgrade in the 4 and 6 Clarke Place buildings Thursday 28th January 2021. Between 2pm - 4pm there will be an outage to all network services in the buildings. This includes the wired and wireless network, and VoIP telephones, and remote desktop access. For more information, please contact the ITS Service Desk at 709-864-4595

 

Thanks

Network Upgrade - January 25th, 12:01 - 2:00AM

Information Technology Services (ITS) has scheduled network upgrades for Monday January 25th between 12:01 - 2:00AM which will result in brief Internet, VPN, and Canarie connectivity issues for the St. John's campus. Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

Printing Services Building Network Maintenance 12pm (midday) Monday 18th January 2020

Printing Services Building Network Maintenance 12pm (midday) Monday 18th January 2020

ITS will be carrying out an essential network upgrade in the Butler Property on Monday 18th January 2020. Between 12-1pm there will be an outage to all network services in the building. This includes the wired and wireless network, and VoIP telephones.

For more information, please contact the ITS Service Desk.

Printing Services Building Network Maintenance 3:30pm Thursday 14th January 2020

ITS will be carrying out an essential network upgrade in the Printing Services building on Thursday 14th January 2020. Between 3:30-5:30pm there will be an outage to all network services in the building. This includes the wired and wireless network, and VoIP telephones. For more information, please contact the ITS Service Desk.

202 Elizabeth Avenue Network Maintenance 2pm Friday 8th January 2020

ITS will be carrying out an essential network upgrade in the 202 Elizabeth Avenue building on Friday 8th January 2020. Between 2-3pm there will be an outage to all network services in the building. This includes the wired and wireless network, and VoIP telephones.

2020


December

Planned network upgrade Dec. 19th and 20th, 2020

ITS has a planned network outage on Dec. 19 and 20 to do upgrades to the network.

On Saturday, Dec. 19, 2020 the outage is anticipated between 9 a.m. to 9 p.m. (some functionality may return sooner) and will impact the wired, wireless and VoIP telephony.

On Sunday, Dec. 20, 2020 the outage will occur from 9 a.m. until approximately 9 p.m. The network outage will impact the wired, wireless, and VoIP telephony within the Henrietta Harvey building

Network Maintenance - December 9, 2020

Information Technology Services (ITS) is advising of essential network maintenance on Wednesday, December 9th, 2020.

Work will start at 12:01 AM and is scheduled to be completed by 1 am. During this time there will be several short network outages impacting St. John's Campus, Marine Institute, and Grenfell Campus.

If you have questions or concerns, please contact the IT Service Desk at 864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support

Network maintenance on St. John's campus - Wednesday, December 2nd, 2020

Information Technology Services (ITS) is advising of essential network maintenance on Wednesday, December 2nd, 2020. Work will start at 12:01 AM and is scheduled to be completed by 1:00 am. During this time there will be several short network outages impacting St. John's Campus services.

November

Issues accessing MUN websites - Nov 13th, 2020

Memorial’s St. Johns campus experienced an issue with DNS resolution between approximately 6am and 1pm which caused intermittent issues for some users accessing Mun websites. This should be fully resolved however if any ongoing issues are experienced please contact the IT Service Desk at 864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support

ITS Network Maintenance

ITS will be performing maintenance on the authentication system used for Wi-Fi and VPN on Tuesday November 10, 2020 between 5AM and 7AM. During this time Wi-Fi and VPN service may be unavailable.

If you have questions or concerns, please contact the IT Service Desk at 864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support.

October

ITS Network Maintenance

ITS will be performing maintenance on the authentication system used for Wi-Fi (@Memorial, @Memorial-Guest, eduroam) and VPN on Tuesday November 3, 2020 between 5AM and 7AM.

During this time Wi-Fi and VPN service may be unavailable. As a result of this maintenance the next time your device connects to each service you may be prompted to accept a new security certificate. This certificate will be display as being from ise-pol-n1.mun.ca with an expiration date of Thursday October 21, 2021 21:29:59 NDT. Some devices may fail to automatically join Wi-Fi after this maintenance. If you are unable to connect please remove the applicable Wi-Fi network from your device and try connecting again.

If you have questions or concerns, please contact the IT Service Desk at 864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support.

ITS Network Maintenance

Information Technology Services will be performing upgrades to the Wi-Fi network on Wednesday October 7 between 12:01AM and 2:00AM. This work will impact Wi-Fi service at the following locations:

- St. John's Campus

- Signal Hill Campus

- Harlow Campus

- 95 Bonaventure Ave.

- Arts & Culture Centre

- Botanical Garden, Mt. Scio Rd.

- Health Sciences Centre including the Faculty of Medicine expansion & Janeway Hostel.

