Supervisory Management Skills Program: Functional Responsibilities of the Supervisor
Improve your organizational effectiveness by further developing your skills in managing priorities, problem solving and working with multiple generations.
Supervisory Management Skills Program, Manager Training, Training for Supervisors

Supervisory Management Skills Program: Functional Responsibilities of the Supervisor

Improve your organizational effectiveness by further developing your skills in managing priorities, problem solving and working with multiple generations.

Supervisors must position themselves as leaders, advocating the goals of the organization while managing staff. On a daily basis you face multiple challenges: managing competing priorities for you and your staff, problem solving and decision making, leading a multigenerational workforce. This module provides essential skills and delivers practical tools that enable you to fulfill your responsibilities and lead with confidence.

The Functional Responsibilities of the Supervisor module is built around five core topic areas:

  1. Role of the Supervisor enhances the participants’ knowledge of the specific role the supervisor plays in an organization and helps develop a personal plan for becoming a more effective supervisor.
  2. Problem Solving and Decision Making explores the parameters of effective and ineffective problem solving and decision making.  Participants will explore decision making styles and learn a five-step model to guide the problem-solving and decision-making process.
  3. Leading a Multigenerational Workforce explains the differences in major generational groups and their values.  Participants will learn how to manage employees according to their generational differences.
  4. Managing Ethics and Values teaches participants how to integrate ethics into everyday management practices.  Participants will learn how to tailor internal processes to help manage ethics, compliance and codes of conduct within the organization.
  5. Managing Your Priorities guides the participant through strategies for effective time management and priority setting.

Functional Responsibilities of the Supervisor is a module in the Supervisory Management Skills Program. The program includes three, five-days modules.



For Individuals
  • Become a more effective supervisor
  • Become a more competent and confident decision maker
  • Increase potential for career advancement
  • Network with supervisors from a variety of organizations and industries
For Organizations
  • Build a skilled supervisory management team
  • Motivate teams to achieve higher productivity and performance
  • Foster trust among stakeholders and improve employee morale
  • Reduce staff turnover and absenteeism
  • Improve decision making processes

Who Should Attend

• New managers and supervisors who want to learn the essential skills of supervision and management
• Experienced managers and supervisors who want to hone their skills and develop a deeper understanding of the topic area
• High potential professionals who see supervision or management as the next step in their career development

The Supervisory Management Skills Program is designed to strengthen supervisory and management competencies and enhance personal performance, making it relevant for employees of small companies, large corporations, government and not-for-profit organizations. Program participants come from a broad range of industries, backgrounds and education levels. The diversity in the classroom adds significantly to the richness of the learning experience.


The Role of the Supervisor

  • Better understand the role of the supervisor
  • Appreciate the role's realities
  • Understand change and how it affects your role
  • Be challenged to examine what you do
  • Enhance your personal plan to become a more effective supervisor

Problem Solving and Decision Making

  • Distinguish between issues and problems
  • Identify the core challenges in your workplace
  • Gain exposure to key basic problem solving tools
  • Map issues using an eight-step process
  • Recognize communication breakdowns and take appropriate corrective steps
  • Enhance your competence and confidence in the decision making process

Leading a Multigenerational Workforce

  • Explore the attitudes, values and expectations of the four generations
  • Understand what motivates each generation
  • Learn how various leadership styles work to motivate and engage
  • Learn to create an environment that is accepting and respectful of generational differences
  • Build on strengths that different perspectives bring to your organization
  • Learn the critical steps in leading a multigenerational organization to success

 The Management of Ethics and Values in Organizations

  • Identify internal processes to help you manage issues of ethics, compliance and codes of conduct
  • Develop an Ethical Management Process in your organization
  • Learn how to integrate ethics into the management practices of your organization
  • Establish a culture of good business ethics and values
  • Foster trust among your organization's stakeholders

 Managing Competing Priorities

  • Develop an understanding of 3 major factors that influence work task priorities
  • Gain an understanding of cumulative effect of individual work priority choices
  • Develop a personal strategy for more effective prioritization
  • Learn how to shift gears to balance existing and new priorities
  • Create a plan to implement strategy, including ways to manage perceived obstacles

The program instructors provide an interactive learning experience using group discussion, case studies, self-assessment activities, structured exercises, and skills practice to deliver module content.

After each module in the Supervisory Management Skills Program, participants will receive a certificate of completion. For those individuals who complete all three modules of the program, a Certificate of Achievement in Supervisory Management Skills will be awarded.


Continuing Education Contact Hours: 35


Amy Warren

Amy Warren is an associate professor of human resource management and labour relations at Memorial University. She holds a Bachelor of Commerce degree and Master of Employment Relations degree from Memorial University.  She completed her Ph.D. in Management at Saint Mary’s University.  Amy conducts research in the areas of retirement, goal setting, and health and safety.

In addition to more than a decade of teaching in the classroom, Amy has provided training on the topic of teams and electronic monitoring in the workplace to both private and public sector employers.  She also has been invited to speak on numerous occasions on the implications of abolishing mandatory retirement.

Dianne Ford

Dianne Ford holds a Bachelor of Arts (BA) honours degree in psychology and a Master of Business Administration (MBA) degree from Universityof Saskatchewan. She also holds a Doctor of Philosophy (PhD) degree in management (organizational behaviour and management information systems) from Queen’s School of Business, Queen’s University.

