Semester Startup Guide
Already registered? This startup guide is for you!
Whether you are a new or returning student, the essential information outlined in this guide will help you get the most out of your online studies. Please review these steps and all of the information provided.
Questions? Contact our Support Centre.
When completing courses online, it is important we have an up-to-date mailing address on file. This information is vital so we can coordinate your exams and ensure you receive relevant correspondence by mail.
If you update your online learning or permanent address after the first week of classes, you must also submit the Examination Site Change Form. The fee will only apply if your exam information has been released in Memorial Self-Service.
If you have not already done so, please update your mailing address as soon as possible by logging on to Memorial Self Service. (Note: first-time users may be required to set up a PIN.)
Steps after logging into Self-Service:
- The Student Main Menu is typically at the bottom of the screen beneath the Self-Service notifications. Click on Personal Information.
- Under the Personal Information menu, click Update Addresses and Phones.
- Under Update Addresses and Phones, you may see a list of several addresses, e.g. Permanent or Next of Kin. You will need to update or create a listing for your Online Learning address. You can update by clicking on the existing address and updating the form. If an entry does not already exist, you will need to add it at the bottom, next to Type of Address to Insert.
Please note that we are not responsible for any issued related to incorrect addresses.
All students with a disability are encouraged to contact the Glenn Roy Blundon Centre. This includes online students.
The Blundon Centre assists students with disabilities who seek academic accommodation (e.g. extended time for tests and exams). Students are encouraged to contact the Blundon Centre at least six weeks prior to the start of a course to discuss your needs.
The Commons in the QEII Library on the St. John's Campus also offers a variety of assistive technology software, hardware and support services that aim to help students achieve their full academic potential.
Four designated assistive technology stations are available in the Assistive Technology Room (L-2001), the Digital Media Centre and the Commons Classroom. One-on-one tutorials with peer assistive technology tutors are also available.
All students at Memorial, including online students, have a responsibility to know which actions are considered academic offences.
Please review the university's procedures and penalities for academic misconduct as outlined in the university calendar. Students may also access this academic integrity resource for further information.
Students living outside Newfoundland and Labrador:
- Must complete an Examination Supervisor Form every semester
- Deadline: before the end of the first week of lectures.
Students living in Newfoundland and Labrador who are not doing a course on any of Memorial's campuses (St. John's Campus, Marine Institute, Grenfell Campus):
- Will be set up to write exams at one of the established provincial exam sites based on the Online Learning address you completed in Memorial Self-Service.
- Please ensure your postal code is formatted correctly (i.e. A0A 0A0) and updated in Self-Service. You are assigned to your exam site based on this information.
If you are unable to write an exam at your regularly scheduled exam site:
- Apply to write it at an alternate site by completing the Change of Exam Site Form.
- The above information applies only to exams. Many assignments may be submitted directly to your instructor via Brightspace (D2L) throughout the semester.
- All students require a Campus Card to write an exam. To request a Campus Card, go to my.mun.ca and log in with your MUN login credentials. Submit your request through the Campus Card Request item found on the Student Services tab. Please ensure to include your mailing address so your card can be sent in the mail.
Visit login.mun.ca and click Create Account. Step-by-step instructions will guide you. These MUN login credentials will be used to access a number of online resources, such as:
All students taking an online course will be required to present a Memorial Campus Card ID. If you have not received your campus card at the time of your exam, you will be required to present two pieces of government issued photo identification (i.e. driver’s license, passport, etc.) to invigilators prior to writing tests and examinations.
To request a Campus Card, go to my.mun.ca and log in with your MUN login credentials. Submit your request through the Campus Card Request item found on the Student Services tab. Please ensure to include your mailing address so your card can be sent in the mail.
To access your online course(s) visit online.mun.ca and log in with your MUN login credentials. Once you have logged in, you may familiarize yourself with Brightspace (D2L), Memorial's learning management system.
Note: Access to Brightspace courses will typically begin on the first day of classes and end on the last day of examinations for any given semester. When registering for a course after the start of a semester, it can take up to 6 hours for your course to appear in Brightspace.
Instructors teaching online welcome your inquiries. The easiest way to reach them is through Brightspace (D2L). Most course sites in Brightspace (D2L) contain instructor contact information and hours of availability.
If you need to contact your instructor or a department prior to the start of your course, contact information is available in the university directory.
Textbooks can be purchased in person or online at the Memorial University Bookstore, located at the St. John's Campus on the second floor of the Univeristy Centre, UC-2006.
Visit the bookstore website to browse book requirements by course title/number.
We offer an array of support and services for students, but there are also a number of other online resources at Memorial University that you can use, whether you learn online or on campus.
We encourage you to use these services to maximize your experience and success at Memorial.
Academic Success Centre – Memorial’s hub for information, tools, programs and events that will help you succeed in your learning
- CITL Support Centre - Offers extended evening and weekend hours to provide assistance with technical problems related to access to Brightspace (D2L), problems related to hardward/software configuration, and understanding the organization of your course and participation requirements.
- CITL Technical Resources - This website provides how-to guides to help you with the technical side of learning online.
- Memorial University Libraries - Take advantage of resources within Memorial Libraries, all at your fingertips.
- Writing Centre - Offers online service for students who need to ask writing-related questions and to submit documents for tutoring.
- Academic Advising Centre - Offers advising services for matters such as course selection, course load and program regulations, and requirements for admission to specific degree programs.
- my.mun.ca (MUN portal) - gives you access to a variety of information and services through a single web interface, including MUNmail, the Campus Card request tool, course and grade information from the Registrar's Office, online research resources from the QEII Library and access to your online course(s).
Got Questions? Get Connected and Get Answers.
If you are new to Memorial, you can access orientation resources by logging into your Brightspace account and accessing the MUN 101 site in your list of courses.
If you require additional information or have any questions about your technical compatibility, please contact our Support Centre.
We use our social media channels to communicate timely, relevant and important information, such as:
- Service interruptions (weather, technical issues, etc.)
- Exam schedules and updates
- Weekly calendar reminders for online courses
- Important dates and deadlines
- Relevant news and announcements
- Promotional events