As part of our ongoing efforts to modernize and secure Memorial’s IT infrastructure, the Office of the Chief Information Officer (OCIO) is pleased to announce the implementation of Microsoft Intune - third-party application patching.

By enabling patching both on and off the Memorial network, we’re improving security and ensuring devices remain up to date regardless of location. This enhancement builds on our recent transition from SCCM to Intune for Windows workstation patching and will now extend to commonly used third-party applications such as:

• Adobe Reader
• Google Chrome
• Mozilla Firefox
• 7-Zip
• and others

 What this means for you

• Automated updates: Third-party applications will now be updated automatically on Memorial-managed devices using Intune’s application management.
• Improved security: Regular patching helps reduce vulnerabilities and improves overall system security.
• Minimal Disruption: Updates will be deployed silently in the background, with minimal impact on your daily work.

What you need to do

To ensure your device receives updates:

1. Your device will need to be powered on and connected to the internet to update. If your device is not connected to the internet during the scheduled update window, the update will be applied the next time it is powered on and connected.
2. Report any issues to the OCIO Service Desk.

What you might see

To ensure that files aren’t in use during the update process, you may be prompted to save your work and close the application before the update can proceed.

Please refer to the image below for an example of the prompt you may receive.

Need help?
If you have any questions or encounter issues during the update process, please contact the OCIO Service Desk at help@mun.ca or visit www.mun.ca/cio.

Memorial University is planning a major upgrade to Self-Service in October that includes modernizations to the suite of products that Memorial utilizes: student and faculty, HR, and finance. The upgrade will result in a new experience for Self-Service users. 

The scheduled go live date is Monday, Oct. 6, 2025; Self-Service will not be available between Oct. 3-5. Stay tuned for more details, documentation, training opportunities and updates leading up to the launch. Units that support this suite including People and Culture, Registrar's Office and the Department of Financial and Administrative Services will be reaching out to administrative users soon. 

Self-Service is where employees access leave balances, pay stubs and more. For students, that’s where registration happens, grades are posted, student records and financial accounts are viewed and more. All Self-Service users can expect changes to how they access information. Changes can also be expected for individuals using administrative functions within Banner administrative application (Student, HR and Finance). 

Students: 
A new student channel called the Student Hub will be a student’s launching point for all student activity, accessed through my.mun.ca. Registration will display differently with the ability to visually see a planned registration schedule, focused registration messaging and student controlled wait listing for courses. The payment centre provides a new online payment portal and a simplified student account dashboard including official transcript requests, application fee and tuition acceptance deposit payments.  

Employees:
On the employee side, the Banner Self-Service upgrade will enable a number of new user-friendly features in Banner HR.  A new employee dashboard for employee Self-Service will provide employees with quick and easy access to their leave balances and pay stub information. For supervisors, a new “My Team” feature will be phased in and will provide a summary view of employee data including the Memorial Number, contact information, employee picture, hire date and leave balances. Another new functionality of the Self-Service upgrade is direct time and leave entry. This will be launched as a pilot project in early October to select units to allow employees and supervisors the opportunity to test this functionality and provide feedback.  

Banner Finance Users: 
For Finance administrators, the Banner Self-Service upgrade brings a more user-friendly interface for common Finance functions like Document Approvals, Budget Queries, Purchase Orders and an all-new user-centric Purchase Requisition dashboard.  

Faculty and Per Course Instructors (Faculty Self-Service): 
For faculty and per course instructors, Self-Service will be streamlined to include key functions of grading, class lists, and course assignments for users and include only specific information regarding courses taught.  

Administrative Users (Faculty Self-Service): 
Administrative users will no longer have access to Self-Service. All functions currently accessed or completed through Self-Service will be available through Banner Administrative Application. Documentation and training will be provided.   

If you have questions or concerns about this upgrade that require immediate attention, please contact the OCIO Service Desk at 709-864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support/.