ITS

On Tuesday February 15 from 5:00 AM to 7:00AM, ITS will perform maintenance on the authentication system supporting Wi-Fi and VPN. During this time access to the @Memorial, @Memorial-Guest and eduroam networks as well as VPN may be unavailable.

Once the maintenance is completed you may be prompted to accept a new server certificate the next time your device connects to Wi-Fi. You can be assured that a prompt to accept a certificate from ise-n.mun.ca or ise-s.mun.ca is safe. Due to the nature of this upgrade, some devices may fail to reconnect without manual intervention, so it is advised to check your device has reconnected once maintenance is complete.

If you experience problems connecting it is recommended to forget the Wi-Fi network on your device and attempt to rejoin. This upgrade will impact Wi-Fi connectivity to the previously mentioned networks at all campuses and sites in the greater St. John’s area, Harlow Campus and the Labrador Institute. Additionally, eduroam access for users from these campuses and sites will be impacted globally. Wi-Fi connectivity at Grenfell Campus, as well as the @MemorialRES, @MemorialRES-Guest and @Memorial-Teleworker networks will not be affected.

Please direct any questions or concerns to the ITS Service Desk at 864-4595, help@mun.ca or via online chat at https://www.mun.ca/cio/support/.