Certificate Program Info

Influence, Negotiation, and Conflict Management Program *ONLINE *

***This program is accredited by the International Association of Business Communicators (IABC)***

Develop strategies and techniques to positively influence others, negotiate to achieve mutually beneficial goals, and manage conflict, while maintaining healthy business relationships. 

Knowing how to negotiate, resolve conflict and foster a collaborative work environment are highly valued skills in today’s workplace.  The Influence, Negotiation and Conflict Management Program provides participants with the foundation to resolve disputes with those who have differing objectives and goals in a collaborative and respectful environment.

Differences resulting in conflict are a daily part of business; how you negotiate and resolve these conflicts can impact successful achievement of your goals.  This program focuses on applying techniques to establish positive dialogue, build common ground, find successful alternatives and build relationships.

Register for the upcoming courses at the links below 

Professional Negotiation Skills - May 30 - June 2, 2022

Conflict Management and Resolution - June 15-16, 2022

Managing Difficult Conversations - July 13-14, 2022

Building Influence & Persuasion - August 9-10, 2022

Building and Enhancing Workplace Relationships - Date TBD Winter 2023

Courses can be completed in any order. Upon completion of all 5 courses, participants will receive a Certificate of Achievement in Influence, Negotiation and Conflict Management.

Key Learning Outcomes:

  • Improve employee relations and workplace environment
  • Discover the best strategies to prevent unnecessary workplace conflict
  • Learn how to plan and prepare for challenging conversations
  • Improved morale by gaining the skills to address basic conflict without having to escalate to the management level.
  • Develop the confidence to tackle various situations where their personal influence is critically important
  • Learn practical negotiating tools and strategies
  • Improve overall internal and external communications
  • Become more aware of your behaviour, influencing styles, body language and the impact you have on others

Accreditations

IABC Logos

This program qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.  

When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package. 

To learn more about this global standard certification, visit: gcccouncil.org. To inquire about sitting for a certification exam, contact the local IABC NL chapter at iabcnl@gmail.com, or visit: iabcnl.com


Instructor(s)

Darren Stratton

Darren Stratton is a prominent management-side labour and employment lawyer who counsels employers on various aspects of Canadian labour and employment law.

For over 25 years, Darren has helped employers understand their rights and obligations pertaining to union-management relations, health and safety, employee discharge and discipline, human rights and employment standards – all within their unique regulatory and labour relations environments.

Darren has worked predominately with clients in the oil and gas, mining, utilities and construction industries, helping them achieve their safety and productivity goals in a manner consistent with their development and benefit commitments. He has earned his clients’ trust for his extensive knowledge and experience and has successfully represented them in collective bargaining; grievance arbitration; labour relations board and human rights proceedings; court actions; and mediation.

Having developed an interest in labour and employment early in his post-secondary education, Darren has gained considerable expertise in this area, earning him recognition by Best Lawyers in Canada since 2010, and has been listed as a Provincial Litigation Star under employment law in Benchmark Canada. From 2015 to 2017, Darren represented Newfoundland and Labrador as a board member of Canadian Association of Counsel to Employers. He continues to be an active member of this leading management-side labour and employment lawyers’ organization.

Darren has taught labour relations at the undergraduate and graduate levels at Memorial University. He continues to provide specialized training and seminars on employment law and labour relations topics for clients and other lawyers. Darren is a member of the Canadian Bar Association and the Law Society of Newfoundland & Labrador. He is a member of the Law Society’s Disciplinary Panel and chairs the Labour and Employment Section of its Bar Admission Course.

Darren is an employer representative on the Labour Management Arbitration Committee established under the NL Labour Relations Act. He has also contributed to his community as vice-chair of the Newfoundland and Labrador Employers’ Council, director of the Janeway Children’s Hospital Foundation and president of the Better Business Bureau of Newfoundland and Labrador. He is a former commissioner of the Newfoundland and Labrador Council of Scouts Canada.


Gail Huang

With twenty years of experience in leadership, Gail has attuned her skill and knowledge of the management of workplace conflict. A coach approach sets Gail apart as an excellent facilitator, which she combines with her passion for creating and contributing to healthy workplaces.  Her areas of expertise include conflict management, leadership, group and team development as well as civility and respect.  A focus on psychologically safe workplaces positions her to assess the current culture and offer developmental solutions through training as well as conflict coaching, facilitation, mediation and restoration.  Gail has a view of conflict both from an organizational leadership position and as an individual practitioner in a career that has spanned private, non-profit, healthcare and government agencies.

Gail holds a Master of Arts in Leadership from Royal Roads University, a Bachelor of Arts in Psychology and a Diploma in Business Administration from Memorial University of Newfoundland and Labrador.  Gail also obtained a Graduate Certificate in Executive Coaching from Royal Roads University.  She is a Qualified Mediator through the Alternative Dispute Resolution Institute of Canada, a Workplace Fairness Analyst (Workplace Fairness Institute) and offers individual conflict and executive coaching. 


Heather Peters

Heather Peters is a Senior Consultant and the NL Practice Lead for Leadership, HR and Career Solutions at Knightsbridge Robertson Surrette. An insightful leadership coach, solutions-driven human resources consultant and energetic and engaging facilitator, Heather has helped hundreds of leaders and professionals engage teams and organizations in Canada and beyond.

 As a Senior Consultant and Coach, Heather can easily switch hats to deliver distinctive employee, team, leadership, career and HR solutions. She attributes this ability to over 20 years in leadership, entrepreneurial and strategic HR roles in the insurance, IT, human resources, healthcare and financial industries. Heather's hands-on business and organizational experience helps her connect with her clients and create long standing relationships based on trust and exceptional service.  Heather works mainly in the areas of Performance Management, Organizational Development, Compensation, and Policy, Leadership and Team Development, Succession Planning, Change Management and Career Transition.

Heather is passionate about learning and has completed her Master of Employment Relations (MER) from Memorial University, a Bachelor of Commerce (B. Comm.) from the University of Ottawa, is a Certified Coach (ACC) with the International Coach Federation (ICF), and is an Advanced Certified HR Professional with IPMA (IPMA-ACP). This commitment to life-long learning, coupled with ‘in the trenches’ experience, allows her to translate academic theory into relevant, impact driven solutions for her clients and also her students as a part-time instructor with the Faculty of Business at Memorial University.

 

 


Jennifer Kelly

Jennifer Kelly is an instructional trainer and designer who has developed and delivered training programs for businesses, academic institutions and government departments. In this role, she has designed over 20 training workshops, creating learning experiences for both live and online audiences. Jennifer is also a certified Positive Psychology coach and the co-owner of Coast2Coast Training, a business specializing in workplace wellness. Jennifer works with Gardiner Centre as both an instructor and a curriculum development consultant.


Lynn Best

Lynn Best is a skilled, experienced facilitator who is passionate about supporting the achievement of organizational goals and employee development. Lynn holds a Master’s Degree in Adult Education, two undergraduate degrees in Arts and Post-Secondary Education, and a Post-Graduate Certificate in Executive Coaching. Lynn also holds a number of certifications including Myers Briggs Personality Indicator, True Colors™, and Coaching Out of the Box™. Lynn’s talent is creating trusting, collaborative partnerships and learning environments directed at achieving results while infusing humour, challenge, and accountability.

She is currently the President of CreAction Consulting, facilitating workplace learning and employee development. Lynn has worked in a wide variety of industries supporting organizations and employees achieve their goals.



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Contact

Gardiner Centre

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000