Influence, Negotiation, and Conflict Management Program

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Develop strategies and techniques to positively influence others, negotiate to achieve mutually beneficial goals, and manage conflict, while maintaining healthy business relationships. 

Knowing how to negotiate, resolve conflict and foster a collaborative work environment are highly valued skills in today's workplace.  The Influence, Negotiation and Conflict Management Program provides participants with the foundation to resolve disputes with those who have differing objectives and goals in a collaborative and respectful environment.

Differences resulting in conflict are a daily part of business; how you negotiate and resolve these conflicts can impact successful achievement of your goals.  This program focuses on applying techniques to establish positive dialogue, build common ground, find successful alternatives and build relationships.

Key Learning Outcomes

  • Improve employee relations and workplace environment
  • Discover the best strategies to prevent unnecessary workplace conflict
  • Learn how to plan and prepare for challenging conversations
  • Improved morale by gaining the skills to address basic conflict without having to escalate to the management level.
  • Develop the confidence to tackle various situations where their personal influence is critically important
  • Learn practical negotiating tools and strategies
  • Improve overall internal and external communications
  • Become more aware of your behaviour, influencing styles, body language and the impact you have on others

Program Schedule

Schedule TBD 

Program Content

Building Influence & Persuasion
Influence and persuade other people, without using formal authority, to increase your workplace relationships, effectiveness, reputation, and business success. 

Building and Enhancing Workplace Relationships 
Develop a process to communicate more effectively to drive understanding, alignment, and outcomes with individuals and teams by gaining a better understanding of your behaviour style, and recognizing and adapting to the style of others.

Professional Negotiation Skills 
Learn techniques to strengthen your negotiation position, acquire better deals and contracts, and enhance stakeholder relationships.  

Conflict Management and Resolution 
Reduce the occurrence of conflict to cultivate healthier, constructive work relationships and office environments.

Managing Difficult Conversations 
Successfully prepare for and manage difficult conversations in a way that produces positive outcomes for all parties involved.

Courses can be completed in any order. 

Upon completion of all five courses, participants will be issued a digital badge and framed certificate, acknowledging focused skills development in professional discipline.

Program Endorsements & Partnerships 

IABC Logos

This program qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.  

When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package. 

To learn more about this global standard certification, visit: To inquire about sitting for a certification exam, contact the local IABC NL chapter at, or visit:


This program is accredited by the CPSA Institute as providing 42 hours of professional designation units (PDUs) toward the maintenance of any CPSA designation. Learn more about the CPSA Institute professional designations here.

Continuing Education Contact Hours: 42

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