Improve your organizational effectiveness by further developing your skills in managing priorities, problem solving and working with multiple generations.
Supervisors must position themselves as leaders, advocating the goals of the organization while managing staff. On a daily basis you face multiple challenges: managing competing priorities for you and your staff, problem solving and decision making, leading a multigenerational workforce. This module provides essential skills and delivers practical tools that enable you to fulfill your responsibilities and lead with confidence.
The Functional Responsibilities of the Supervisor module is built around five core topic areas:
Functional Responsibilities of the Supervisor is a module in the Supervisory Management Skills Program. The program includes three, five-days modules.
-"This training opened my mind to different points of views and values. It gives you tools to accept and change what you can control."
- "Great program! It gave me tools to be a better manager at work and tools that I can use at home."
- "Very interesting and enjoyable learing!"
New managers and supervisors who want to learn the essential skills of supervision and management
Experienced managers and supervisors who want to hone their skills and develop a deeper understanding of the topic area
High potential professionals who see supervision or management as the next step in their career development
The Supervisory Management Skills Program is designed to strengthen supervisory and management competencies and enhance personal performance, making it relevant for employees of small companies, large corporations, government and not-for-profit organizations. Program participants come from a broad range of industries, backgrounds and education levels. The diversity in the classroom adds significantly to the richness of the learning experience.
The Role of the Supervisor
Problem Solving and Decision Making
Leading a Multigenerational Workforce
The Management of Ethics and Values in Organizations
Managing Competing Priorities
The program instructors provide an interactive learning experience using group discussion, case studies, self-assessment activities, structured exercises, and skills practice to deliver module content.
After each module in the Supervisory Management Skills Program, participants will receive a certificate of completion. For those individuals who complete all three modules of the program, a Certificate of Achievement in Supervisory Management Skills will be awarded.
Continuing Education Contact Hours: 35
Amy Warren is the Director of the Master of Employment Relations (MER) Program and an Associate Professor of Human Resource Management and Labour Relations with the Faculty of Business, Memorial University. She holds a Bachelor of Commerce (Co-op) degree and MER degree from Memorial University. She completed her Ph.D. in Management at Saint Marys University. Amy conducts research in the areas of retirement, goal setting, health and safety and the multigenerational workplace. Her work has been published in various outlets including: Human Resource Management Review, Human Resource Development Quarterly, Economic and Industrial Democracy, International Journal of Manpower, and Career Development International.
In addition to 13 years of teaching in the classroom, Amy has provided training to both the private and public sector on a variety of topics including: teams, leadership and motivation, the role of the supervisor, the multigenerational workplace, HR policy, and recruitment and selection. Amy has also be an invited speaker on numerous occasions on topics such as the multigenerational workplace and the implications of abolishing mandatory retirement.
Craig Matthews is the founder and owner of NewView Consulting.
Craigs driving purpose in life, and the mission of NewView Consulting, is to help individuals and organizations get from where they are to where they want to be.
With a diverse background of managerial and human resource development experience in healthcare, adult education, the pharmaceutical and airline industries, plus numerous Awards of Excellence to his credit, Craigs infectious enthusiasm for personal and professional excellence has been inspiring individuals and teams for over 25 years.
Craig is a Certified EQi2.0, Emotional Intelligence Coach and is an Associate in Eastern Canada for the proven programs, Effective IntelligenceTM and Emotional PowerTM.
Craig holds a B.Sc. (Honors) from the University of Guelph, a Certificate in Technical and Vocational Education, is a Registered Respiratory Therapist, and has completed a Certificate in Leadership Studies from Memorial University of Newfoundland. In 2007 Craig was honored to be selected as a Certified Coach for the world-class, Lead Without Title workshop available from famed author and international leadership expert, Robin Sharma (www.robinsharma .com). His current personal development pursuits include ongoing studies in leadership and human psychology.
Dianne Ford holds a Bachelor of Arts (BA) honours degree in psychology and a Master of Business Administration (MBA) degree from Universityof Saskatchewan. She also holds a Doctor of Philosophy (PhD) degree in management (organizational behaviour and management information systems) from Queens School of Business, Queens University.
Dianne taught a variety of undergraduate and graduate courses in organizational behavior (OB), human resource management(HRM), statistical, international business (focused on Japan),and management information systems (MIS) at the University of Saskatchewan, Queen's University and Nipissing University before Memorial University of Newfoundland, where she now teaches OB and HRM classes at both the undergraduate and graduate level as a tenured Associate Professor.
Dianne has experience as a private consultant in healthcare and education services in Saskatchewan and Ontario,various non-profit organizations in Ontario, and has served as president and vice-president (finance) for not-for-profit volunteer organizations in Saskatchewan and Newfoundland andLabrador. She has also spent sometime studying, consulting and researching in the manufacturing industry(e.g., from power industry to consumer products) and provided guidance to start-up businesses in business planning. She coaches individuals nationally and internationally on personal and dog-sports-related skills.
Lynn Morrissey has over 25 years' experience as a facilitator, consultant, and educator. She has taught academic courses in communications, organizational behaviour, and human resources, at the Faculty of Business Administration, Memorial University. She has received many awards for her contributions including the Deans Teaching Award, the Deans Service Award, the Deans Citizenship Award, the Presidents Award for Distinguished Teaching and most recently the Queen`s Diamond Jubilee Medal (2012).
Lynn has a long-standing relationship with the Gardiner Centre, instructing professional development seminars that focus on various fields of workplace communications and facilitation skills. Lynn's industry experience includes writing training and development strategies, developing training plans, leading performance development processes, conducting communications reviews, facilitating strategy sessions, and executive coaching.
In her 'spare time' Lynn is also Faculty Advisor for Enactus (formerly SIFE) Memorial, an international student organization focusing on enhancing entrepreneurial skills and community development. Under Lynn's mentorship, the Enactus Memorial team has consistently achieved top awards and accolades at both the national and international levels. In 2007 Lynn was awarded the John Dobson Faculty Advisor of the Year in Canada for her work with her Enactus team.
Dr. Tom Cooper is an Associate Professor at the Faculty of Business Administration, Memorial University.
As a facilitator and consultant, Tom has worked extensively with most of the major private sector employers in Newfoundland and Labrador including mining, technology, forestry, fisheries as well as oil and gas. He has also done extensive work with small and emerging businesses throughout the province and Atlantic Canada. Tom was recognized for his efforts with small and emerging businesses by being a two-time national finalist for mentor of the year through BDC/Futurpreneur. Tom has also worked with all levels of government in the province and sits on a number of private sector and not-for-profit boards.
Prior to taking his position at Memorial, Tom was a Senior Manager in PwCs consulting practice in London, United Kingdom for seven years. At PwC he worked with major international companies in the area of process improvement, governance, and risk. Tom holds a Ph.D. in Business from the University of Warwick, United Kingdom and undergraduate degrees from Memorial University. He is also a Certified Management Consultant.
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