- Labrador Institute

- Ocean Sciences Centre

- Southcott Hall & Leonard A. Miller Centre

- Tiffany Court

- Vivarium, Mt. Scio Rd.

The @MemorialRES and @MemorailRES-Guest networks as well as Wi-Fi service at Grenfell Campus and Marine Institute will not be affected. During this time Wi-Fi service may be unavailable. Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

ITS Network Maintenance

Planned network outage St. John’s campus, Oct. 11. ITS is planning an important network upgrade on Sunday, Oct. 11, 2020, which will impact many areas of St. John’s campus. An outage planned between 9 a.m. and 5 p.m. will impact MUNet network services on St. John’s north campus. Buildings impacted will be those north of Prince Philip Dr. including S.J. Carew, Business, University Centre, Utilities Annex and C-Core. Health Sciences Centre, Faculty of Medicine and Animal Resource Centre will not be impacted. The network outage includes wired computers/servers and labs using network wall plates, server rooms, VoIP telephones, elevator phones, faxes, remote desktop (RDP) access, email, internet access and wireless. There will be no need to power off equipment, and connectivity will return automatically after the work is complete. If you have questions or concerns, please contact the ITS Service Desk at 864-4595, help@mun.ca or chat support.

September

ITS Network Maintenance

Information Technology Services (ITS) is advising of essential network maintenance on Wednesday, September 30th, 2020. Work will start at 12:01 AM and is scheduled to be completed by 1 am. During this time there will be several short network outages impacting St. John's Campus, Marine Institute, and Grenfell Campus. If you have questions or concerns, please contact the IT Service Desk at 864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support

August

ITS Network Maintenance

ITS network maintenance Thursday, August 20, 2020, From 8pm to 10pm Information Technology Services (ITS) is advising of network maintenance on Thursday, August 20, 2020. This work may cause interruption with connectivity to the CANARIE network. Work is scheduled to start by 8pm and conclude by 10pm. If you have questions or concerns, please contact the IT Service Desk at 864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support

Harlow network upgrade 2 pm - 3 pm BST (10:30 pm -11:30 pm NDT) Wednesday 5th August 2020

Harlow Campus will be upgrading their internet connection 2 pm - 3 pm BST (10:30 pm -11:30 pm NDT) Wednesday 5th August 2020. During this time there will the a 30 minute outage to all network services on Harlow Campus.

July

ITS network maintenance Thursday, July 30th, 2020 from 12:01 am - 1:00 am

Information Technology Services (ITS) is advising of essential network maintenance on Thursday, July 30th, 2020. Work will start at 12:01 am and is scheduled to be completed by 1 am. During this time there will be several short network outages for St. John's Campus.

If you have questions or concerns, please contact the IT Service Desk at 864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support

SPSS now available for student download

SPSS is now available for students to download and install on your personal computer. Visit my.mun.ca to do so!

QEII Library Building and Hatcher House (Floors 1 and 2) Network Maintenance 9 am - 9 pm Saturday 25th and Sunday 26th July 2020

ITS will be carrying out network upgrades in the QEII Library Building, and floors 1 and 2 of Hatcher House, on Saturday 25th and Sunday 26th July 2020. Between 9 am and 9 pm, there will be prolonged outages to all MUNet network services including VoIP telephones and faxes, Remote Desktop (RDP), email and internet access, and wireless. There is no need to power off equipment, and connectivity will return automatically after the work is complete. In Hatcher House, the Residence network @MemorialRES will not be affected. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

2-Factor VPN Certificate Update - Friday July 10, 2020

ITS will be performing required maintenance Friday, July 10th at 12:01 AM. This maintenance will include updating the certificate for the 2 Factor VPN service. 2 Factor VPN users will be presented with a new Certificate on next login. Users will need to confirm the certificate states it is for "connect.mun.ca" before accepting. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

June

Information Technology Services (ITS) - Emergency Network Upgrades

Information Technology Services (ITS) is advising of emergency network upgrades on Friday, June 26. Work will start at 12:01 a.m. and is scheduled to be completed by 3a.m. This will result in several short network outages for campus, and it will impact VPN connectivity during this time.

If you have questions or concerns, please contact the IT Service Desk at 864-4595, help@mun.ca or chat support https://www.mun.ca/cio/support.

Upgrades to the Meraki Teleworker system on Thursday 3rd July and Sunday 5th July 2020

ITS is carrying out upgrades the Cisco Meraki teleworker system. If you are working from home using a Meraki Z3 device, there will be a brief outage to MUN services while your equipment upgrades and reboots. The upgrades are scheduled for the following times: • 11 pm on Thursday 2nd July 2020. • Midnight to Sunday 2 am Sunday 5th July 2020 Connectivity will return automatically after the upgrade. If you have any questions, or experience issues after the upgrades, please contact the ITS Service Desk (709) 864-4595 or help@mun.ca

30 minute network connectivity outage between St. John's Campus and other campuses and offices 2:30 to 6:30 am Wednesday 8th July 2020.

