Professional Development Information

Supervisory Management Skills Program: Communications and Team Development *ONLINE*

Scheduled Date(s)

February 7, 2022 - February 11, 2022

Delivered virtually February 7-11, 2022, from 8:30 am - 4:00 pm NST.

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$2195 + HST

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Supervisory Management Skills Program: Communications and Team Development
Learn how communicating with different personalities, performance coaching and team building techniques will help you lead your team to higher productivity.
Supervisory Management Training

***This module is accredited by IABC***

Learn how communicating with different personalities, performance coaching and team building techniques will help you lead your team to higher productivity.

As a supervisor, you strive to cultivate a work environment that acknowledges the importance of performance coaching, communications and team building. Knowing how to communicate with employees, while respecting the diversity of the individuals in your team, is key to building a successful and effective team. This module will help you to understand your varied roles as leader, team builder and communicator, and equip you with tools and techniques to develop a productive and motivated team.

The Communications and Team Development module is built around five core topic areas of study:

  • Building and Enhancing Workplace Relationships helps participants gain insight into their behavioural style, natural tendencies, and communication preferences, to elevate self-awareness and understand how they and their team can perform at their best. This session uses the DISC Assessment; the most widely used behavioural profiling tool of its kind.
    •  DISC Assessment

    • Practice validation exercises to determine 'best fit' type

    • Understand how personality plays a role in information interpretation, decision-making, team development and effective communication

    • Use meetings effectively

  • Building Effective Teams teaches participants how teams are defined and how to tailor their supervisory approach to foster more effective teams.  Participants also learn essential behaviours for building cohesive teams and techniques to deal with dysfunctional teams. 
    • Diagnose your team's stage of development and learn how to tailor your approach

    • Identify the challenges for team development and learn strategies for managing these challenges

    • Recognize team member behaviours that impede cohesiveness

    • Learn assertive techniques to deal with signs of team dysfunction

      Identify factors you should be focusing on to increase effectiveness

    • Understand essential leader behaviours that foster 'hot teams'

  • Essential Communication Skills for Managers and Supervisors focuses on the essentials of verbal and non-verbal communications at all levels in the workplace.  Participants will also learn meeting planning and management tools, meeting manners and protocols, and the roles of chairpersons versus participants.
    •  Explore the challenges of different communication mediums

    • Identify the elements of organizational communications at all levels

    • Refine your direct communication and active listening skills while discovering the power, influence and impact of non-verbal communication

    • Learn meeting do's and don'ts and how to plan and prepare meetings - before during and after

    • Identify the roles of the chairperson and participants and establish meeting manners and protocol

    • Keep your meeting agenda on track: staying on time and focused and ensuring the meeting produces actionable items

  • Performance Coaching guides the participant through a step-by-step approach to employee coaching.  Participants will learn the importance of formal versus informal coaching along with the essentials of performance feedback.
    • Build relationships by learning to give and receive effective feedback

    • Practice a step-by-step approach to employee coaching

    • Understand the importance of effective 'formal' and 'informal' coaching

    • Discover methods of improving the legal defensibility of performance feedback

    • Understand the importance of goal setting and confidence in employee development

    • Practice coaching techniques and get feedback from co-participants and the facilitator

  • Managing Difficult Conversations will help participants successfully prepare for and manage difficult conversations in a way that produces positive outcomes for all parties involved.
    • Practice techniques to prepare for a difficult conversation

    • Assess and apply the 7-step process for successfully engaging in a courageous conversation

    • Discuss the importance of communication and coaching tools

    • Realize the impact of assertive messaging and language

    • Study the role of emotions and how to manage them during a difficult conversation

    • Explore why some conversations are more difficult than others

The program instructors provide an interactive learning experience using group discussion, case studies, self-assessment activities, structured exercises, and skills practice to deliver module content.

After each module in the Supervisory Management Skills Program, participants will receive a certificate of completion. For those individuals who complete all three modules of the program, a Certificate of Achievement in Supervisory Management Skills will be awarded.

Please note, this course has been modified for an online virtual classroom and will be delivered over 5 days. Each day will include virtual instruction from 8:30 am - 4:00 pm.

Continuing Education Contact Hours: 35


IABC Logos

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.  

When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package. 

To learn more about this global standard certification, visit: To inquire about sitting for a certification exam, contact the local IABC NL chapter at, or visit:


 Past Participants Said:

- "This program has helped me to better understand my role and the implications my decisions have on employees and the organization as a whole." 

- "Great instructors, great environment, great content. I would recommend this program to anyone who wants to become more effective in the workplace." 




Financial Assistance Available

Canada NL Job Grant

The Canada – Newfoundland and Labrador Job Grant Program provides financial assistance to private and non-profit employers to offset the cost of providing training to new or current employees. Employers can access to up to $15,000 in government support for employee training per trainee! More information on the funding application can be found here.


