Employer and union representatives should cultivate the skills and knowledge necessary to resolve grievances early, before expensive and unpredictable arbitration is necessary. However, not every grievance can be settled without arbitration. When arbitration is necessary, both employer and union representatives need to be able to eJectively mount
a successful position or provide meaningful support to counsel.

Throughout this program, an experienced arbitrator and two seasoned advocates (one union-side and one management side) lead participants through the core elements of grievance handling, settlement considerations, case preparation, preliminary issues, and the rules of evidence.

In the latter half of the program, participants will work in groups to prepare for and take part in a realistic mock grievance arbitration. With guidance and feedback from the arbitrator, participants collaborate to develop opening and closing statements and examine and cross examine witnesses.

This hands on and practical certificate program equips both employer and union representatives with the skills they need to resolve grievances effectively and to advocate with confidence when arbitration becomes necessary.

Key Learning Outcomes

• Prepare effectively for formal grievance meetings
• Assess whether a grievance should proceed to arbitration.
• Evaluate settlement timing, structure, and related employment considerations.
• Develop a clear case theory and identify key issues, strengths, and weaknesses.
• Address preliminary matters, including timeliness, jurisdiction, and document
  production.
• Apply the basic rules of evidence in the arbitration context.
• Prepare witnesses and conduct eJective examinations and cross examinations.
• Deliver persuasive opening and closing statements in a simulated hearing.

Course Duration: 2 days | Continuing Education Contact Hours: 14

Delivered in partnership with Lancaster House.

To learn more or to register, please visit: Effective Grievance Handling and Arbitration Advocacy: Intensive Training for Employers and Unions | Lancaster House