On Wednesday 8th July 2020, Bell Aliant will be carrying out an upgrade to their network which links St. John’s campus to the following campuses and offices:

• 95 Bonaventure Ave

• Battery Facility

• Botanical Gardens

• Grenfell Campus

• Johnson Geo Centre

• Labrador Institute

• Marine Institute

• Mt. Scio and Vivarium

• Ocean Sciences Centre

• Tiffany Court

• Southcott Hall/Miller Centre

Between 2:30 am and 6:30 am there will be a 30 minute interruption to all network traffic between these sites. Depending on the location, this may impact internet access, remote access to computers using Remote Desktop, access to internal IT services, building wireless, and VoIP telephone use. Connectivity will return automatically after the work is completed, and there is no need to shut down equipment.

For more information, please contact the ITS Service Desk.

Network outage in north part of University Centre 6:30 am - 7 am Tuesday 16th June 2020

Work is being carried out to the electrical system in the north building of the UC on Tuesday 16th June 2020. This will cause an outage to the MUNet data network on the 1st, 3rd, 4th, 5th, and 6th floors between 6:30 am and 7 am. During this time the wireless and wired data network (including internet and remote desktop access), and the VoIP telephone system will be unavailable. Connectivity will return automatically so there is no need to power down computers. The network in the Bookstore, and the south part of the UC building will not be affected. For more information, please contact the ITS Service Desk.

May

MacPherson College MUNet network upgrade 9 am - 5 pm Monday 1st June 2020

ITS is carrying out a network upgrade in the MacPherson residence building on Monday 1st June 2020. Between 9 am and 5 pm there will be outages to the MUN network. This will affect VoIP telephones, laundry machines, and wired network connectivity to MUNet connected devices. This work will not affect the residence wireless network @MemorialRES and @MemorialRES-Guest.

Arts and Administration Building Network Maintenance 9am-9pm Saturday 23rd May 2020

ITS will be carrying out a network upgrade in the Arts and Administration Building on Saturday 23rd May 2020. Between 9am and 9pm, there will be an outage to all network services in the building including VoIP telephones and faxes, Remote Desktop (RDP), email and internet access, and wireless. There is no need to power off equipment, and connectivity will return automatically after the work is complete. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

MUN Login Updates

MUN Login Updates

Information Technology Services (ITS) reminds users that they will be updating MUN Login services on Saturday, May 2, 2020, from 8 a.m. to 5 p.m. During the update, MUN Login account maintenance will not be available through https://login.mun.ca. During this time clients will not be able to update passwords or change account recovery options. ITS is asking clients who are currently receiving password expiry notices to please change your password before the end of day May 1, 2020. If you have questions or encounter service interruptions on May 2, 2020, please contact the IT Service Desk at 864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support.

March

Network Maintenance in 2nd floor of Facilities Management building 5-6pm Tuesday 24th March 2020

ITS will be carrying out essential network maintenance in the Facilities Management building between 5pm and 7pm on Tuesday 24th March 2020. During this time customers may lose network connection with wired devices using wall plates beginning “FM2.1-“, and wireless in some areas of the building.

Network\Cisco AnyConnect maintenance - Thursday, March 19th, 00:00-03:30

ITS is carrying out network maintenance on the morning of Thursday March 19th. Between 00:00 and 03:30hrs there will be a 30 minute outage to the Cisco Anyconnect VPN service at midnight, and again at 01:00 or 01:30. Customers experiencing failed VPN connection attempts during this time are asked to wait 30 minutes and to try again. For more information please contact the ITS Service Desk.

Technology for working remotely

For a list of IT resources for working remotely, check out Technology for working remotely. 

Cisco Anyconnect VPN maintenance 00:00-05:00hrs Wednesday March 18th 2020

ITS is carrying out network maintenance on the morning of Wednesday March 18th. Between 00:00 and 05:00hrs there will be a 30 minute outage to the Cisco Anyconnect VPN service. Customers experiencing failed VPN connection attempts during this time are asked to wait 30 minutes and to try again. For more information please contact the ITS Service Desk.

VoIP maintenance - Wednesday, March 4th at 12:00 AM

ITS will be performing required maintenance Wednesday, March 4th at 12:00 AM. As a result, there may be brief disruptions to VoIP telephones causing dropped calls, reboots, loss of call history, and loss of call forwarding. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

February

Hatcher House 1st and 2nd floor MUNet network maintenance Wednesday 4th March 2020

ITS will be carrying out network maintenance in Hatcher House between 00:01-02:00hrs on Wednesday 26th February 2020. During this time no MUNet network services will be available on the 1st and 2nd floors, including wireless, wired internet access, and VoIP telephones. This work does not affect the @MemorialRes residence network in the building.

