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Procedure for Reporting Telephone Trouble and Repairs

Approval Date: 2014-07-25

Effective Date: 2014-07-25

Responsible Unit: Information Technology Services


All telephone service problems are to be reported to the University telephone operator by dialing "0", or by mail, to

A reasonable response time is expected for service repair (e.g. less than one hour for major problems such as a line out of service; for minor problems, a twenty-four hour response time should be expected). Costs associated with the repair and/or replacement of telephone equipment is the responsibility of the client unit. 

Policies using this procedure:


University Policies

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000