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REF NO.: 5

SUBJECT: Improving Health Care Operations: Who let the Engineer into the Hospital?

DATE: Sept. 11

Note to Editors:
A researcher who has helped the Ontario health care system reduce wait times, make more beds available and forecast the demand for particular surgeries will be giving a free public lecture on Sept. 18.
Dr. Michael Carter, director of the Centre for Research in Healthcare Engineering and professor in the Department of Mechanical and Industrial Engineering at the University of Toronto, will be describing examples, discussing opportunities and outlining where he believes we need to go for the future in his lecture, Improving Health Care Operations: Who let the Engineer into the Hospital?
Industrial engineering, a discipline closely related to management science and operations management, uses mathematical modeling and computer simulations to help organizations run more efficiently. Through the Centre for Research in Healthcare Engineering, Dr. Carter helps hospital and health care providers use their existing resources more efficiently.
For example, when asked to help solve the problem of long waitlists at a Toronto hospital, Dr. Carter found that patients were booked for 30-minute appointments but the average patient was in the office for 17 minutes. By slightly changing the booking practice to 20 minute appointments, the hospital was better able to manage their waitlist.                                                                                            
This lecture is sponsored by the Faculty of Business Administration. It takes place at 7:30 p.m. on Thursday, Sept.18, in room 2001 of the Inco Innovation Centre. Parking is available in lot 18 and there will be a reception following the lecture. Those interested in attending should RSVP by Sept.16 to Donna Fitzgerald, or 737-3046.

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Media agencies are invited to send representatives to this event.
For more information or to set up an interview with Dr. Carter, contact Meaghan Whelan, communications coordinator (business), or


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