Supervisory Management Skills Program *ONLINE*

Supervisory Management Skills Program

The Supervisory Management Skills Program (SMSP) builds essential knowledge, skills, abilities, and behaviours to enhance supervisory and management competencies. Participants learn practical skills and theory and gain valuable insight from networking and sharing experiences with peers.

This 15-day program is delivered in three, five-day modules each focused on critical skills development areas to specifically support supervisors and managers. Each module provides an interactive learning experience using group discussion, case studies, self-assessment activities, structured exercises, and skills practice. Designed to enhance personal and team performance, this program enables leaders to build forward momentum in their teams and organizations.

Key Learning Outcomes

  • Performance coaching techniques and communication tools to maximize workplace relationships, improve employee self-efficacy, and increase productivity.
  • Skills in labour relations, employee discipline, and conflict management to improve morale and reduce absenteeism and turnover.
  • Skills and techniques to become an effective supervisor and confident decision-maker.
  • Increased functional knowledge in planning, problem-solving, and time management to improve performance and proficiently adapt to organizational change.
  • An understanding of the impacts of working with employees from different generations.
  • Learn best labour practices to bring to the organization for an improved work environment.
  • The benefit of learning together with a network of supervisors from a variety of organizations and industries.

Program Schedule

All training days will take place virtually from 8:30am - 4:00pm, NST.

Managing Employee Relations October 17-21, 2022
Communications & Team Development November 14-18, 2022
Functional Responsibilities of the Supervisor December 5-9, 2022

Program Content

Communications and Team Development
Learn how communicating with different personalities, performance coaching and team building techniques will help you lead your team to higher productivity.

Functional Responsibilities of the Supervisor
Learn how to manage diversity in the workplace, problem-solve more effectively and increase your leadership efficiency.

Managing Employee Relations
Learn how to minimize interpersonal conflict, understand labour relations and improve the overall employee/ employer relationship through positive employee development.

Modules can be completed in any order.

Upon completion of all three modules, participants will be issued a Certificate of Achievement in Supervisory Management Skills.

Continuing Education Contact Hours: 105

Accreditations

IABC Logos

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.

When applying to sit for either the exam for Communications Management Professional (CMP)(R) or Strategic Communication Management Professional (SCMP)(R) or to apply for recertification, Gardiner Centre courses can be an integral part of your application package.

To learn more about this global standard certification, visit: gcccouncil.org. To inquire about sitting for a certification exam, contact the local IABC NL chapter at iabcnl@gmail.com, or visit: iabcnl.com.

Graduate Testimonial

"I very much enjoyed the whole week. I gathered an array of new knowledge and techniques to take back to my workplace. I have grown my skills as a supervisor and look forward to continuing [the program] in the next couple of months." - Vanessa Morris


Instructor(s)

Alyson Byrne

Dr. Alyson Byrne is an assistant professor in organizational behaviour and human resource management at the Faculty of Business Administration at Memorial University. She received her PhD in organizational behaviour from Queen’s University in 2013. Prior to arriving at Memorial, Dr. Byrne also worked at the University of Manitoba and completed a post-doctoral fellowship in leadership at the Ivey Business School at Western University.

 Dr. Byrne’s research interests lie primarily in leadership, status, gender and relational outcomes. She has been published in journals such as The Leadership Quarterly and the Journal of Business Ethics and has presented her research at numerous international conferences. She has also been the keynote speaker for a number of public events concerning her research on leadership and gender.


Blair Pritchett

Blair Pritchett manages Intact Insurance’s legal teams in Newfoundland & Labrador and New Brunswick.  Prior to taking on that role, Blair was a practicing lawyer for almost two (2) decades.  Most of Blair’s time in private practice was with McInnes Cooper, where he was a partner and a member of the firm’s Board of Directors.

Blair is a frequent instructor and lecturer on legal topics relevant to the workplace, including employment, human rights, occupational health and safety, employee discipline and the legalization of cannabis.  Blair’s background, which combines legal expertise and hands-on management experience, offers students a unique perspective on the law of the workplace.


Dianne Ford

Dr. Ford is a Professor at the Faculty of Business Administration with a Bachelors in Psychology, and double major in management information systems and organizational behaviour with her PhD. She conducts research on knowledge management, social media, and cyber deviance, in particular virtual harassment and cyber-incivility. She teaches organizations on how to create respectful workplaces to prevent harassment and bullying through the Gardiner Centre, and has also provided consultation work on remote work and its implications for employees and organizations. 


Heather Peters

Heather Peters is a Senior Consultant and the NL Practice Lead for Leadership, HR and Career Solutions at Knightsbridge Robertson Surrette. An insightful leadership coach, solutions-driven human resources consultant and energetic and engaging facilitator, Heather has helped hundreds of leaders and professionals engage teams and organizations in Canada and beyond.

 As a Senior Consultant and Coach, Heather can easily switch hats to deliver distinctive employee, team, leadership, career and HR solutions. She attributes this ability to over 20 years in leadership, entrepreneurial and strategic HR roles in the insurance, IT, human resources, healthcare and financial industries. Heather's hands-on business and organizational experience helps her connect with her clients and create long standing relationships based on trust and exceptional service.  Heather works mainly in the areas of Performance Management, Organizational Development, Compensation, and Policy, Leadership and Team Development, Succession Planning, Change Management and Career Transition.

