Supervisory Management Skills Program

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Supervisory Management Skills Program

The Supervisory Management Skills Program (SMSP) builds essential knowledge, skills, abilities, and behaviours to enhance supervisory and management competencies. Participants learn practical skills and theory and gain valuable insight from networking and sharing experiences with peers.

This 15-day program is delivered in three, five-day modules each focused on critical skills development areas to specifically support supervisors and managers. Each module provides an interactive learning experience using group discussion, case studies, self-assessment activities, structured exercises, and skills practice. Designed to enhance personal and team performance, this program enables leaders to build forward momentum in their teams and organizations.

Key Learning Outcomes

  • Performance coaching techniques and communication tools to maximize workplace relationships, improve employee self-efficacy, and increase productivity.
  • Skills in labour relations, employee discipline, and conflict management to improve morale and reduce absenteeism and turnover.
  • Skills and techniques to become an effective supervisor and confident decision-maker.
  • Increased functional knowledge in planning, problem-solving, and time management to improve performance and proficiently adapt to organizational change.
  • An understanding of the impacts of working with employees from different generations.
  • Learn best labour practices to bring to the organization for an improved work environment.
  • The benefit of learning together with a network of supervisors from a variety of organizations and industries.

Program Schedule

All training days will take place virtually from 8:30am - 4:00pm, NST.


Program Content

Communications and Team Development 
Learn how communicating with different personalities, performance coaching and team building techniques will help you lead your team to higher productivity.

Functional Responsibilities of the Supervisor 
Learn how to manage diversity in the workplace, problem-solve more effectively and increase your leadership efficiency.

Managing Employee Relations
Learn how to minimize interpersonal conflict, understand labour relations and improve the overall employee/ employer relationship through positive employee development.

Modules can be completed in any order. 

Upon completion of all three modules, participants will be issued a digital badge and a framed certificate in Supervisory Management Skills.

Continuing Education Contact Hours: 105

Partnerships and Endorsements

IABC Logos

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.  

When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package. 

To learn more about this global standard certification, visit: To inquire about sitting for a certification exam, contact the local IABC NL chapter at, or visit:


"SMSP (Supervisory Management Skills Program) has been a pivotal program for the professional development of our Team Leaders at Superior Glove. One of our main priorities is to provide our incredible team the proper resources to become successful in their position (and beyond), and the 3 week course that SMSP offers through Memorial University of NL (MUN) has allowed us to do that for over 3 years now."

- Carleigh Roughley, Marketing & Community Engagement Specialist, Superior Glove

"I very much enjoyed the whole week. I gathered an array of new knowledge and techniques to take back to my workplace. I have grown my skills as a supervisor and look forward to continuing [the program] in the next couple of months."

- Vanessa Morris

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