Upcoming changes to weekly email limits for Memorial’s Qualtrics customers

Hello,

Please be advised of upcoming changes to weekly email limits for Memorial’s Qualtrics customers.

What is the change?

On October 29, 2025, Qualtrics will be setting a weekly email limit for all Academic brands.

This measure is critical for keeping email deliverability high and protecting against security risks. Since maintaining a good sender score is a shared responsibility, please refer to this Qualtrics Support page for guidance on how to improve your sender reputation.

What actions do I need to take?

Deprecation Notice of Contact List Triggers

Hello,

This email contains critical information about the upcoming deprecation of Contact List Triggers and outlines how to find the same functionality, with added improvements, in the new Contact List Workflow.

Important - RelevantID feature replacement June 15, 2025

MESSAGE FROM QUALTRICS - Migrating to a new system for detecting fraudulent respondents - deprecating RelevantID feature June 15, 2025.

Hello,

This is an email regarding an upcoming change to the RelevantID feature used for detecting duplicate survey respondents.

What is the change?

Qualtrics® will be migrating to a new system for detecting fraudulent survey respondents, deprecating the current third-party integration with RelevantID. This change will happen June 15, 2025.

You may need to adjust some of your existing workflows due to this change.

Qualtrics Maintenance Notice April 28 – May 1, 2025

Please be advised that Qualtrics will be offline for maintenance from April 28 to May 1, 2025. During this period, data collection for active surveys will continue uninterrupted. However, survey administrative functions (such as creating, updating, or data reporting) accessed via https://mun.qualtrics.com/  will not be available.

New Default Brand & User Email Limits

Effective 2/17/2025: 

In order to ensure the highest level of email deliverability for Qualtrics clients and decrease the number of phishing attempts being sent from Qualtrics, we will begin enforcing weekly user level email limits on all academic users. To minimize any impact to users, the Qualtrics Engineering Team has set these limits based upon historic usage per user, with additional buffers to account for audience growth. If users send more emails in a one week period than they have historically, then they may receive an in-platform message that will prompt them to get their limit increased

Oct 5 Qualtrics Site Maintenance [Downtime Expected for Dashboards, Results Reports, & Printed Reports]

What is the change?

Qualtrics is migrating the dashboards, results reports, and printed reports layout database to a cloud-managed database in the North America region. This move helps improve the North America region's performance, scalability, and reliability.

Important Update: Changes to Access and Use Restrictions - Russia and Belarus

We want to inform you that as of September 11, 2024, Qualtrics services will no longer be accessible in Russia or Belarus. We are making this change in connection with applicable U.S. export control and sanctions laws, and in particular OFAC’s determination restricting the provision of certain information technology and software services to Russia and the Commerce Department rule prohibiting exports of certain software to Russia and Belarus. 

Now available: Qualtrics ExpertReview features

Updates to Library user interface scheduled for late January 2023

Hello,

This is an email regarding an upcoming change to the Library which is scheduled for late January 2023.

Legacy Single Response Report – this feature will be deprecated by February 18, 2023.

After February 18, 2023, single response reports using the legacy URL format will no longer work. The URL will display an error. Before February 18, 2023, any email task or trigger that uses the legacy response report URL will need to be migrated to use the new single response report solution.