Minimize interpersonal conflict, understand labour relations and improve the overall employee/ employer relationship through positive employee development.

Employee relations involves maintaining a positive employee/employer relationship that contributes to employee productivity, motivation, and morale. This module explores how supervisors can best resolve workplace conflicts and employ the best practices of employee development.

This is a module in the Supervisory Management Skills Program.

Module Content

Conflict Management and Resolution 
Reduce the occurrence of conflict to cultivate healthier, constructive work relationships and office environments.

• Define types of conflict and how conflict can form.
• Examine conflict management personality styles.
• Practice resolution techniques to deal with misunderstandings, which are often at the root of many conflicts.
• Assess how introspection and mindful listening can lead to resolution.
• Practice proven resolution focused communication skills.
• Apply a four-step conflict resolution model and tool to manage a current conflict.

Engaging and Motivating Employees 
Discover what it takes to be an effective leader who can successfully create motivation and enthusiasm among staff.

• Discover the eight concepts of leadership
• Understand the difference between a manager and a leader
• Learn how to diagnose and solve leadership challenges
• Understand the basics of motivation
• Differentiate motivation factors such as equity and satisfaction
• How to improve performance through positive reinforcement and behaviour modification
• Gain insights into the role of discipline in improving performance

Understanding Workplace Harassment and Stress
Learn to reduce the occurrence of workplace harassment through prevention and understanding policies, and gain practical stress management tools. 

• Define what does and does not constitute workplace mistreatment, harassment, bullying, and ostracism.
• Identify employee rights and responsibilities.
• Examine the behaviours and skills that, if incorporated into workplace behaviours, reduce or preclude the occurrence of workplace mistreatment.
• Realize the impact of stress on health and safety in the workplace.
• Develop awareness of the lifestyle choices that impact well-being, and productivity and how these choices can initiate workplace harassment and violence.
• Apply stress management strategies to mitigate the negative outcomes of workplace harassment and violence.
• Recognize the different types of stressors and their triggers and how to prevent and remove them.

Integrating Wellness and Belonging at Work
Your journey towards equity, diversity, inclusion, anti-racism (EDI AR), and mental wellness at work.

• Understand the importance of mental health and wellness, equity, diversity, inclusion, and anti-racism (EDI AR) in the workplace.
• Learn your role around EDI AR and how to become an ally in the workplace.
• Discover the steps involved in creating a strategy around EDI AR and wellness.
• Identify your role in a psychologically healthy and safe workplace.
• Develop personal strategies to support your EDI AR, burnout prevention and wellness journeys.

Employment Law for Supervisors 
Learn the key employment laws that protect the rights of your employees and create a better employee/employer relationship.

• Understand the relationship between discipline and training, and learn techniques to help employees through disciplinary action
• Minimize legal action and expense through an increased understanding of employment law
• Increased understanding of labour standards and how the law applies in union and non-union environments

Continuing Education Contact Hours: 35

Accreditations

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.  

When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package. 

To learn more about this global standard certification, visit: gcccouncil.org. To inquire about sitting for a certification exam, contact the local IABC NL chapter at iabcnl@gmail.com, or visit: iabcnl.com. 

Graduate Testimonials

"Practical interactive and enables participants to learn the latest business strategies."

"Best training I've ever done!!!"

"Motivated me to meet the challenges of being a supervisor." 

"SMSP (Supervisory Management Skills Program) has been a pivotal program for the professional development of our Team Leaders at Superior Glove. One of our main priorities is to provide our incredible team the proper resources to become successful in their position (and beyond), and the 3 week course that SMSP offers through Memorial University of NL (MUN) has allowed us to do that for over 3 years now." 

- Carleigh Roughley, Marketing & Community Engagement Specialist, Superior Glove | 2022 Graduate