News
Important Information for Memorial Webmail Users
Memorial's Webmail (webmail.mun.ca) service remains unavailable externally as a precaution following the disclosure of a new cybersecurity vulnerability.
Retirees, students, and alumni who currently use webmail.mun.ca can request migration to MUNmail (Gmail).
Current Memorial employees who use webmail.mun.ca should follow the migration path to Microsoft Outlook (Exchange Online). A request can be made through help.mun.ca.
Requesting Migration to MUNmail
If you wish to move to MUNmail, please submit a request through help.mun.ca.
Please copy and paste the acknowledgements below into the Description section of the request ticket and indicate your response where required:
☐ Do you require access to your historical email? Yes / No
☐ If yes, I understand that historical email messages and folders may take up to 10 business days to appear in MUNmail following migration.
☐ I have included a contact number or alternate email address in the Description section so that I can be reached if necessary during the migration process.
☐ I have changed my Memorial password. My password can be changed by logging in to MUN Login and selecting "Change Password."
*When you change your password, you will need to update it on all of your devices to avoid locking your account. If you have configured your @memorial Wi‑Fi and/or email on a laptop, tablet, smartphone, or in an email client such as Outlook or Apple Mail, your previous password may be stored and will need to be updated on each device and application.
Once your migration has been completed, you will be able to access your email through munmail.mun.ca using your username@mun.ca and your Memorial password.
Email Access Prior to Migration
You can continue to send and receive email messages in webmail.mun.ca while connected to the Memorial network, as well as access email messages in your inbox and folders. Historical email messages may take some time to populate in MUNmail following migration. During this period, your historical email remains available through webmail.mun.ca when connected to the Memorial University campus wired network. Faculty and Staff may also access historical email through webmail.mun.ca while connected via Memorial Wi‑Fi, wired MUNnet, or VPN.
Historical Email Migration
Webmail Currently Not Available
Memorial’s Webmail service is temporarily unavailable as a precaution following the disclosure of a new cybersecurity vulnerability. IT is assessing the situation and will share an update when more information is available.
For assistance, please contact OCIO’s Service Desk.
Microsoft SMS and Voice Authentication Retirement
Overview
Microsoft is retiring its native SMS and voice authentication services in Microsoft Entra ID and is transitioning users toward more secure, phishing-resistant authentication methods such as Passkey in Microsoft Authenticator, Passkey using FIDO2 security keys, and Microsoft Authenticator Number Matching. Starting September 1, 2026, eligible users may begin receiving Microsoft-managed prompts encouraging passkey registration. Beginning February 1, 2027, Microsoft-provided SMS and voice authentication services will be retired. Users who rely solely on SMS or voice authentication will need to register an alternative supported authentication method to continue signing in.
What is Changing?
Microsoft is making passkeys the default authentication experience in Microsoft Entra ID. As part of this change:
September 1, 2026
Users enabled for SMS or voice authentication may begin receiving prompts encouraging them to register a passkey during sign in. According to Microsoft's current documentation, these prompts are intended to encourage registration and are not expected to block access.
February 1, 2027
Microsoft-provided SMS and voice authentication services will be retired. Users whose only authentication methods are SMS or voice will be required to register a supported alternative authentication method in order to continue accessing their accounts.