Alumni Affairs Lambe's Lane Building network Maintenance Wednesday 26th February 2020

ITS will be carrying out network maintenance in the Alumni Affairs Lambe’s Lane building between 00:01-02:00hrs on Wednesday 26th February 2020. During this time no network services will be available, including wireless, wired internet access, and VoIP telephones. For further information please contact the ITS Service Desk.

January

R. Gushue Dining Hall Network Maintenance 12:01am-1am Wednesday 5th February 2020

ITS will be carrying out a network upgrade in the R. Gushue Dining Hall Building on Wednesday 5th February 2020. Between 00:01 and 01:00hrs, there will be an outage to all network services in the building including VoIP telephones, email and internet access, and wireless. Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more info.

Network Outage in the Bruneau Centre on Saturday, February 8th, 2020

IT Services will be doing network upgrades in the Bruneau Centre on Saturday, February 8th. Work will start at 9:00am and be complete by 5:00pm. MUNet services, including wired/wireless network connections and VoIP telephones, will be unavailable during this time. Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more info.

Issues with Outbound Voice Calling -- Resolved

Today's issue with outbound voice calling has been resolved. Thank you for your patience.

Mount Scio and Vivarium Network Maintenance 1-2pm Monday 13th January 2020

ITS will be carrying out a network upgrade in the 297 Mount Scio Building on Friday 10th January 2020. Between 1pm and 2pm, there will be an outage to all network services including VoIP telephones, internet access, and wireless where applicable. This will effect both the 297 Mount Scio building (Institute of Social and Economic Research, and Biology) and the neighboring Vivarium building. Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more information.

Botanical Gardens Network Maintenance 1-2pm Monday 13th January 2020

ITS will be carrying out a network upgrade in the Botanical Gardens on Monday 13th January 2020. Between 1pm and 2pm, there will be an outage to the wireless and wired network, including VoIP telephones and internet access.Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more information.

2019


November

Network Maintenance in OCS, Paton College, UC, Childcare, and Vivarium Buildings on Wednesday 27th November 2019

ITS is carrying out essential maintenance on the network equipment in the OCS, Paton College, UC, Childcare, and Vivarium Buildings on Wednesday 27th November 2019. Between 00:01 and 02:00hrs, there will be a network interruption for about 5 minutes. This will cause a loss of network access for client computers, VoIP telephones, faxes, and wireless devices. Network access should return automatically.

Please contact the ITS Service Desk  (help@mun.ca or 864-4595) if you want more information.

Network Outage in the Arts and Culture Centre on Wednesday, November 13th, 2019

IT Services will be doing network upgrades in the Arts and Culture building on Wednesday, November 13th. Work will start at 11:00am and be complete by 1:00pm. MUNet services, including wired/wireless network connections and VoIP telephones, will be unavailable during this time. Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more info.

October

VoIP caller ID changes - November 1, 2019

On Friday, November 1st 2019, new CRTC regulation will come into effect that require the caller ID for all calls to display a legitimate number. To be compliant with this regulation, all calls originating from MUN phones must now display a legitimate ‘864’ number. This will result in calls that were previously displaying non-MUN numbers, such as ‘0000000’, to now be displayed as ‘864-8000’, MUN’s main switchboard number. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

Network Upgrade in Biotechnology on Wednesday, November 20th, 2019

IT Services will be doing a network upgrade in the Biotechnology building on Wednesday, November 20th. Work will start at 5:00pm and be complete by 7:00pm. MUNet services, including wired/wireless network connections and VoIP telephones, will be unavailable during this time. Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more info.

Network Upgrade in Corte Real on Tuesday, December 3rd, 2019

IT Services will be doing a network upgrade in the Corte Real building on Tuesday, December 3rd. Work will start at 5:30pm and be complete by 6:30pm. MUNet services, including wired/wireless network connections and VoIP telephones, will be unavailable during this time. Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more info.

Network Upgrade in Tiffany Court on Tuesday, November 19th, 2019

IT Services will be doing a network upgrade in the Tiffany Court building on Tuesday, November 19th. Work will start at 5:00pm and be complete by 9:00pm. MUNet services, including wired/wireless network connections and VoIP telephones, will be unavailable during this time. Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more info.

Network Outage in Education on Saturday, December 14th, 2019

IT Services will be doing network upgrades in the Education building on Saturday, December 14th. Work will start at 9:00am and be complete by 5:00pm. MUNet services, including wired/wireless network connections and VoIP telephones, will be unavailable during this time. Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more info.

