Certificate Program Info

Influence, Negotiation, and Conflict Management Program

Scheduled Date

Inquire below for future program dates.

Funding Options Available Request a quote for funding

Custom Training

Gardiner Centre courses and programs can be delivered just for your team!

Get this training for your team
Influence, Negotiation and Conflict Management Program
Develop strategies and techniques to positively influence others, negotiate to achieve mutually beneficial goals, and manage conflict, while maintaining healthy business relationships.
Influence, Negotiation, Conflict Management, Program,


Returning Spring 2022! Fill out the 'Want More Information' form on the side of this page to be notified when registration opens!

Develop strategies and techniques to positively influence others, negotiate to achieve mutually beneficial goals, and manage conflict, while maintaining healthy business relationships. 

Knowing how to negotiate, resolve conflict and foster a collaborative work environment are highly valued skills in today’s workplace.  The Influence, Negotiation and Conflict Management Program provides participants with the foundation to resolve disputes with those who have differing objectives and goals in a collaborative and respectful environment.

Differences resulting in conflict are a daily part of business; how you negotiate and resolve these conflicts can impact successful achievement of your goals.  This program focuses on applying techniques to establish positive dialogue, build common ground, find successful alternatives and build relationships.

Upon completion of all 5 courses, participants will receive a Certificate of Achievement in Influence, Negotiation and Conflict Management.


Professional Negotiation Skills

Building Influence & Persuasion

Conflict Management and Resolution

Managing Difficult Conversations

Building and Enhancing Workplace Relationships 


Key Learning Outcomes

  • Improve employee relations and workplace environment
  • Discover the best strategies to prevent unnecessary workplace conflict
  • Learn how to plan and prepare for challenging conversations
  • Improved morale by gaining the skills to address basic conflict without having to escalate to the management level.
  • Develop the confidence to tackle various situations where their personal influence is critically important
  • Learn practical negotiating tools and strategies
  • Improve overall internal and external communications
  • Become more aware of your behaviour, influencing styles, body language and the impact you have on others

The program is structured to be flexible and self-directed with participants completing modules at their own pace. Modules are typically offered twice per year. 

This program is for those interested in developing essential skills to write effectively, speak with confidence, and interact with others in a professional manner. The program is suited to employees and management at all levels in the organization including supervisors, managers, business owners, project managers, team leaders, and other professionals in the areas of general business, human resources, sales, purchasing/contract management, and law. 

Download program brochure here

Continuing Education Contact Hours: 42


IABC Logos

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.  

When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package. 

To learn more about this global standard certification, visit: gcccouncil.org. To inquire about sitting for a certification exam, contact the local IABC NL chapter at iabcnl@gmail.com, or visit: iabcnl.com


Want More Information?


Gardiner Centre

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000