Dianne taught a variety of undergraduate and graduate courses in organizational behavior (OB), human resource management(HRM), statistical, international business (focused on Japan),and management information systems (MIS) at the University of Saskatchewan, Queen's University and Nipissing University before Memorial University of Newfoundland, where she now teaches OB and HRM classes at both the undergraduate and graduate level as a tenured Associate Professor.

Dianne has experience as a private consultant in healthcare and education services in Saskatchewan and Ontario,various non-profit organizations in Ontario, and has served as president and vice-president (finance) for not-for-profit volunteer organizations in Saskatchewan and Newfoundland andLabrador. She has also spent sometime studying, consulting and researching in the manufacturing industry(e.g., from power industry to consumer products) and provided guidance to start-up businesses in business planning.  She coaches individuals nationally and internationally on personal and dog-sports-related skills.

Lynn Morrissey

Lynn Morrissey has over 25 years' experience as a facilitator, consultant, and educator.  She has taught academic courses in communications, organizational behaviour, and human resources, at the Faculty of Business Administration, Memorial University. She has received many awards for her contributions including the Dean’s Teaching Award, the Dean’s Service Award, the Dean’s Citizenship Award, the President’s Award for Distinguished Teaching and most recently the Queen`s Diamond Jubilee Medal (2012).

Lynn has a long-standing relationship with the Gardiner Centre, instructing professional development seminars that focus on various fields of workplace communications and facilitation skills. Lynn's industry experience includes writing training and development strategies, developing training plans, leading performance development processes, conducting communications reviews, facilitating strategy sessions, and executive coaching.

In her 'spare time' Lynn is also Faculty Advisor for Enactus (formerly SIFE) Memorial, an international student organization focusing on enhancing entrepreneurial skills and community development.  Under Lynn's mentorship, the Enactus Memorial team has consistently achieved top awards and accolades at both the national and international levels. In 2007 Lynn was awarded the John Dobson Faculty Advisor of the Year in Canada for her work with her Enactus team.


Sudhir Saha

Sudhir Saha is a professor of Organizational Behaviour and Human Resource Management at the Faculty of Business Administration at Memorial University. In addition to teaching in both the undergraduate and graduate programs, he is also actively involved in researching organizational behavior topics such as leadership, motivation, job satisfaction, managerial attitude and managerial stress.

Sudhir has conducted workshops and seminars for managers of many organizations, both public and private. He has worked with the Gardiner Centre to facilitate seminars on such topics as leadership and motivation, problem solving and decision making, and change management. He is a facilitator in the Supervisory Management Skills Program and the Public Sector Leadership and Management Development Program, as well as other customized leadership development programs.

Sudhir regularly participates in conferences and speaking engagements for the promotion of effectiveness of organizational behaviour and human resource management, and he often presents his research findings at events around the world.

Tom Cooper

Dr. Tom Cooper is an Associate Professor at the Faculty of Business Administration, Memorial University. His research interest include risk management, strategic planning and Aboriginal business. 

Tom also has specific interests in social innovation and entrepreneurship as it relates to start-up organizations and communities.  Tom’s research approach is focused on a collaborative, participatory research approach that aims to make a difference in the organizations, communities and people. He is particularly interested in the topic of engagement and has supervised over 30 MBA research projects that have dealt with analyzing and/or directly engaging with local organizations in the province of Newfoundland and Labrador. He also teaches the MBA consulting course where projects have been delivered on innovation and entrepreneurship for both for-profits and NGOs in the province.  Most of his research agenda is centered around the interplay between risk, governance and strategy with a particular focus on entrepreneurship and social innovation.

He is currently an active mentor for three start-up companies and an informal mentor for a large number of other entrepreneurs. He was a founding member of Common Ground, St. John's first co-working space and start-up house. Tom was also the first Chair of Start-up Newfoundland and Labrador. He has acted as a board advisory member for start-ups firms at the Genesis Centre at Memorial University as well as acting as judge for a number of entrepreneurial competitions and awards in St. John’s. He has taught on Memorial University’s postgraduate certificate in entrepreneurship for the past four years and is also actively involved in engaging local communities and not-for-profit organizations in strategic planning and innovation.

He has published his research on entrepreneurship and social innovation in a number of peer-reviewed journals including Relations industrielles/Industrial RelationsCommunity Work and Family, the Journal of Enterprising Communities as well as Greener Management International: The Journal of Corporate Environmental Strategy and Practice. Tom has spoken at international, national and local conferences on the subjects of risks as well as innovation. Aside from a number of research awards, he was the recipient of Memorial University’s President’s Award for Outstanding Teaching in 2013.

His research has also been funded in the past by SSHRC, the Atlantic Policy Congress of First Nations Chiefs, the Harris Centre at Memorial University as well as Municipalities Newfoundland and Labrador.

Tom was formerly on the Boards of a number of organizations including the Institute of Chartered Accountants of Newfoundland and Labrador, the Atlantic Chapter of the Certified Management Consultants and Start-up Newfoundland and Labrador. He is also on a number of university/community advisory committees including the new Centre for Entrepreneurship at Memorial University.

Prior to taking his position at Memorial, Tom was a Senior Manager in PwC’s consulting practice in London, United Kingdom for seven years.  He holds a Ph.D. in Business from the Warwick Business School, University of Warwick, United Kingdom and undergraduate degrees in commerce and philosophy from Memorial University.

Scheduled Date(s)

November 20, 2017 - November 24, 2017


$2150 +HST

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