Heather Peters

Heather Peters is a Senior Consultant and the NL Practice Lead for Leadership, HR and Career Solutions at Knightsbridge Robertson Surrette. An insightful leadership coach, solutions-driven human resources consultant and energetic and engaging facilitator, Heather has helped hundreds of leaders and professionals engage teams and organizations in Canada and beyond.

 As a Senior Consultant and Coach, Heather can easily switch hats to deliver distinctive employee, team, leadership, career and HR solutions. She attributes this ability to over 20 years in leadership, entrepreneurial and strategic HR roles in the insurance, IT, human resources, healthcare and financial industries. Heather's hands-on business and organizational experience helps her connect with her clients and create long standing relationships based on trust and exceptional service.  Heather works mainly in the areas of Performance Management, Organizational Development, Compensation, and Policy, Leadership and Team Development, Succession Planning, Change Management and Career Transition.

Heather is passionate about learning and has completed her Master of Employment Relations (MER) from Memorial University, a Bachelor of Commerce (B. Comm.) from the University of Ottawa, is a Certified Coach (ACC) with the International Coach Federation (ICF), and is an Advanced Certified HR Professional with IPMA (IPMA-ACP). This commitment to life-long learning, coupled with ‘in the trenches’ experience, allows her to translate academic theory into relevant, impact driven solutions for her clients and also her students as a part-time instructor with the Faculty of Business at Memorial University.



John Fiset

John Fiset is an Assistant Professor at the Faculty of Business Administration, Memorial University. He holds a Bachelor of Commerce honours degree from Mount Allison University. He also holds a Master of Science (MSc) and Doctor of Philosophy (PhD) in Administration from the John Molson School of Business, Concordia University.

John’s research focuses on leadership, team dynamics, and workplace bullying. His research has been published in a number of top academic journals and informs his teaching at both the undergraduate and graduate level. He currently sits on the executive board of the Atlantic Schools of Business Conference and the Newfoundland and Labrador chapter of the Canadian Parks and Wilderness Society.

Lynn Best

Lynn Best is a skilled, experienced facilitator who is passionate about supporting the achievement of organizational goals and employee development. Lynn holds a Master’s Degree in Adult Education, two undergraduate degrees in Arts and Post-Secondary Education, and a Post-Graduate Certificate in Executive Coaching. Lynn also holds a number of certifications including Myers Briggs Personality Indicator, True Colors™, and Coaching Out of the Box™. Lynn’s talent is creating trusting, collaborative partnerships and learning environments directed at achieving results while infusing humour, challenge, and accountability.

She is currently the President of CreAction Consulting, facilitating workplace learning and employee development. Lynn has worked in a wide variety of industries supporting organizations and employees achieve their goals.

Lynn Morrissey

Lynn Morrissey has over 25 years' experience as a facilitator, consultant, and educator.  She has taught academic courses in communications, organizational behaviour, and human resources, at the Faculty of Business Administration, Memorial University. She has received many awards for her contributions including the Dean’s Teaching Award, the Dean’s Service Award, the Dean’s Citizenship Award, the President’s Award for Distinguished Teaching and most recently the Queen`s Diamond Jubilee Medal (2012).

Lynn has a long-standing relationship with Gardiner Centre, instructing professional development seminars that focus on various fields of workplace communications and facilitation skills. Lynn's industry experience includes writing training and development strategies, developing training plans, leading performance development processes, conducting communications reviews, facilitating strategy sessions, and executive coaching.

In her 'spare time' Lynn is also Faculty Advisor for Enactus (formerly SIFE) Memorial, an international student organization focusing on enhancing entrepreneurial skills and community development.  Under Lynn's mentorship, the Enactus Memorial team has consistently achieved top awards and accolades at both the national and international levels. In 2007 Lynn was awarded the John Dobson Faculty Advisor of the Year in Canada for her work with her Enactus team.


Travor Brown

Dr. Travor C. Brown is a Professor of Labour Relations and Human Resources with Memorial University and former President of ASAC (the Administrative Sciences Association of Canada).  He has taught at Memorial University, the University of Toronto and the University of Ulster.  Since joining Memorial University, he has also served as the Associate Dean (Research) and the Director of the Master of Employment Relations, MSc (Management) and PhD (Management) programs.  Dr. Brown has also been appointed to the provincial roster of arbitrators.

Dr. Brown has authored over 30 peer-reviewed journal articles, a textbook and over 70 conference presentations.  He has also been the sole investigator on two national Social Sciences and Humanities Research Council of Canada (SSHRC) grants.  Much of his research examines issues concerning goal setting and training effectiveness, with special focus on managment and leadership development.

Dr. Brown's academic background is coupled with extensive industry experience.  He worked in the telecommunications and manufacturing sectors prior to completing his PhD at the University of Toronto and remains active in the practitioner community.  Given this background, Dr. Brown is well known for this ability to engage both practitioner and academic audiences and to show the 'real world' implications of his research.

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Gardiner Centre

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000