Supervisory Management Skills Program: Managing Employee Relations *IN PERSON*

Minimize interpersonal conflict, understand labour relations and improve the overall employee/ employer relationship through positive employee development.

Employee relations involves maintaining a positive employee/employer relationship that contributes to employee productivity, motivation, and morale. This module explores how supervisors can best resolve workplace conflicts and employ the best practices of employee development.

This is a module in the Supervisory Management Skills Program.

Module Content

Conflict Management and Resolution 
Reduce the occurrence of conflict to cultivate healthier, constructive work relationships and office environments.

  • Define types of conflict and how conflict can form.
  • Examine conflict management personality styles.
  • Practice resolution techniques to deal with misunderstandings, which are often at the root of many conflicts.
  • Assess how introspection and mindful listening can lead to resolution.
  • Practice proven resolution focused communication skills.
  • Apply a four-step conflict resolution model and tool to manage a current conflict.

Engaging and Motivating Employees 
Discover what it takes to be an effective leader who can successfully create motivation and enthusiasm among staff.

  • Discover the eight concepts of leadership
  • Understand the difference between a manager and a leader
  • Learn how to diagnose and solve leadership challenges
  • Understand the basics of motivation
  • Differentiate motivation factors such as equity and satisfaction
  • How to improve performance through positive reinforcement and behaviour modification
  • Gain insights into the role of discipline in improving performance

Understanding Workplace Harassment and Stress
Learn to reduce the occurrence of workplace harassment through prevention and understanding policies, and gain practical stress management tools. 

  • Define what does and does not constitute workplace mistreatment, harassment, bullying, and ostracism.
  • Identify employee rights and responsibilities.
  • Examine the behaviours and skills that, if incorporated into workplace behaviours, reduce or preclude the occurrence of workplace mistreatment.
  • Realize the impact of stress on health and safety in the workplace.
  • Develop awareness of the lifestyle choices that impact well-being, and productivity and how these choices can initiate workplace harassment and violence.
  • Apply stress management strategies to mitigate the negative outcomes of workplace harassment and violence.
  • Recognize the different types of stressors and their triggers and how to prevent and remove them.

Leading Organizational Change 
Learn strategies to lead others through the change transition process and create understanding, acceptance, and buy-in.

  • Change management best practices
  • Common causes of poor transition management, and how to counter them
  • Responding effectively to employees' reactions to change transition
  • Guidelines for effective communication and management of change transition
  • Creating a detailed assessment of a specific transition in your organization, including how workloads are affected, personal reactions to the change, and pros and cons of responsibility for communicating transition details to employees
  • Creating (and practice delivering) an individual communication plan for an organizational transition
  • Develop an action plan of next steps for improving transition management

Employment Law for Supervisors 
Learn the key employment laws that protect the rights of your employees and create a better employee/employer relationship.

  • Understand the relationship between discipline and training, and learn techniques to help employees through disciplinary action
  • Minimize legal action and expense through an increased understanding of employment law
  • Increased understanding of labour standards and how the law applies in union and non-union environments

Course Endorsements & Partnerships

IABC Logos

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.  

When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package. 

To learn more about this global standard certification, visit: To inquire about sitting for a certification exam, contact the local IABC NL chapter at, or visit:

Continuing Education Contact Hours: 35

Graduate Testimonials

"Practical interactive and enables participants to learn the latest business strategies."

"Best training I've ever done!!!"

"Motivated me to meet the challenges of being a supervisor." 



Blair Pritchett

Blair Pritchett manages Intact Insurance’s legal teams in Newfoundland & Labrador and New Brunswick.  Prior to taking on that role, Blair was a practicing lawyer for almost two (2) decades.  Most of Blair’s time in private practice was with McInnes Cooper, where he was a partner and a member of the firm’s Board of Directors.

Blair is a frequent instructor and lecturer on legal topics relevant to the workplace, including employment, human rights, occupational health and safety, employee discipline and the legalization of cannabis.  Blair’s background, which combines legal expertise and hands-on management experience, offers students a unique perspective on the law of the workplace.

Dianne Ford

Dr. Ford is a Professor at the Faculty of Business Administration with a Bachelors in Psychology, and double major in management information systems and organizational behaviour with her PhD. She conducts research on knowledge management, social media, and cyber deviance, in particular virtual harassment and cyber-incivility. She teaches organizations on how to create respectful workplaces to prevent harassment and bullying through the Gardiner Centre, and has also provided consultation work on remote work and its implications for employees and organizations. 

Gail Huang

With twenty years of experience in leadership, Gail has attuned her skill and knowledge of the management of workplace conflict. A coach approach sets Gail apart as an excellent facilitator, which she combines with her passion for creating and contributing to healthy workplaces.  Her areas of expertise include conflict management, leadership, group and team development as well as civility and respect.  A focus on psychologically safe workplaces positions her to assess the current culture and offer developmental solutions through training as well as conflict coaching, facilitation, mediation and restoration.  Gail has a view of conflict both from an organizational leadership position and as an individual practitioner in a career that has spanned private, non-profit, healthcare and government agencies.

Gail holds a Master of Arts in Leadership from Royal Roads University, a Bachelor of Arts in Psychology and a Diploma in Business Administration from Memorial University of Newfoundland and Labrador.  Gail also obtained a Graduate Certificate in Executive Coaching from Royal Roads University.  She is a Qualified Mediator through the Alternative Dispute Resolution Institute of Canada, a Workplace Fairness Analyst (Workplace Fairness Institute) and offers individual conflict and executive coaching. 

John Fiset

Dr. John Fiset is an associate professor in organizational behaviour and human resource management at the Sobey School of Business, Saint Mary's University, and an adjunct professor at the Faculty of Business Administration, Memorial University. Dr. Fiset received his Doctor of Philosophy (Ph.D.) in management from the John Molson School of Business at Concordia University.

John's research focuses on leadership, team dynamics, and workplace bullying. His research has been published in a number of top academic journals and informs his teaching at both the undergraduate and graduate level. He currently sits on the executive board of the Atlantic Schools of Business Conference and the Newfoundland and Labrador chapter of the Canadian Parks and Wilderness Society.

Tom Cooper

Dr. Tom Cooper is a Professor of Strategic Management at the Faculty of Business Administration at Memorial University. 

Prior to taking his position at Memorial University, Dr. Cooper was a senior manager in PwC's Performance Improvement Consulting practice in London, UK. He is an active facilitator with the Gardiner Centre at Memorial, a business consultant, company founder, board member, and is a Certified Management Consultant.

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