Conflict Management and Resolution

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 ***This course is accredited by IABC***

Reduce the occurrence of conflict to cultivate healthier, constructive work relationships and office environments.

Conflict can produce negative and toxic outcomes for workplaces, undermining interpersonal relationships and teams. This interactive seminar will build participant awareness of what leads to conflict, illustrating how to prevent conflict before it escalates. By practicing communication skills specifically designed to resolve conflict and applying a four-step resolution model, participants will be able to manage conflict with confidence and clarity. This training features direct practice, individual reflection, group discussion and real-world conflict scenarios, leading to an interactive and enriching learning experience.   


Key Learning Outcomes

  • Define types of conflict and how conflict can form.
  • Examine conflict management personality styles.
  • Practice resolution techniques to deal with misunderstandings, which are often at the root of many conflicts.
  • Assess how introspection and mindful listening can lead to resolution.
  • Practice proven resolution focused communication skills.
  • Apply a four-step conflict resolution model and tool to manage a current conflict.


Past Participants Said:

"Great for getting conversations going that otherwise were stagnant or lacking an initiation point."

"Will definitely use this in the workplace!"

"It was great to discuss with others and get perspectives, and learn new ways of working with others." 

 This is a module in the Influence, Negotiation, and Conflict Management Program.

Continuing Education Contact Hours: 7



IABC Logos

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.  

When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package. 

To learn more about this global standard certification, visit: To inquire about sitting for a certification exam, contact the local IABC NL chapter at, or visit:

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