Network Outage in Music on Thursday, December 12th, 2019

IT Services will be doing network upgrades in the Music building on Thursday, December 12th. Work will start at 5:00pm and be complete by 9:00pm. MUNet services, including wired/wireless network connections and VoIP telephones, will be unavailable during this time. Please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca for more info.

Network Outage in Computing Services (T-12) on Thursday, November 7th, 2019

IT Services will be doing network upgrades in the Computing Services (T-12) building on Thursday, November 7th. Work will start at 5:00pm and be complete by 8:00pm. MUNet services, including wired/wireless network connections and VoIP telephones, will be unavailable during this time.

Network Maintenance in Engineering and Facilities Management Buildings on Wednesday 30th October

ITS is carrying out essential maintenance on the network equipment in the Engineering and Facilities Management buildings on Wednesday 30th October 2019. Between 00:01 and 02:00hrs, there will be a network interruption for about 5 minutes.  This will cause a loss of network access for client computers, VoIP telephones, faxes, and wireless devices. Network access should return automatically.

Network Maintenance - Wednesday, October 23 (12am-2am)

Information Technology Services (ITS) has scheduled network maintenance for Wednesday October 23 between midnight and 2:00AM which may result in a brief internet connectivity disruption for the St. John’s, Marine Institute, and Grenfell campuses. Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

Network Upgrade in Earth Sciences and Coughlan College on Saturday, November 2nd, 2019

ITS will be doing a network upgrade in the Earth Sciences building on Saturday, November 2nd. Work will start at 9:00am and be complete by 5:00pm. Coughlan College will also be affected by this outage from 9:00am to 11:00am. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

Network Upgrade in Science on Saturday, October 26th, 2019

ITS will be doing a network upgrade in the Science building on Saturday, October 26th. Work will start at 9:00am and be complete by 11:00pm. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

VoIP Telephone System Maintenance

Eastlink will be performing minor maintenance on Thursday, October 10th between 2:00 and 6:00 AM. This maintenance may result in a very brief disruption to Memorial University’s VoIP telephone system, during the specified time. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

October is National Cyber Security Awareness Month

October is National Cyber Security Awareness Month in Canada. Please stay tuned for a series of daily computer security tips from @MemorialU_ITS! #NCSAM #CyberAware

Tip 2: Don't fall prey to phishing scams - excellent public service announcement courtesy of @GetCyberSafe https://www.getcybersafe.gc.ca/cnt/rsrcs/vds/phshng-en.aspx #NCSAM #CyberAware

Please follow @MemorialU_ITS on Twitter for more tips!

September

Network maintenance in the Earth Sciences building, Wednesday, September 25th, 2019

ITS is performing essential maintenance to a portion of the network in the Earth Sciences building on Wednesday, September 25th 2019, between 12:00am and 2:00am. There will be a short loss of network connectivity for people with wallplates prefixed by EN3.1 during this outage. The outage will include wired network, wireless, and voice telephony services. For more information, please contact the ITS Service Desk.

Network Upgrade in Coughlan on Saturday, September 28h, 2019

ITS will be doing a network upgrade in the Coughlan building on Saturday, September 28th. Work will start at 9:00am and be complete by 2:00pm. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

Network maintenance in Spencer Hall, Aquarena, Field Hall, Physical Education Buildings 00:00-02:00hrs Wednesday 25th September 2019

ITS is carrying out essential maintenance to the network in Spencer Hall, Aquarena, Field Hall, Physical Education Buildings. On Wednesday 25th September 2019, between 00:00 and 02:00hrs, there will be a short loss of network connectivity. This will include wired network, wireless, and voice telephony services. VoIP telephones will also reboot during that time. For more information, please contact the ITS Service Desk.

Network Upgrade in Business on Saturday, September 28th, 2019

ITS will be doing a network upgrade in the Business building on Saturday, September 28th. Work will start at 9:00am and be complete by 9:00pm. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

Network Upgrade in C-Core and Centrifuge on Saturday, October 5th, 2019

ITS will be doing a network upgrade in the C-Core and Centrifuge buildings on Saturday, October 5th. Work will start at 9:00am and be complete by 9:00pm. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

Network Upgrade in St. John's College on Saturday, September 21, 2019

ITS will be doing a network upgrade in St. John's College on Saturday, September 21st. Work will start at 9:00am and be complete by 12:00pm. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

Network Upgrade in Field Hall on Saturday, September 21, 2019

ITS will be doing a network upgrade in Field Hall on Saturday, September 21st. Work will start at 9:00am and be complete by 12:00pm. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

Network maintenance on 3rd floor of Engineering Building 00:00 - 01:00hrs Wednesday 18th September 2019

ITS is carrying out essential maintenance on the network on the 3rd floor of the Engineering building on Wednesday 18th September 2019. Between 00:00 an 01:00hrs there will be 10 minute outage to wired and wireless network. VoIP phones will reboot, and clients won’t be able to access the internet or other network resources during this time. For more information, please contact the ITS service Desk.

