Merry & Bright FAQ
We’ve been soooo good this year we are expecting Santa to give us clear skies for all of December. That said, should we have to cancel due to weather we will contact all ticketholders to let them know. Refunds will be processed for any cancelled dates. Watch Facebook, Instagram, and/or our Website for updates.
How do I purchase tickets? Tickets are available to purchase online only, starting November 15.
Can I buy tickets at the door?
No, tickets must be purchased in advance.
Can I use coupons or passes?
Sorry! Garden admission passes, Season Passes, and Friends of the Garden memberships are not accepted for this annual fundraising event.
Can I return my tickets?
All sales are final. Tickets are non-refundable. If you can no longer attend, tickets are transferable.
Can I change nights?
Please email us at email@example.com for information. We cannot guarantee we will be able to switch your tickets, so be sure of your dates and times before you make your purchase. A change fee will be added to any exchanges processed. After 12:00pm, tickets for that date cannot be exchanged.
Should I have gotten a confirmation email with barcode tickets?
Yes! If you have not received an email, please check your junk/spam folders. If you still don’t see the email, please contact us at firstname.lastname@example.org.
I accidentally deleted my email with the tickets! Help!
No problem! You can log back in to the ticketing system to access your tickets at any time. We will also have a print-out on hand listing everyone who purchased tickets each night.
Pets, Pictures and Paths
Can I bring my pet?
Sorry, but no. Only registered service animals will be permitted entry.
Why do I have to stay on the paths?
Our collection of plants are rather special and many will be damaged or die if stepped on. In addition, their sharp labels could pose a safety risk to you if you go into the plant beds. These labels are hard to see in the dark – even more so if we have a blanket of snow!
Can I take my wedding pictures at Merry and Bright?
Sure! We can’t guarantee a special spot, but you are most welcome to take any special occasion picture on paths and open areas not planted, or, of course, our special ‘photo-op’ stations. No additional charges apply but do note that wedding/party/special occasion vehicles will not be permitted in the main parking lots.
How accessible is the event?
The Festival is a winter walking experience and accessibility depends on the weather conditions. As an outdoor event, accessibility can be compromised by snow and ice. Visitors should be aware there are areas with steep grades where assistance is recommended for mobility aids, wheelchairs, and/or scooters.
How long did it take to string all those lights?
Good question! Our amazing team spends about 8 weeks hanging lights to show off the garden at its winter best.
How many lights you ask?
A lot! We lost count but estimate we use approximately 125,000 LED lights to create this magical night time experience.
Can I buy hot chocolate?
You bet! There will be hot chocolate and yummy chocolate chip cookies available for purchase on site, or you may purchase hot chocolate + cookie bundles with your ticket purchase. These treats are provided and sold by our partner, the Postmaster’s Garden Cafe.
Can I shop for Christmas gifts?
Absolutely! Garden Gifts in the Field Centre will be open, with seasonal specials.
What nights are choirs scheduled?
We have the following choirs/nights scheduled, and we hope to be adding more as the event gets closer: