Memorial’s Employee Assistance Program (EAP) provider will change from TELUS Health to GreenShield effective July 1, 2025.

TELUS Health EAP Services will be fully accessible to Memorial employees and retirees until June 30, 2025, at 11:59 p.m. Anyone receiving counselling services with TELUS Health as of June 30 can continue with their treatment until natural case closure and will not be affected by the July 1 changeover.

For initiation of any new treatment or service as of July 1, 2025, Memorial employees and retirees should contact GreenShield. Services will be accessible through https://app.greenshieldplus.ca using the organization code memorial or via the crisis support line at 1-833-707-4747 (toll free 24/7/365). Information to set up a GreenShield account will be shared on the HR EAP webpage in advance of the July 1 switchover.

To learn more about GreenShield’s EAP and how to access services, orientation webinars specific to Memorial have been scheduled for July 9 and Sept. 24. Please click on the date links to register for a session. Additional EAP general information sessions have been booked monthly until December. Please note, these sessions are open to all GreenShield clients and are not specific to Memorial University. For information on these sessions, please consult the People and Culture calendar.

Similar to the former plan, Memorial employees, retirees and their immediate family members (provided they are also covered under the university's health plan) will be able to access GreenShield’s EAP services 24 hours a day, seven days a week.

GreenShield EAP services include:

• 5 hours of counselling per policy year*
• 5 hours of couples counselling per policy year*
• 5 hours per work, health and life transition services, including consultations with registered nurses, dieticians, career coaches and more per policy year*
• Unlimited financial and legal consultation
• Access to Indigenous mental health services
• Access to a children's mental health program
• Free self-guided digital cognitive behavioural therapy (CBT)
• Access to well-being support
• Access to a personalized care navigation tool
• Access to personalized nutrition

*Policy year for GreenShield EAP services is July 1 to June 30 annually.

Department leaders can also request training sessions on a variety of topics that support employee well-being and development provided by Memorial’s wellness consultant. Please submit this form to request training.   

The change in providers is a result of an Interuniversity Services Inc. (ISI) market study/RFP where GreenShield was the successful proponent. ISI is a not-for-profit organization that administers volume-purchasing arrangements for member postsecondary institutions throughout Atlantic Canada. Memorial benefits from this arrangement through lower costs and enhanced coverage, while still maintaining independence over its own plan.