IM/IT Equipment Systems Failure
IT equipment systems failures can include, but is not limited to, the following critical systems:
- The portal, websites
- Telephone and Cellular
If you experience issues with any of the above mentioned systems or other IM/IT equipment please contact the Information Technology Services, Service Desk.
The Service Desk is the first point of contact for students, staff, postdocs and faculty with computing problems or queries.
Clients can access the Service Desk by:
- visiting our counter service (Henrietta Harvey - HH2012)
- submitting an Online Help Request form
- e-mailing firstname.lastname@example.org
- calling our Client Support Centre: 864-4595
The Service Desk is open from 8:30 to 5:00 (8:30 to 4:30 during summer hours).
Communication of IM/IT Equipment Systems Disruptions
Disruptions to services provided by Computing and Communications will be communicated through the ITS Website, the Service Desk answering message, newsline and Twitter within 15 minutes of being notified of the disruption. Regular updates will be provided until the issue is resolved.
Frequently Asked Questions For answers to commonly asked questions and problems please visit the Information Technology Services FAQ.