Certificate Program Info
Influence, Negotiation, and Conflict Management Program
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Develop strategies and techniques to positively influence others, negotiate to achieve mutually beneficial goals, and manage conflict, while maintaining healthy business relationships.
Knowing how to negotiate, resolve conflict and foster a collaborative work environment are highly valued skills in todays workplace. The Influence, Negotiation and Conflict Management Program provides participants with the foundation to resolve disputes with those who have differing objectives and goals in a collaborative and respectful environment.
Differences resulting in conflict are a daily part of business; how you negotiate and resolve these conflicts can impact successful achievement of your goals. This program focuses on applying techniques to establish positive dialogue, build common ground, find successful alternatives and build relationships.
Upon completion of all 5 courses, participants will receive a Certificate of Achievement in Influence, Negotiation and Conflict Management.
Key Learning Outcomes
- Improve employee relations and workplace environment
- Discover the best strategies to prevent unnecessary workplace conflict
- Learn how to plan and prepare for challenging conversations
- Improved morale by gaining the skills to address basic conflict without having to escalate to the management level.
- Develop the confidence to tackle various situations where their personal influence is critically important
- Learn practical negotiating tools and strategies
- Improve overall internal and external communications
- Become more aware of your behaviour, influencing styles, body language and the impact you have on others
The program is structured to be flexible and self-directed with participants completing modules at their own pace. Modules are typically offered twice per year.
This program is for those interested in developing essential skills to write effectively, speak with confidence, and interact with others in a professional manner. The program is suited to employees and management at all levels in the organization including supervisors, managers, business owners, project managers, team leaders, and other professionals in the areas of general business, human resources, sales, purchasing/contract management, and law.
Continuing Education Contact Hours: 42
This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.
When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package.
To learn more about this global standard certification, visit: gcccouncil.org. To inquire about sitting for a certification exam, contact the local IABC NL chapter at firstname.lastname@example.org, or visit: iabcnl.com.