Any information that you can provide to us in your ticket can help us better and more quickly resolve your issue. Here is some of the information that would really help us:

• Computer hostname (on the label affixed to your computer, e.g. SSCI-D123)
• Your operating system (Windows, Mac or Linux)
• Your location (On St. John's campus, At another Memorial facility, Remote)
• Your connection type (Wired, Wireless, VPN)
• A short description of the issue you're experiencing
• The urgency of the issue (We will still get back to you ASAP)

Process to Request a Shared Resource

Mapping Network Drives

• Mapping a network drive in Windows
• Mapping a network drive on a Mac

Resource Accounts

• Add a Resource Account to Outlook in Windows
• Add a Resource Account to Outlook On a Mac
• Add a Resource Account to the Outlook Web App

Attachments

• Encrypted email issue

Local Administrator Accounts

• Change Administrator account password in Windows
• Change Administrator account password on a Mac

LabNet is a system that runs various servers and desktop computers on campus. Many general access computer labs including The Commons run off the LabNet system, and several departments have additionally adopted this system to run their computing labs, servers and desktop clients.

• Installing software from the Company Portal (Windows)

• Adding a printer from the server (Windows)

• Request an increased storage limit for OneDrive