Critical Workplace Communication Skills *IN PERSON*

$495 + HST

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February 13, 2024
08:30 AM - 04:00 PM (NDT)

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Our ability to communicate effectively is linked to our success in meeting the needs of our employees, colleagues, and clients.

We communicate every day without considering if our messages are being received and interpreted the way we intended them to be. Workplace communication takes authenticity and thoughtfulness - it means considering the impact of our communication style, method, and approach on the receiver of our message.

This course reviews the Connected Communication Framework - a model of workplace communication that focuses on research backed communication skills proven to strengthen interpersonal relationships and enhance overall communication and listening skills. Participants will also gain insight into their own personal communication style and consider how to adapt that style to better connect with others.

Key Learning Outcomes

  • Compare the behaviours and actions of powerful communicators to better understand what impactful communication looks like
  • Consider the barriers to effective communication and how to overcome these barriers
  • Review the four distinct communication styles and asses which style you use and how to adapt that style to better connect and align with others
  • Assess the Connected Communication Framework and practice techniques for each part of the framework to be become a more connected and tuned in communicator

This course is part of the Professional Communication Skills Program. 

What Our Clients Say

"Learning how to be mindful of your communication style and other different styles." - Winter 2023 Participant

"Instructor extremely knowledgeable and the class interaction was great." - Winter 2023 Participant

Course Endorsements & Partnerships

IABC Logos

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.  

When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package. 

To learn more about this global standard certification, visit: To inquire about sitting for a certification exam, contact the local IABC NL chapter at, or visit:


This course is accredited by the CPSA Institute as providing 7 hours of professional designation units (PDUs) toward the maintenance of any CPSA designation. Learn more about the CPSA Institute professional designations here.

Continuing Education Contact Hours: 7

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Jennifer Kelly

Jennifer Kelly is an instructional designer and trainer with over 10 years' experience designing and delivering training for both live and online learners. As an instructional designer, she has developed training courses and programs for businesses and academic institutions. Jennifer has been an instructor with Gardiner Centre for five years and instructs courses in workplace communications, cross-cultural communications, presenting and facilitation skills, and more. In addition to her role as an instructor with Gardiner Centre, Jennifer works as an educational consultant for varied clients across Canada, including the Justice Institute of British Columbia.

Jennifer is committed to creating a safe and inclusive learning space. She has developed courses in cultural Safety and trauma informed practice which focused on building collaborative and culturally safe relationships between service providers and Indigenous peoples. To prepare for this specific role, Jennifer completed British Columbia's Trauma Informed Practice course and attended the San'yas Indigenous Cultural Safety Training course.

Jennifer holds a Master of Arts degree in Applied Communication, a Bachelor of Post-Secondary Education degree (Adult Education), and a certificate in Curriculum Development and Instructional Design.

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