Network maintenance affecting off St. John's campus sites tonight

At midnight tonight Bell Aliant will be carrying out maintenance the equipment providing site to site network links from main campus to remote sites. There will be a 10 minute outage to services during this time. For more info, please contact the ITS Service Desk.

Qualtrics - Memorial's enterprise survey solution

Do you or others in your unit use surveys? This is a reminder that Qualtrics is Memorial University’s enterprise survey solution for research or administrative purposes. It’s available to active Memorial faculty, staff and students (with faculty/staff supervisor approval) at no cost to users. Qualtrics is an industry-leading, cloud-based, survey solution currently used by 6800+ schools and 2000+ universities worldwide, including several Canadian institutions. To learn more about the simple steps to get started, visit www.mun.ca/surveysolution. The provost and vice-president (academic) and the vice-president (research) co-fund this tool, which is jointly managed by the Office of the Chief Information Officer and the Centre for Institutional Analysis and Planning.

Network Upgrade in Utilities Annex on Tuesday, September 24, 2019

ITS will be carrying out a network upgrade in the Utilities Annex on Tuesday, September 24th. This will be a short outage; work will start at 10:30am and be complete by 12:30pm. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

Network Upgrade in Parking Garage on Monday, September 9, 2019

ITS will be carrying out network upgrades in the Parking Garage on Monday, September 9th. This will be a short outage; work will start at 5pm and be complete by 6pm. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

Network Upgrade in Queens College on Saturday, September 14, 2019

ITS will be carrying out network upgrades in the Queens College Building on Saturday, September 14th. Work will start at 9am and continue until 2pm. There will be no network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

August

Network Maintenance - Wednesday, August 28 (12am-2am)

Information Technology Services (ITS) has scheduled network maintenance for Wednesday August 28 between midnight and 2:00AM which may result in a brief internet connectivity disruption for the St. John’s, Marine Institute, and Grenfell campuses. Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

Network upgrade in Engineering on Saturday, August 24, 2019

ITS will be carrying out network upgrades in the Engineering building on Saturday, August 24th. Work will start at 8am and continue until midnight. There will be intermittent network connectivity to MUNet network services during this time. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

St. John’s campus Wi-Fi upgrades - August 21, 2019, 12:01AM-2:00AM

Information Technology Services will perform upgrades to the Wi-Fi network on Aug. 21, 2019 from 12:01 a.m. to 2 a.m. During this time, Wi-Fi access on most of St. John’s campus will be unavailable. Please note that this upgrade will not affect the following locations/networks: Harlow Campus, Marine Institute, Henrietta Harvey, Spencer Hall and the @MemorialRES/@MemorialRES-Guest network. Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

Network Maintenance - Wednesday, August 14 (12am-2am)

Information Technology Services (ITS) has scheduled network maintenance for Wednesday August 14 between midnight and 2:00AM which may result in brief network and internet connectivity disruptions for the St. John’s, Marine Institute, and Grenfell campuses. Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

VoIP maintenance - August 9th, 6PM - August 10th, 6PM

ITS will be performing required maintenance on the VoIP telephone system Friday, August 9th at 6:00 PM to Saturday, August 10th at 6:00 PM. As a result, voicemail services will be unavailable form 6:00PM Friday until 2:00Am Saturday. Calling functionality will continue to work, however, any caller that reaches voicemail will instead hear a busy signal. Also during this period of time users may experience phone reboots and some users may experience loss of call history, and loss of call forwarding. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

Wireless network upgrade - Spencer Hall and Henrietta Harvey, August 14, 2019

Information Technology Services will be performing upgrades to the Wi-Fi network in the Henrietta Harvey building and Spencer Hall on Wednesday August 14, between 12:01AM and 2:00AM. During this time Wi-Fi access in these buildings will be unavailable. Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

Network upgrade in some Paton College and Burtons Pond buildings 8th-9th August 2019

ITS will be upgrading the MUNet network equipment in the following buildings on 8th-9th August 2019.

Barnes, Blackall, Doyle, Baltimore, Cabot, Gilbert, Guy and Cartier

During this time there will be a 10-30 minute outage to MUNet network services. This work does not affect the @MemorialRES and @MemorialRES-Guest networks.

Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

Network Upgrades - Wednesday August 7 (12:00am - 2:00am)

Information Technology Services (ITS) has scheduled network upgrades for the St. John’s Campus Science Building on Wednesday August 07 from midnight to 2:00am. This work will result in disruptions for network, VoIP, and wireless connectivity for building occupants during this time. As well, clients not located in the building but associated with the follow departments will also experience interuptions during this time:

Biology, Psychology, Geography, Languages and Women’s Studies

Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

July

Network upgrades in Facilities Management building 6pm to midnight Thursday 1st August.

ITS is upgrading the network equipment in the Facilities Management building on the 1st August. Starting at 6pm (and 7:30pm for the some offices) there will be prolonged outages to the wired and wireless network in the building. This includes assess to the internet, email, and the use of VoIP telephones. Service should be restored by midnight, with the majority of the network restored well before that time. For more information, please contact the ITS Service Desk.

OSC network upgrade 10am Friday 12th July 2019

On Friday 12th July, ITS will be carrying out network upgrades in all buildings in the Ocean Science Centre. Starting at 10am there will be network outages affecting wired, wireless, VoIP telephones, internet access, and all other network services. Most buildings will experience an approximately 30 minute to 2 hour outage. The OSC ‘main building’ will experience an approximately 4 hour outage. Network services will be returned to normal before the end of the working day

If you have any questions, please contact the ITS Service Desk. 709-864-4595 Enmail help@mun.ca

June

Required maintenance on the VoIP and Wireless systems

ITS will be performing required maintenance on the VoIP and Wireless systems Tuesday, July 2nd between 5:00 and 7:00 AM and Wednesday, July 3rd between 12:00 and 2:00 AM. This maintenance may result in a very brief disruption to phones and wireless devices during the specified times. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

Network upgrade in AQ FH and PE on Tuesday night

On Tuesday 2nd July, ITS will be carrying out network maintenance in the Physical Education, Field House, and Aquarena buildings. Work will start at 10pm in PhysEd, and 11pm in the other buildings. Wired network, wireless, and VOIP telephone services will have multiple distributions for about 4 hours. Please contact the ITS Services Desk at 709-864-4595 or email help@mun.ca for more info.

MUNMobile scheduled maintenance - June 13th, 9AM-11AM

IT Services has scheduled an outage for MUNmobile on Thursday, June 13th, 2019 from 9:00AM – 11:00 AM to perform required maintenance. During this outage, users will not be able to log in to the MUN mobile app.

If you have any questions or concerns please contact the ITS Service Desk at 864-4595 or email help@mun.ca

Scheduled maintenance impacting Banner INB and Memorial Self -Service

Information Technology Services (ITS) is advising clients of a scheduled Banner upgrade that will take place on Saturday, June 15, 2019, starting at 5 a.m. to Monday, June 17, 2019, at 5 a.m. During this time, the Banner system including Memorial Self-Service will be unavailable.

Network Maintenance - June 05, 2019 between 12am-2am

Information Technology Services (ITS) has scheduled network maintenance for Wednesday June 05 between midnight and 2:00AM which may result in a brief internet connectivity disruption for the St. John’s, Marine Institute, and Grenfell campuses.

Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

May

Harlow Campus network issues - May 7th, 2019

Information Technology Services (ITS) is aware of issues with internet access on Harlow Campus. Network Services is investigating. During this time, customers will not be able to access the internet, or network resources on other campuses.

If you have any questions, please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca.

VPN connection issues - May 7th, 2019 (RESOLVED)

Information Technology Services (ITS) is aware that customers are having issues using anyconnect VPN to access the Memorial network. Network Services is investigating the issue.

If you have any questions, please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca.

ITS Network Maintenance - MUN-FS May 3-4, 2019

ITS will be performing maintenance on the shared Data Storage System (MUN-fs) on Friday May 3, and continuing into Saturday May 4, 2019. Work will start at 5:30 PM on Friday.

ITS requests all clients log off their computer prior to 5:30 p.m. Friday and remain logged off during the migration period. This maintenance is required to replace the system backend infrastructure. The file system services are expected to be back online by end-of-day Saturday.

During this time, your desktop may not be visible, and documents and email may not be available.

Questions or concerns should be directed to the ITS Service Desk at 864-4595 or by help@mun.ca

April

VoIP maintenance telephone system - May 1, 12AM-2AM

Maintenance will be performed on the St. John’s campus VoIP telephone system during the hours of 12:00 AM and 2:00 AM, May 1st. This may result in VoIP phones rebooting, as well as the loss of call history logs. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

Major IT outage on April 30, 2019

IT Services (ITS) has scheduled a major service outage to perform required maintenance on MUN login and other related services on Tuesday, April 30, from 6-8 a.m. During this outage, users will not be able to log in to any services that use MUN login authentication including, but not limited to, my.mun.ca, Brightspace, Romeo, etc. Additionally, www.mun.ca will not be available during this outage. ITS understands the outage affects many users, however, this maintenance is critical and we anticipate the timing between semesters will minimize the impact. If you have any questions or concerns please contact the ITS Service Desk at 864-4595 or email help@mun.ca.