Heather is passionate about learning and has completed her Master of Employment Relations (MER) from Memorial University, a Bachelor of Commerce (B. Comm.) from the University of Ottawa, is a Certified Coach (ACC) with the International Coach Federation (ICF), and is an Advanced Certified HR Professional with IPMA (IPMA-ACP). This commitment to life-long learning, coupled with ‘in the trenches’ experience, allows her to translate academic theory into relevant, impact driven solutions for her clients and also her students as a part-time instructor with the Faculty of Business at Memorial University.

 

 


John Fiset

Dr. John Fiset is an associate professor in organizational behaviour and human resource management at the Sobey School of Business, Saint Mary's University, and an adjunct professor at the Faculty of Business Administration, Memorial University. Dr. Fiset received his Doctor of Philosophy (Ph.D.) in management from the John Molson School of Business at Concordia University.

John's research focuses on leadership, team dynamics, and workplace bullying. His research has been published in a number of top academic journals and informs his teaching at both the undergraduate and graduate level. He currently sits on the executive board of the Atlantic Schools of Business Conference and the Newfoundland and Labrador chapter of the Canadian Parks and Wilderness Society.


Jordan Wright

Jordan Wright has experience working with private, public and not-for-profit organizations, both locally and nationally. Jordan is currently Director - Operations, Conference Services and Events with Memorial University and is responsible for the Operations of Memorial's Emera Innovation Exchange at Signal Hill Campus along with its Graduate Student Accommodations and Conference and Events services for both the Signal Hill and St. John's Campuses.

Immediately prior to this, Jordan managed the Office of the Associate Vice-President (Facilities) at Memorial University, where he worked on the University's overall infrastructure planning, which included capital renewal and new construction projects.

Jordan has also worked with the University's Office of Public Engagement, Gardiner Centre as well as the Government of Newfoundland and Labrador's Department of Advanced Education, Skills and Labour. These positions allowed him to work on a number of marketing and communications, event production, human resource development, consulting, economic and business development projects. Jordan has also been involved with the national Shad program since 2006 providing guidance on business plan development, project management and leadership fundamentals.

Jordan holds a Masters of Business Administration and Bachelor of Arts (French & Economics) from Memorial University, as well as a Masters Certificate in Project Management from York University Schulich Executive Education Centre and Project Management Institute's (PMI) Project Management Professional (PMP) designation. Jordan currently volunteers with the East Coast Trail Association and Horizon TNL, is a past-president of PMI NL Chapter and is a former National Vice-President of Canadian Parents for French.


Lynn Ansara

Lynn Ansara (Best) is a skilled, experienced facilitator who is passionate about supporting the achievement of organizational goals and employee development. Lynn holds a Master's Degree in Adult Education, two undergraduate degrees in Arts and Post-Secondary Education, and a Post-Graduate Certificate in Executive Coaching. Lynn also holds a number of certifications including Legacy Leadership(TM), Emotional Intelligence, Myers Briggs Personality Indicator, True Colors(TM), and Coaching Out of the Box(TM). Lynn uses a coach approach to teaching and learning. She creates trusting, collaborative partnerships and learning environments directed at achieving results while infusing humour, challenge, and accountability.

Lynn is the President of CreAction Consulting, facilitating workplace learning and employee development. She has worked with a wide-variety of public, private and not-for-profit industries supporting organizations and employees in the achieve of their goals.


Lynn Morrissey

Lynn Morrissey has over 25 years' experience as a facilitator, consultant, and educator. She has taught academic courses in communications, organizational behaviour, and human resources at the Faculty of Business Administration, Memorial University, in St. John's, NL. She has received many awards for her contributions including the Dean's Teaching Award, the Dean's Service Award, the Dean's Citizenship Award, the President's Award for Distinguished Teaching, and the Queen`s Diamond Jubilee Medal.

Lynn has a long-standing relationship with Gardiner Centre, instructing professional development seminars that focus on various fields of workplace culture and communications, and facilitation skills. Lynn consults in organizational effectiveness and human resource management and works regularly with organizations on a variety of strategic initiatives. Her experience includes leading performance review processes, writing harassment prevention strategies, conducting workplace culture reviews, facilitating strategy sessions, and executive coaching.


Tom Cooper

Dr. Tom Cooper is a Professor of Strategic Management at the Faculty of Business Administration at Memorial University.

Prior to taking his position at Memorial University, Dr. Cooper was a senior manager in PwC's Performance Improvement Consulting practice in London, UK. He is an active facilitator with the Gardiner Centre at Memorial, a business consultant, company founder, board member, and is a Certified Management Consultant.


Travor Brown

Dr. Travor C. Brown is a Professor of Labour Relations and Human Resources with Memorial University and former President of ASAC (the Administrative Sciences Association of Canada).  He has taught at Memorial University, the University of Toronto and the University of Ulster.  Since joining Memorial University, he has also served as the Associate Dean (Research) and the Director of the Master of Employment Relations, MSc (Management) and PhD (Management) programs.  Dr. Brown has also been appointed to the provincial roster of arbitrators.

Dr. Brown has authored over 30 peer-reviewed journal articles, a textbook and over 70 conference presentations.  He has also been the sole investigator on two national Social Sciences and Humanities Research Council of Canada (SSHRC) grants.  Much of his research examines issues concerning goal setting and training effectiveness, with special focus on managment and leadership development.

Dr. Brown's academic background is coupled with extensive industry experience.  He worked in the telecommunications and manufacturing sectors prior to completing his PhD at the University of Toronto and remains active in the practitioner community.  Given this background, Dr. Brown is well known for this ability to engage both practitioner and academic audiences and to show the 'real world' implications of his research.



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