Counselling Services for International Students

International Students - Need to talk to someone?

You can access keep.meSAFE anytime of the day or night by calling 1-844-451-9700. Outside of North America, call 001-416-380-6578.

keep.meSAFE provides students with real-time and/or appointment-based in 60+ languages for any school, health, or general life concern at no cost to you. keep.meSAFE is completely confidential within the limits of the law, so no one – including your family, friends, or professors – will ever know you used the program unless you choose to tell them.

Get help and advice about:
  • Being successful at school
  • Practical issues while studying
  • Relationships with friends and family
  • Language and cultural barriers
  • Stress, sadness and loneliness
  • Balancing work and school
  • Difficulty adjusting to life in Canada
Ways to Connect

Mobile App
Download the My SSP app today and connect with a counsellor anytime by chat or telephone. Also access resources on Health, Living Away, Relationships and Student Life. Access on-demand fitness and mental health assessment tools.
Apple App Store or Google Play

Telephone
Access phone support anytime of the day by calling:
1-844-451-9700 from anywhere in Canada and the USA.
Anywhere else in the world, call 001-416-380-6578.

Web
For students without access to a smartphone or tablet, that require chat support and self-help resources online at the keep.meSAFE website

Service Eligibility

All full-time and part-time undergraduate and graduate INTERNATIONAL STUDENTS who are enrolled at the Memorial University of Newfoundland and Labrador and have paid their student fees. This service program is available to MUN international students currently studying from locations outside of Canada AND MUN international students residing in Canada.

Service Delivery

How to Access keep.meSAFE Outside of Canada or the U.S.
Students can connect with a counsellor via chat and call while traveling outside of Canada and the U.S.
To use chat, you must have access to your provider network (data) or a Wi-Fi connection.

The chat function through the free My SSP app works as it would if you were accessing it from within Canada or the U.S. If you are experiencing difficulties, check your internet connectivity. Some countries may have additional firewall protections in place that block certain apps. If this is the case, consider calling into the program (001-416-380-6579).

There Are Three Options for Making A Call To keep.meSAFE Outside Of Canada Or the U.S.

Option 1: Make an international call from your phone.
You can always ask the intake coordinator to call you back so that you do not incur international charges.

Option 2: Call collect or reverse charge call.
Please follow the specific calling instructions in your country. All international calls are live answered calls so we can accept any related charges.

Option 3: Call via wi-fi connection.
Call using wi-fi via a wi-fi enabled phone.

Contact

Student Wellness and Counselling Centre

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000