Professional Communication Skills Program *ONLINE*

$2680 + HST

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September 18, 2024 - October 30, 2024

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Professional Communication Skills Program

The Professional Communication Skills Program provides participants with the practical tools and techniques required to enhance proficiency in business communication and develop a positive, polished, and professional image.

The way you communicate can reflect your capabilities and influence the way others perceive you.  This program includes 4 courses that will enhance your verbal, written and presentation skills as well as your ability to adapt your communication style to the audience.  Improving communication skills can gain you more cooperation and respect in the workplace and create a more positive working environment.

Key Learning Outcomes

  • Improve professional communication skills
  • Deliver professional presentations
  • Enhance your professional image
  • Improve the quality of documentation
  • Learn the impact of personality types on business operations and communication
  • Establish communication standards and protocols
  • Improve internal and external communications

Program Schedule

Courses will be delivered live online from 8:30am to 4:00pm, Newfoundland Time.

Course Date
Building & Enhancing Workplace Relationships September 18, 2024
Critical Workplace Communication Skills September 25, 2024
Better Business Writing: The Right Approach October 9, 2024
Presentation Skills: Speaking with Confidence October 28 & 30, 2024

Program Content

Building & Enhancing Workplace Relationships - September 18, 2024
Develop a process to communicate more effectively to drive understanding, alignment, and outcomes with individuals and teams by gaining a better understanding of your behaviour style, and recognizing and adapting to the style of others.

Critical Workplace Communication Skills - September 25, 2024
Our ability to communicate effectively is linked to our success in meeting the needs of our employees, colleagues, and clients.

Better Business Writing: The Right Approach - October 9, 2024
Learn or revisit the basics of business writing and improve your written communication skills.

Presentation Skills: Speaking with Confidence - October 28 & 30, 2024
Build skills needed to confidently deliver professional presentations - every time!

Courses can be completed in any order. 

Upon completion of all four courses, participants will be issued a Certificate of Achievement, acknowledging focused skills development in professional discipline.

Endorsements & Partnerships

IABC Logos

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.  

When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package. 

To learn more about this global standard certification, visit: To inquire about sitting for a certification exam, contact the local IABC NL chapter at, or visit:


This program is accredited by the CPSA Institute as providing 35 hours of professional designation units (PDUs) toward the maintenance of any CPSA designation. Learn more about the CPSA Institute professional designations here.

Continuing Education Contact Hours: 35



Heather Peters

Heather Peters is a Senior Consultant and the NL Practice Lead for Leadership, HR and Career Solutions at Knightsbridge Robertson Surrette. An insightful leadership coach, solutions-driven human resources consultant and energetic and engaging facilitator, Heather has helped hundreds of leaders and professionals engage teams and organizations in Canada and beyond.

 As a Senior Consultant and Coach, Heather can easily switch hats to deliver distinctive employee, team, leadership, career and HR solutions. She attributes this ability to over 20 years in leadership, entrepreneurial and strategic HR roles in the insurance, IT, human resources, healthcare and financial industries. Heather's hands-on business and organizational experience helps her connect with her clients and create long standing relationships based on trust and exceptional service.  Heather works mainly in the areas of Performance Management, Organizational Development, Compensation, and Policy, Leadership and Team Development, Succession Planning, Change Management and Career Transition.

Heather is passionate about learning and has completed her Master of Employment Relations (MER) from Memorial University, a Bachelor of Commerce (B. Comm.) from the University of Ottawa, is a Certified Coach (ACC) with the International Coach Federation (ICF), and is an Advanced Certified HR Professional with IPMA (IPMA-ACP). This commitment to life-long learning, coupled with 'in the trenches' experience, allows her to translate academic theory into relevant, impact driven solutions for her clients and also her students as a part-time instructor with the Faculty of Business at Memorial University.

Jennifer Kelly

Jennifer has been a facilitator with Gardiner Centre for seven years and teaches courses in cross-cultural communication, cultural safety, workplace communications, presentation skills and more. Jennifer has worked as a curriculum developer with many of Gardiner Centre's clients, including the Government of Nunavut.

Jennifer is committed to creating a safe and inclusive learning space and thrives on mutual learning and sharing in the classroom.

Jennifer has completed training in Trauma Informed Practice (Justice Institute of British Columbia) and Working Effectively With Indigenous Peoples (Indigenous Corporate Training Inc.). Jennifer has also worked extensively with Diversity, Equity, and Inclusion (DEI) subject matter experts to develop courses in critical DEI areas.

Jennifer holds a Master of Arts degree in Applied Communication, a Bachelor of Post-Secondary Education degree (Adult Education), and a certificate in Curriculum Development and Instructional Design (Mount Royal University).

Lynn Morrissey

Lynn Morrissey has over 25 years' of experience as a facilitator, consultant, and educator.  She has taught academic courses in communications, organizational behaviour, and human resources at the Faculty of Business Administration, Memorial University, in St. John's, NL.  She has received many awards for her contributions including the Dean's Teaching Award, the Dean's Service Award, the Dean's Citizenship Award, the President's Award for Distinguished Teaching, and the Queen's Diamond Jubilee Medal.

Lynn has a long-standing relationship with Gardiner Centre, instructing professional development seminars that focus on various fields of workplace culture and communications, and facilitation skills. Lynn consults in organizational effectiveness and human resource management and works regularly with organizations on a variety of strategic initiatives. Her experience includes leading performance review processes, writing harassment prevention strategies, conducting workplace culture reviews, facilitating strategy sessions, and executive coaching.

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