Windows 7 support to end in 2020 (Windows 10 Updates)

Information Technology Services (ITS) is reminding Windows 7 users that support will end as of Jan. 20, 2020. ITS is in the process of upgrading Windows 7 computers to Windows 10. Over the next few weeks, ITS staff will be reaching out to departments to arrange system upgrades. If you have any questions, please contact the ITS Service Desk at 709-864-4595 or email help@mun.ca

Register for Memorial IT Conference May 7-8th, 2019

Memorial's 4th annual IT Conference will bring together IT service providers from across the university for a conference to learn about new trends in IT and what's happening in IT at Memorial. The keynote will be delivered by Catharyn Andersen, Memorial’s Special Advisor to the President on Aboriginal Affairs and the program includes an exciting lineup of workshops and presentations. There is no cost to register. For more information and to register, visit www.mun.ca/cio/conference/.

Network Maintenance - April 03, 2019 between 12am-2am

Information Technology Services (ITS) has scheduled network maintenance for Wednesday April 03 between midnight and 2:00AM which may result in a brief internet connectivity disruption for the St. John’s, Marine Institute, and Grenfell campuses.

Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

March

CANARIE upgrade issues - Mar. 19th, 2019 (RESOLVED)

ITS is aware that some websites have become inaccessible following an upgrade by CANARIE this morning. The websites are hosted in some of the institutions connected to the CANARIE network via ACORN-NL. ITS are working with CANARIE to investigate the cause of the issue.

Maintenance for the Voyager File System

ITS will be performing maintenance to the Voyager File System beginning 5:30 p.m. on Friday, March 8, and continuing into Saturday, March 9. The maintenance requires users be logged off during the migration period as we are replacing the system backend infrastructure. ITS requests all clients log off their computers on Friday, March 8 by 5:30 p.m.. Please note that your computer may reboot in a similar manner used for monthly patching. We expect to have Voyager services back online by 10 a.m. on Saturday, March 9. If you have any questions or concerns, please contact the ITS Service Desk at 864-4595 or help@mun.ca.

New online application system launched

The Department of Human Resources is pleased to announce the launch of MyCareer@MUN, Memorial’s new online application system. MyCareer@MUN replaces Apply Online and manual application processes. With this launch, all applications will now be submitted electronically. 

Outlook to Exchange connectivity issue - March 5, 2019 (RESOLVED)

Please be advised ITS are currently investigating an issue with Outlook clients connecting to the Exchange server.

Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

Network Maintence March 6

Information Technology Services (ITS) will be performing network maintenance on Wednesday March 06 between midnight and 2:00am that may cause brief internet connectivity disruptions for all campuses. Clients having questions or concerns about this scheduled maintenance are asked to contact the ITS Service Desk at 864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support/.

February

MUNnet is getting an upgrade!

MUNnet is Memorial's network - a collection of computers, servers, network devices, peripherals, and other technology devices connected to one another to allow us to share data. It also connects Memorial to the internet. You know that thing that brings you Netflix and allows you to email your great aunt in Australia? It also allows you to connect to your online courses from home and conduct research with colleagues as close as the next office or as far away as the other side of the world.

 

January

Network maintenance - Health Sciences Center, Sunday, February 3, 2019

ITS are carrying out maintenance to network equipment in the HSC on Sunday, February 3, 2019 between 8am and 11am. During this time there will be multiple outages to the wired and wireless network in the following locations...

Network Maintenance - Arts and Administration Building and Bruneau Centre.

Information Technology Services (ITS) has scheduled network maintenance for Wednesday January23 between midnight and 2:00AM which may result in brief network connectivity issues for the Arts and Administration Building and the Bruneau Centre.

Clients having questions or concerns are encouraged to contact the ITS Service Desk at 709-864-4595 or help@mun.ca.

2018


December

How to access Brightspace@Memorial (D2L) if MUN Login is unavailable

If MUN Login is unavailable and you are having issues accessing Brightspace@Memorial (D2L), go to CITL Online Learning and use the “Brightspace only” link.

Network Maintenance - Wednesday, Dec. 12, 2018, 12:01AM-2:00AM

Information Technology Services (ITS) has scheduled network maintenance for Wednesday December 12 between midnight and 2:00AM which may result in brief internet connectivity issues for the St. John’s, Marine Institute, and Grenfell campuses.

May

Your first news item here

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