Certificate Program Info

Supervisory Management Skills Program

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Supervisory Management Skills Program
This program is for supervisors, people new to supervision or those who want to enhance their supervisory skills to become a more effective leader.
Supervisory Training, Management Training, Supervisor Skills

***This Program is accredited by IABC***

Supervisory Management Skills Program

The Supervisory Management Skills Program (SMSP) builds essential knowledge, skills, abilities, and behaviours to enhance supervisory and management competencies. Participants learn practical skills and theory and gain valuable insight from networking and sharing experiences with peers.

This 15-day program is delivered in three, five-day modules each focused on critical skills development areas to specifically support supervisors and managers. Each module provides an interactive learning experience using group discussion, case studies, self-assessment activities, structured exercises, and skills practice. 

To learn about each module or to register online please click on the titles below.

Managing Employee Relations - Virtual Delivery: January 17-21, 2022

Communications and Team Development - Virtual Delivery: February 7-11, 2022

Functional Responsibilities of the Supervisor  - In-Person Delivery: March 7-11, 2022

Key Learning Outcomes

  • Performance coaching techniques and communication tools to maximize workplace relationships, improve employee self-efficacy, and increase productivity.

  • Skills in labour relations, employee discipline, and conflict management to improve morale and reduce absenteeism and turnover.

  • Skills and techniques to become an effective supervisor and confident decision-maker.

  • Increased functional knowledge in planning, problem-solving, and time management to improve performance and proficiently adapt to organizational change.

  • An understanding of the impacts of working with employees from different generations.

  • Learn best labour practices to bring to the organization for an improved work environment.

  • The benefit of learning together with a network of supervisors from a variety of organizations and industries.

After each module, participants will receive a certificate of completion. For those individuals who complete all three modules of the program, a Certificate of Achievement in Supervisory Management Skills will be awarded.

Gardiner Centre can customize the Supervisory Management Skills Program (SMSP) to address the specific needs of your organization. The modules within the program can be tailored to include real examples and discussions to help your staff develop solutions for the specific challenges facing your organization.


IABC Logos

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.  

When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package. 

To learn more about this global standard certification, visit: gcccouncil.org. To inquire about sitting for a certification exam, contact the local IABC NL chapter at iabcnl@gmail.com, or visit: iabcnl.com


Past Participants Said: 

"I very much enjoyed the whole week. I gathered an array of new knowledge and techniques to take back to my workplace. I have grown my skills as a supervisor and look forward to continuing [the program] in the next couple of months." - Vanessa Morris


Who Should Attend

The program is designed to strengthen supervisory and management competencies and enhance personal performance making it relevant for employees of small companies, large corporations, government, and not-for-profit organizations.

  • New managers and supervisors who want to learn the essential skills of supervision and management

  • Experienced managers and supervisors who want to hone their skills and develop a deeper understanding of the topic area

  • High potential professionals who see supervision or management as the next step in their career development

Program participants come from a broad range of industries, backgrounds and education levels. The diversity in the classroom adds significantly to the richness of the learning experience. There are no course pre-requisites for this program.

Want More Information?


Gardiner Centre

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000