Professional Development Information

Supervisory Management Skills Program: Managing Employee Relations

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Supervisory Management Skills Program: Managing Employee Relations
Enhance your supervisory skills in minimizing conflict situations, managing disputes, motivating & developing employees, and improving the overall employee/employer relationship.
Supervisory Management Skills Program

Enhance your supervisory skills in minimizing conflict situations, managing disputes, motivating and developing employees, and improving the overall employee/employer relationship.

Employee relations involves maintaining a positive employee/employer relationship that contributes to employee productivity, motivation and morale. As a supervisor, it is inevitable that you will have situations where managing employee relations will challenge you. Learn to prevent and resolve conflicts and disputes while simultaneously motivating and improving employee development. Build skills to improve labour relations, apply corrective progressive discipline, manage conflict, motivate and develop employees.

The Managing Employee Relations module is built around five core topic areas:

  1. Conflict Management and Resolution explores the types of conflict encountered in the workplace and teaches strategies for effective conflict resolution.
  2. Engaging and Motivating Employees defines leadership and guides the participant through the process of choosing a leadership style that is best matched to their organization and the employees they supervise.
  3. Interpersonal Negotiating teaches interpersonal skills that will make you a more effective negotiator, help you effectively resolve conflict in the workplace, and create win/win outcomes. 
  4. Leading Organization Change provides strategies to lead others through the change transition process and create understanding, acceptance and buy-in.
  5. Employment Law for Supervisors teaches the key employment laws that protect the rights of your employees to create a better employee/employer relationship.

Managing Employee Relations is a module of the Supervisory Management Skills Program. The program includes three, five-day modules

Participant Feedback:

- "Practical interactive and enables participants to learn the latest business strategies."

- "Best training I've ever done!!!"

- "Motivated me to meet the challenges of being a supervisor." 



For Individuals

  • Become a more effective supervisor
  • Become a more competent and confident decision maker
  • Increase potential for career advancement
  • Network with supervisors from a variety of organizations and industries

For Organizations

  • Build a skilled supervisory management team
  • Motivate teams to achieve higher productivity and performance
  • Foster trust among stakeholders and improve employee morale
  • Reduce staff turnover and absenteeism
  • Improve decision making processes

Who Should Attend

• New managers and supervisors who want to learn the essential skills of supervision and management
• Experienced managers and supervisors who want to hone their skills and develop a deeper understanding of the topic area
• High potential professionals who see supervision or management as the next step in their career development

The Supervisory Management Skills Program is designed to strengthen supervisory and management competencies and enhance personal performance, making it relevant for employees of small companies, large corporations, government and not-for-profit organizations. Program participants come from a broad range of industries, backgrounds and education levels. The diversity in the classroom adds significantly to the richness of the learning experience.


Conflict Management and Resolution

  • Recognize early warning signs of "no-win" conflict
  • Understand the forces which drive individuals to engage in conflict
  • Find agreement as a basis for working together
  • Use verbal communication strategies to increase understanding of differences as a first step towards a more collaborative outcome
  • Recognize the role of non-verbal (body) positioning as a means to changing the focus of negative interaction patterns
  • Use specific strategies to increase self-control, expand influence over a situation, and increase collaboration with the engaged person(s)

Engaging and Motivating Employees

  • Understand the basics of leadership and difference between a manager and a leader
  • Develop your leadership style
  • Learn what is expected of a leader and what gains respect from employees
  • Understand the importance of positive reinforcement and discipline in employee motivation
  • Motivate employees to do their best, feel valued and achieve desired results

 Interpersonal Negotiating Techniques

  • Understand the basic principles and ideas of negotiation
  • Identify sources of disputes and complaints
  • Identify win/lose approaches and facilitate win/win outcomes
  • Develop confidence in the "process" of negotiation
  • Develop a comfortable negotiating style and enhanced skill sets

Leading Organization Change 

  • Learn change management best practices
  • Understand common causes of poor transition management, and how to counter them
  • Respond effectively to employees’ reactions to change transition
  • Learn guidelines for effective communication and management of change transition
  • Create a detailed assessment of a specific transition in your organization, including how workloads are affected, personal reactions to the change, and pros and cons of responsibility for communicating transition details to employees
  • Create (and practice delivering) an individual communication plan for an organizational transition
  • Develop an action plan of next steps for improving transition management

Employment Law for Supervisors 

  • Understand  liability in the employment relationship
  • Review the laws of employment practices including: contract employment; hiring/ termination; discipline; harassment; discrimination; pay equity; occupational health and safety; and labour standards
  • Ensure that federal and provincial legislation is adhered to in your organization
  • Understand the effect of the Canadian Charter of Rights and Freedoms on the employment relationship

The program instructors provide an interactive learning experience using group discussion, case studies, self-assessment activities, structured exercises, and skills practice to deliver module content.

After each module in the Supervisory Management Skills Program, participants will receive a certificate of completion. For those individuals who complete all three modules of the program, a Certificate of Achievement in Supervisory Management Skills will be awarded.

Continuing Education Contact Hours: 35


Want More Information?


Gardiner Centre

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000