News
June 4 Telephone System Maintenance
On Thursday June 4, 2026, starting at 10:30PM the Office of the Chief Information Officer (OCIO) will be carrying out maintenance on Memorial’s VoIP telephone systems servicing the St. John’s and Signal Hill campuses, off campus sites in the St. John’s area, and Faculty of Nursing sites in Gander, Grand Falls-Windsor, and Happy Valley-Goose Bay. This work will not affect telephone services at the Marine Institute, Grenfell campus, Labrador campus, or Harlow campus. As a result, there will be a reboot and upgrade of the software on VoIP telephones and a possible loss of call history. The software upgrade will take a few minutes per phone at which time calling will be unavailable. This upgrade will only occur on phones that are idle and will not interrupt calls that are in progress. For questions regarding this maintenance please contact the OCIO Service Desk at 709-864-4595, help@mun.ca or chat support.
Planned network maintenance, June 14
The Office of the Chief Information Officer (OCIO) is performing infrastructure maintenance on Sunday, June 14, 2026 starting at 10 a.m. to approximately midnight. If the upgrade is completed prior to midnight, the systems may be available earlier.
There will be an outage to MUNet network services to the following buildings, campuses and services:
- Banner system (student, finance and HR) including Memorial Self-Service, Degree Works and OnBase
- Henreitta Harvey (HH) Building
- Ingstad Building
- Nursing site (Gander, Grand Falls-Windsor and Labrador)
- Tiffany Court
- Labrador Campus
- HREA in Mount Pearl Square
- Southcott Hall/Miller Center
- 297 Mount Scio road and Vivarium
- Ocean Sciences Center
- Botanical Gardens
- Signal hill campus (No impact to residences)
- Johnson Geo Center
- Alumni Affairs
This includes the MUNet wired network, @Memorial, @Memorial-Guest, eduroam wireless networks where available and VoIP telephony.
During this outage, VOIP phone services will be unavailable in the affected buildings. VoIP phones may reboot in other locations when not in use (will not interrupt in progress calls) and call history may be lost. Should you require emergency assistance, please contact Campus Enforcement and Patrol via mobile phone at 709-864-4100.
Please note if you have any questions, contact the OCIO Service Desk at 709-864-4595, help@mun.ca or chat support at https://www.mun.ca/cio/support/.
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