Develop confident business writing skills while leveraging AI to elevate your impact.

Strong writing remains one of the most important professional skills—even as AI tools become more widely used in business settings.

This course builds on core business writing principles while introducing practical strategies for integrating generative AI tools into everyday communication. Participants will revisit essential writing fundamentals—clarity, tone, structure, grammar, and audience awareness—and learn how to use AI responsibly to support drafting, refining, and strengthening written communications.

Through hands-on exercises and real-world scenarios, participants will explore how tools such as ChatGPT, Microsoft Copilot, and Google Gemini can assist with brainstorming, summarizing, editing, and organizing content. Emphasis is placed on thoughtful prompt writing, critical review of AI-generated material, ethical considerations, and maintaining professional voice and accuracy.

Participants will engage in practical writing activities, revise AI-assisted drafts, and receive feedback to strengthen both their writing technique and their confidence using AI as a support tool. By the end of the course, participants will be equipped to write clearly, strategically, and responsibly—with or without AI.

Key Learning Outcomes

• Apply core business writing principles: clarity, tone, structure, and audience focus
• Use grammar, punctuation, and word choice effectively in professional communication
• Understand how generative AI tools support business writing
• Write effective prompts to guide AI-generated content
• Draft, edit, and refine emails, memos, and reports using AI responsibly
• Review AI-generated content for accuracy, professionalism, and alignment with purpose
• Recognize ethical considerations, confidentiality, and data privacy when using AI

Course Duration: 1 day | Continuing Education Contact Hours: 7

This course is part of the Professional Communication Skills Program.

Who Should Attend

This course is beneficial for managers, supervisors, administrative professionals, and leaders who want to strengthen business writing skills while learning how to effectively integrate AI tools into their communication processes.

Requirements

This is an interactive session. Participants must have access to a computer with internet connectivity and the ability to use Microsoft 365 tools (Word, Excel, Outlook, or Teams). Access to ChatGPT, Microsoft Copilot, or Gemini (free or paid versions) is recommended.

Course Endorsements & Partnerships

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.

When applying to sit for either the exam for Communications Management Professional (CMP)(R) or Strategic Communication Management Professional (SCMP)(R) or to apply for recertification, Gardiner Centre courses can be an integral part of your application package.

To learn more about this global standard certification, visit: gcccouncil.org. To inquire about sitting for a certification exam, contact the local IABC NL chapter at iabcnl@gmail.com, or visit: iabcnl.com.

Instructor(s)

Betsy Bond (she/her)

Betsy has spent more than 30 years helping organizations through change. Having started in IT, she has always worked at the intersection of technology and people. An early adopter of generative and agentic AI, she has designed and led AI certification programs for Prosci, the global leader in change management research and methodology, and teaches practical AI courses for workplace audiences.

Betsy has delivered tens of thousands of hours of facilitation and training across manufacturing, financial services, health care, non-profit, and more. She holds an Executive MBA and the CCMP, MCMP™, and PCACP credentials. Her work focuses on helping people adopt and use AI effectively through a change management lens that supports sustainable implementation.