Certificate Program Info

Professional Communication Skills Program

Scheduled Date(s)

See Details Below

Funding Options Available
Professional Communication Skills Program
The Professional Communication Skills Program provides participants with the practical tools and techniques required to enhance proficiency in business communications and to develop a positive, polished, and professional image.
Communication Skills, Communication Certificate, Professional Development


The Professional Communication Skills Program provides participants with the practical tools and techniques required to enhance proficiency in business communication and develop a positive, polished, and professional image.

The way you communicate can reflect your capabilities and influence the way others perceive you.  This program includes 4 modules that will enhance your verbal, written and presentation skills as well as your ability to adapt your communication style to the audience.  Improving communication skills can gain you more cooperation and respect in the workplace and create a more positive working environment.

Upon completion of all 4 modules participants will be issued a Certificate of Achievement in Professional Communication Skills.


Essential Communication Skills for Professionals   September 11, 2018

Better Business Writing: The Right Approach   October 30, 2018

Building and Maximizing Workplace Relationships  Winter 2019

Presentation Skills: Speaking with Confidence    Winter 2019

The program is structured to be flexible and self-directed with participants completing modules at their own pace. Modules can be completed in any order. 


Advanced Topics in Workplace Communications

The following topics focus on specialized communication skills that make great additions to the training provided in the Professional Communication Skills Program.  

Canada-Newfoundland and Labrador Job Grant Program



For Individuals

  • Learn to communicate with confidence
  • Improve professional communication skills
  • Deliver professional presentations
  • Enhance your professional image
  • Improve quality of documentation
  • Learn the impact of personality types on business operations and communication

For Organizations

  • Establish communication standards and protocols
  • Build an effective and confident team of communicators
  • Improve internal and external communications
  • Build a positive corporate image
  • Deliver professionally written documents 

Who Should Attend

Any professional interested in developing essential skills to write effectively, speak with confidence, and interact with others in a professional manner.  This program is suited to employees and management at all levels in the organization.


Heather Peters

Heather Peters is a Senior Consultant and the NL Practice Lead for Leadership, HR and Career Solutions at Knightsbridge Robertson Surrette. An insightful leadership coach, solutions-driven human resources consultant and energetic and engaging facilitator, Heather has helped hundreds of leaders and professionals engage teams and organizations in Canada and beyond.

 As a Senior Consultant and Coach, Heather can easily switch hats to deliver distinctive employee, team, leadership, career and HR solutions. She attributes this ability to over 20 years in leadership, entrepreneurial and strategic HR roles in the insurance, IT, human resources, healthcare and financial industries. Heather's hands-on business and organizational experience helps her connect with her clients and create long standing relationships based on trust and exceptional service.  Heather works mainly in the areas of Performance Management, Organizational Development, Compensation, and Policy, Leadership and Team Development, Succession Planning, Change Management and Career Transition.

Heather is passionate about learning and has completed her Master of Employment Relations (MER) from Memorial University, a Bachelor of Commerce (B. Comm.) from the University of Ottawa, is a Certified Coach (ACC) with the International Coach Federation (ICF), and is an Advanced Certified HR Professional with IPMA (IPMA-ACP). This commitment to life-long learning, coupled with ‘in the trenches’ experience, allows her to translate academic theory into relevant, impact driven solutions for her clients and also her students as a part-time instructor with the Faculty of Business at Memorial University.



Lynn Morrissey

Lynn Morrissey has over 25 years' experience as a facilitator, consultant, and educator.  She has taught academic courses in communications, organizational behaviour, and human resources, at the Faculty of Business Administration, Memorial University. She has received many awards for her contributions including the Dean’s Teaching Award, the Dean’s Service Award, the Dean’s Citizenship Award, the President’s Award for Distinguished Teaching and most recently the Queen`s Diamond Jubilee Medal (2012).

Lynn has a long-standing relationship with Gardiner Centre, instructing professional development seminars that focus on various fields of workplace communications and facilitation skills. Lynn's industry experience includes writing training and development strategies, developing training plans, leading performance development processes, conducting communications reviews, facilitating strategy sessions, and executive coaching.

In her 'spare time' Lynn is also Faculty Advisor for Enactus (formerly SIFE) Memorial, an international student organization focusing on enhancing entrepreneurial skills and community development.  Under Lynn's mentorship, the Enactus Memorial team has consistently achieved top awards and accolades at both the national and international levels. In 2007 Lynn was awarded the John Dobson Faculty Advisor of the Year in Canada for her work with her Enactus team.


Want More Information?


Gardiner Centre

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000