Strategic Priority 2

Understand our stakeholder needs, align core services to these needs and clearly communicate these services to inform our teaching and learning community.

Review the following strategic goals and additional work we have done in support of this strategic priority. 


  Survey instructors annually on their needs for instructional resources and professional development.   80%
  Develop a support model that connects academic units to CITL expertise and resources that assists them in meeting teaching and learning goals.   85%
  Strategically promote CITL services and programs through consistent and effective communication approaches.   100%
  Identify needs of academic units and instructors to support the design and development of programs, courses and teaching practices.   0%
  Provide students with a comprehensive suite of learning resources through the Academic Success Centre.    100%

 1 not started, 2 in progress, 2 completed. 75 percent complete for this priority.

Our work: 

In the Winter 2023 semester, CITL partnered with the Registrar's Office on Grenfell Campus to share a  position that provides support for the invigilation of in-person exams in online courses on the west coast campus. This position greatly improves invigilation services for students taking online courses who reside in the Grenfell Campus area.

In response to a highly requested item at the 2022 New Faculty and Instructor Orientation, a new collective online resource has been developed to guide graduate students, instructors and faculty members who are new to teaching. The resource is specifically curated to help plan for, troubleshoot, and get the most out of an instructor’s first semester teaching. Visit the resource. 

In response to the recommendations of the Special Senate Committee for Evaluating Course and Teaching Effectiveness, CITL has coordinated the development of a new peer review of teaching process. It includes self-directed learning materials for those who wish to become peer reviewers, and building and housing a database of trained reviewers that instructors can choose from.

Continuous improvement has long been a part of CITL’s approach. For over 10 years, the department operated with a registered ISO:9000 quality management system. In 2022, CITL's leadership group was consulted on how they would like to move forward with an in-house management system, one that does not require certification from a third party.  A new Quality and Performance Framework (QPF) will be implemented throughout 2023, with guiding principles of alignment, collaboration, autonomy and transparency.  

The new approach will continue to follow the Plan-Do-Check-Act cycle to ensure we document and comply with our own procedures and those of Memorial University. 

In preparation for welcoming two new cohorts of students to campus in fall 2021, a series of new online syllabi resources were created for instructors. Developed by a pan-university committee with representation from CITL, the resources included information that reflected the pandemic environment and the return to in-person instruction. The resources continue to be updated, as required.

In collaboration with Memorial's Faculty Relations, CITL supports the orientation program for faculty members and instructors who are new to Memorial. In fall 2022, the program was refreshed with new content that focuses on student support, equity and accessibility; a combination of virtual presentations and a Brightspace site with self-paced modules was also introduced.

One of CITL's core activities is collaborating with academic units and instructors to develop online courses and programs for Memorial. In response to a need in the Faculty of Education for graduate programming with an intensive focus on reading development and instruction, two new online programs were developed. The Graduate Diploma in Reading Development and Instruction was launched in winter 2021, and the Master of Education (Reading Development and Instruction) was launched in winter 2022.

As part of CITL's support for online courses, we administer invigilated exams and provide related support to both students and instructors. In response to an increasing number of students who reported being unaware of exam policies and procedures, we began hosting new information sessions for students in online courses in spring 2022. The sessions are held each semester, and are focused on policies and procedures for invigilated exams, including exam forms and other requirements; they also provide an opportunity for students to ask questions.

The "Developing Your Teaching Dossier" series from the University of Toronto is currently being adapted for Memorial The series will be for current and future graduate students and post-doctoral fellows as professional development programming in several ways.  

Academic units are having conversations about Artificial Intelligence (AI) tools, such as ChatGPT, and planning for how the potential use of these tools could disrupt current instructional practices. In response, CITL made efforts to plan and communicate its support for instructors and students in their use of AI with new resources and professional learning opportunities.