Professional Development Information

Supervisory Management Skills Program: Communications and Team Development

Scheduled Date(s)

October 1, 2018 - October 5, 2018

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$2150 + HST

Funding Options Available
Supervisory Management Skills Program: Communications and Team Deveopment
Learn how communicating with different personalities, performance coaching and team building techniques will help you lead your team to higher productivity.
Supervisory Management Training

Learn how communicating with different personalities, performance coaching and team building techniques will help you lead your team to higher productivity.

As a supervisor you strive to cultivate a work environment that acknowledges the importance of performance coaching, communications and team building. Knowing how to communicate with employees, while respecting the diversity of the individuals in your team, is key to building a successful and effective team. This module will help you to understand your varied roles as leader, team builder and communicator, and equip you with tools and techniques to develop a productive and motivated team.

The Communications and Team Development module is built around five core topic areas of study:

  1. Building and Maximizing Workplace Relationships helps participants gain insight into their behavioural style, natural tendencies, and communication preferences, to elevate self-awareness and understand how they and their team can perform at their best. This session uses the DISC Assessment; the most widely used behavioural profiling tool of its kind.
  2. Building High-Performing Teams teaches participants how teams are defined and how to tailor their supervisory approach to foster more effective teams.  Participants also learn essential behaviors for building cohesive teams and techniques to deal with dysfunctional teams. 
  3. Organizational Communications and Meeting Management focuses on the essentials of verbal and non-verbal communications at all levels in the workplace.  Participants will also learn meeting planning and management tools, meeting manners and protocols, and the roles of chairpersons versus participants.
  4. Performance Coaching guides the participant through a step-by-step approach to employee coaching.  Participants will learn the importance of formal versus informal coaching along with the essentials of performance feedback.
  5. Better Business Writing assesses individual writing style and teaches participants successful writing techniques. Participants will master the principles of good grammar, punctuation, word choice, and message tone.

Communications and Team Development is a module in the Supervisory Management Skills Program. The program includes three, five-day modules

Participant Feedback:

- "This program has helped me to better understand my role and the implications my decisions have on employees and the organization as a whole." 

- "Great instructors, great environment, great content. I would recommend this program to anyone who wants to become more effective in the workplace." 




For Individuals

  • Become a more effective supervisor
  • Become a more competent and confident decision maker
  • Increase potential for career advancement
  • Network with supervisors from a variety of organizations and industries

For Organizations

  • Build a skilled supervisory management team
  • Motivate teams to achieve higher productivity and performance
  • Foster trust among stakeholders and improve employee morale
  • Reduce staff turnover and absenteeism
  • Improve decision making processes

Who Should Attend

• New managers and supervisors who want to learn the essential skills of supervision and management
• Experienced managers and supervisors who want to hone their skills and develop a deeper understanding of the topic area
• High potential professionals who see supervision or management as the next step in their career development

The Supervisory Management Skills Program is designed to strengthen supervisory and management competencies and enhance personal performance, making it relevant for employees of small companies, large corporations, government and not-for-profit organizations. Program participants come from a broad range of industries, backgrounds and education levels. The diversity in the classroom adds significantly to the richness of the learning experience.


Building and Maximizing Workplace Relationships

  • Use the Myers-Briggs Type Indicator (MBTI) to improve workplace relations
  • Understand background of psychological typing and MBTI
  • Practice validation exercises to determine 'best fit' type
  • Understand how personality plays a role in information interpretation, decision-making, team development and effective communication
  • Use meetings effectively

Building High-Performing Teams

  • Diagnose your team's stage of development and learn how to tailor your approach
  • Identify the challenges for team development and learn strategies for managing these challenges
  • Recognize team member behaviours that impede cohesiveness
  • Learn assertive techniques to deal with signs of team dysfunction
  • Identify factors you should be focusing on to increase effectiveness
  • Understand essential leader behaviours that foster 'hot teams'

Organizational Communications and Effective Meeting Management

  • Explore the challenges of different communication mediums
  • Identify the elements of organizational communications at all levels
  • Refine your direct communication and active listening skills while discovering the power, influence and impact of non-verbal communication
  • Learn meeting do's and don'ts and how to plan and prepare meetings - before during and after
  • Identify the roles of the chairperson and participants and establish meeting manners and protocol
  • Keep your meeting agenda on track: staying on time and focused and ensuring the meeting produces actionable items

Performance Coaching 

  • Build relationships by learning to give and receive effective feedback
  • Practice a step-by-step approach to employee coaching
  • Understand the importance of effective 'formal' and 'informal' coaching
  • Discover methods of improving the legal defensibility of performance feedback
  • Understand the importance of goal setting and confidence in employee development
  • Practice coaching techniques and get feedback from co-participants and the facilitator

Better Business Writing: The Right Approach

  • Examine successful writing techniques: letters, memos, email
  • Identify writing considerations: audience, purpose, message
  • Master the principles of good grammar and punctuation
  • Explore word choice and its impact
  • Write with a direct and indirect approach in business correspondence
  • Receive a pre-assessment of your individual writing style

The program instructors provide an interactive learning experience using group discussion, case studies, self-assessment activities, structured exercises, and skills practice to deliver module content.

