Memorial is implementing a significant upgrade to Self-Service.

The upgrade will require an outage that will start Friday, Oct. 3 at 5 a.m. to Sunday, Oct. 5 at 6 p.m.

Training is available to support you through this transition and users are encouraged to attend the relevant training sessions as you will need to learn the new way to run reports, access information, input information and more. Recordings of these sessions will also be made available.

• Financial Services is hosting training to support employees’ transition to running financial reports in Banner 9’s new platform. View the training schedule and register online.
• Registrar’s Office training sessions (Student and Banner Administration)
  The Registrar’s Office will be offering Student Self-Service, Faculty Self-Service and Banner Administration training sessions for administrative users to help them get familiar with the new platform. View the training schedule and register online.
• HR is engaging directly with units who are part of the web time and leave entry pilot. If you are part of the pilot and haven’t received training, stay tuned for an invitation to attend future training opportunities.

Additionally, the Registrar’s Office and HR are conducting training for new features of their modules.

Financial Services also highly recommends you run and save all required Banner reports before the end of business day Thursday, Oct. 2. After the upgrade, reports will run using the new system, which will not have history or copies of old reports from the previous system. Units may want to consider running and saving reports in advance of the upgrade window if they are needed shortly after the upgrade.  This will ease pressures on Monday, Oct. 6 as users adjust to the new functionality and updated look and feel.

Post launch

This upgrade will introduce a modern interface and new functionality that aims to improve the student and employee experience. Upgrading a system of this size is a massive undertaking and while Memorial moves through the transition, your support and patience is appreciated. If training doesn’t address your specific questions or scenarios, members of the implementation team will be available following the launch to provide one-on-one guidance.

For Banner Self-Service questions related to:

Financial Services contact bfhelp@mun.ca

HR contact hrtech@mun.ca

Registrar’s Office contact regadmin@mun.ca