OnBase Electronic Document Management Solution

OnBase, by Hyland, is Memorial's electronic document management solution and combines document imaging with electronic document management tools to capture, preserve, and deliver documents in digital form.

FAQ

How do I download and install OnBase Unity Client for Windows PC?

Note: Onbase Unity Client is only compatible with PC

Download the Unity Client via the Software Center

  1. Access the Software Center by clicking on the shortcut on your desktop
    Software Center icon
    If you do not have a shortcut on your desktop, you can also access the Software Center by typing Software Center in the explorer search under the Start menu.
    Search for Software Center
  2. Once the Software Center opens, click the Available Software tab
  3. Select OnBase Unity Client from the list
  4. Click the Install Selected button
    Installing OnBase Client

Once installed, the Unity Client shortcut will appear on your desktop.
Unity Client icon

How do I use OnBase with a Mac?

Mac users that have an OnBase account can access OnBase via the Web Client. The recommended browser for Mac is Firefox. To setup Firefox for the Web Client please do the following:

  1. Open a fresh Firefox window

    Firefox

    A bookmark to the OnBase Web Client must be added manually.

  2. From the Bookmarks menu, select Show All Bookmarks.

    Bookmark Menu

  3. Click on the gear icon to access Bookmark options and select New Bookmark...

    Bookmark Settings

  4. Enter a name for the bookmark.
  5. Paste the OnBase Web Client link into the Location field.
  6. Select Add.

    Create bookmark

  7. A modal sheet will appear and prompt for authentication. Enter your Memorial Domain Username and Password.

    Login

Once logged in, the OnBase Web Client will open.

OnBase Web Client

How do I configure Internet Explorer for OnBase?

Add mun.ca as a trusted Site:

  1. Open Internet Explorer and from the menu bar open Tools and select Internet Options
  2. Click on the Security Tab and select Trusted Sites
  3. Click on the Sites button

    Add mun.ca as a trusted site

  4. In Add this website to the zone: type in *.mun.ca and click the Add button
  5. Verify that *mun.ca now appears under Websites:
    IE Trusted zone
  6. Close and exit settings

Turn on Automatic Logon:

  1. Open Internet Explorer and from the menu bar open Tools and select Internet Options
  2. Click on the Security Tab and click on the Custom level button

    Turn on automatic logon

  3. Under settings scroll to User Authentication | Logon
  4. Select Automatic logon with current user name and password
  5. Click OK

    Turn on automatic logon

What browsers are supported by OnBase?

To use the OnBase Web Client you must have a browser that is compatible with MUN’s current version of OnBase (16.0.0.34). OnBase will automatically block login attempts from unsupported browsers. Please note that when using browsers with Limited Support modules such as Work Flow will be inaccessible.

Below is a list of compatible and recommended browsers:

BrowserPlatformStatus
Firefox 45 ESRMac and WindowsRecommended for Mac and Windows
Microsoft Internet Explorer 11WindowsRecommended for Windows
Apple Safari 6.2MacSupported
Apple Safari 7.1MacSupported
Apple Safari 8.0MacSupported
Apple Safari 9.1MacSupported
Firefox 45+ (non ESR)Mac and WindowsSupported
Google Chrome 49WindowsSupported

Can I access OnBase off campus?

In order to login to OnBase you must have an active OnBase account and be logged into the MUN Network. To access OnBase while you are off-campus you will need Virtual Private Network Access (VPN). For more information regarding VPN access please visit: http://www.mun.ca/its/services/servicecatalogue/VPN.php

Quick Reference Guides for Memorial Users

OnBase Quick Reference Guides have been developed for Memorial users to provide a visual overview of the steps involved in using different features of OnBase.  The following guides are available for use:

General

  • Complex Searches - How to refine search results using keyword operators and wildcards.
  • Custom Queries - How to use Custom Queries to retrieve, sort and group the documents you work with most often.
  • Envelopes - Quick steps for using Envelopes to group documents together for easy access and sharing.
  • Unity Client - Steps to upload, revise and retrieve documents in the Unity Client.

Graduate Admissions Processing Lifecycle

 

*OnBase is a registered and/or unregistered trademark of Hyland Software, Inc. in the United States and other countries

Contact

Information Management & Protection

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000