After each module in the Supervisory Management Skills Program, participants will receive a certificate of completion. For those individuals who complete all three modules of the program, a Certificate of Achievement in Supervisory Management Skills will be awarded.

Continuing Education Contact Hours: 35


Heather Peters

Heather Peters is a Senior Consultant and the NL Practice Lead for Leadership, HR and Career Solutions at Knightsbridge Robertson Surrette. An insightful leadership coach, solutions-driven human resources consultant and energetic and engaging facilitator, Heather has helped hundreds of leaders and professionals engage teams and organizations in Canada and beyond.

 As a Senior Consultant and Coach, Heather can easily switch hats to deliver distinctive employee, team, leadership, career and HR solutions. She attributes this ability to over 20 years in leadership, entrepreneurial and strategic HR roles in the insurance, IT, human resources, healthcare and financial industries. Heather's hands-on business and organizational experience helps her connect with her clients and create long standing relationships based on trust and exceptional service.  Heather works mainly in the areas of Performance Management, Organizational Development, Compensation, and Policy, Leadership and Team Development, Succession Planning, Change Management and Career Transition.

Heather is passionate about learning and has completed her Master of Employment Relations (MER) from Memorial University, a Bachelor of Commerce (B. Comm.) from the University of Ottawa, is a Certified Coach (ACC) with the International Coach Federation (ICF), and is an Advanced Certified HR Professional with IPMA (IPMA-ACP). This commitment to life-long learning, coupled with ‘in the trenches’ experience, allows her to translate academic theory into relevant, impact driven solutions for her clients and also her students as a part-time instructor with the Faculty of Business at Memorial University.



Kara Arnold

Kara Arnold, PhD is Professor of Organizational Behaviour and Human Resource Management at Memorial University’s Faculty of Business Administration. During her tenure at the Faculty of Business she has served as Associate Dean of Research, Director of the PhD and MSc Programs, and Area Group Coordinator. Kara’s research focuses on leadership, diversity and employee well-being, and she integrates this in her work with clients in the areas of leadership, interpersonal skills and team building, helping them through organizational issues and challenges.

Lynn Morrissey

Lynn Morrissey has over 25 years' experience as a facilitator, consultant, and educator.  She has taught academic courses in communications, organizational behaviour, and human resources, at the Faculty of Business Administration, Memorial University. She has received many awards for her contributions including the Dean’s Teaching Award, the Dean’s Service Award, the Dean’s Citizenship Award, the President’s Award for Distinguished Teaching and most recently the Queen`s Diamond Jubilee Medal (2012).

Lynn has a long-standing relationship with Gardiner Centre, instructing professional development seminars that focus on various fields of workplace communications and facilitation skills. Lynn's industry experience includes writing training and development strategies, developing training plans, leading performance development processes, conducting communications reviews, facilitating strategy sessions, and executive coaching.

In her 'spare time' Lynn is also Faculty Advisor for Enactus (formerly SIFE) Memorial, an international student organization focusing on enhancing entrepreneurial skills and community development.  Under Lynn's mentorship, the Enactus Memorial team has consistently achieved top awards and accolades at both the national and international levels. In 2007 Lynn was awarded the John Dobson Faculty Advisor of the Year in Canada for her work with her Enactus team.


Travor Brown

Travor Brown is Associate Dean (Research), Director, Master of Science (M.Sc.) & PhD Programs, and a Professor of Labour Relations and Human Resource Management, with the Faculty of Business Administration, Memorial University. He has taught at Memorial University, the University of Toronto and University of Ulster.  Since joining Memorial University, he has been Director of the Master of Employment Relations program and has won both teaching and research awards. 

An accomplished academic, Travor has authored over 25 peer-reviewed journal articles, a textbook and over 70 conference presentations.  He has also been the sole investigator on two national, Social Sciences and Humanities Research Council of Canada (SSHRC) grants. Much of his research examines issues concerning goal setting and training effectiveness, with special focus on management and leadership development. 

Travor’s academic background is coupled with extensive industry experience.  He worked in the telecommunications and manufacturing sectors prior to completing his PhD at the University of Toronto and remains active in the practitioner community.  Given this background, Travor is well known for his ability to engage both practitioner and academic audiences and to show the ‘real world’ implications of his research.

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Gardiner Centre

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000