Microsoft Teams is the university's preferred virtual meeting platform and is available to all current employees and students by default as part of their Memorial Microsoft 365 account. Webex remains available for specific use cases where its features are required, including certain large-scale events, specialized conferencing requirements, or Brightspace integration that continue to rely on Webex.

Memorial faculty and staff may request a Webex host account to host meetings and other online events if Teams does not meet their requirements. Users other than faculty and staff (e.g. students) require the approval of a faculty or staff sponsor. Please note that you do not need a Webex host account to join Webex meetings.

Quick start quide

Memorial's Webex service can be accessed by going to https://mun.webex.com/. First time users should follow these instructions:

1. Once your account is created, you will receive an activation email from Cisco.com.
2. Click on "Activate".
3. Click on "Sign In".
4. Enter your MUN e-mail address as your MUN Login ID followed by @mun.ca and select "Next".
5. Login using your MUN Login credentials.

You may find the Cisco Webex Desktop App improves your Webex experience. It can be installed from the Microsoft Company Portal (for domain-connected devices). Alternatively, you may be able to download and install them directly from https://mun.webex.com/ (under “Downloads” on the left navigation bar). For assistance, please contact the OCIO Service Desk.

Webex Cloud Storage Limit and Recordings Retention

Webex provides 2GB of temporary, non-archival cloud storage for access to recordings in the immediate or current academic term. If long-term storage is necessary (e.g. lectures that will be reused, webinars, etc.), users should download and transfer their cloud recordings to suitable long-term storage solutions.

Webex recordings can be stored in Webex for a maximum of 3 years. After 3 years, the recordings will be automatically moved to the “Deleted” folder (with user notification) and then permanently deleted after another 30 days. Users will be notified via their @mun.ca email when recordings are approaching this maximum retention period.

Instructors who require assistance with the management of their recordings for instructional purposes should contact the Centre for Innovation in Teaching and Learning (CITL).

How to review your recordings

You can review your recordings by logging into https://mun.webex.com/ and clicking on “Recordings”. From here, you can download recordings you wish to keep as well as delete recordings that need to be kept.

Support resources

• Remote working best practices
• Using Webex with low bandwidth
• Best practices for securing Webex meetings

Questions? Contact the OCIO Service Desk .