Supervisory Management Skills Program: Communications and Team Development *IN PERSON*

$2995 + HST

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November 25, 2024 - November 29, 2024

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Learn how communicating with different personalities, performance coaching and team building techniques will help you lead your team to higher productivity.

As a supervisor, you strive to cultivate a work environment that acknowledges the importance of performance coaching, communications and team building. Knowing how to communicate with employees, while respecting the diversity of the individuals in your team, is key to building a successful and effective team. This module will help you to understand your varied roles as leader, team builder and communicator, and equip you with tools and techniques to develop a productive and motivated team.

This is a module in the Supervisory Management Skills Program

Module Content

Building and Enhancing Workplace Relationships 
Develop a process to communicate more effectively to drive understanding, alignment, and outcomes with individuals and teams by gaining a better understanding of your behaviour style, and recognizing and adapting to the style of others.

  • Validate your natural and adapted styles and learn how it contributes to yours and others' success
  • Understand why some interactions, activities, events or people leave you feeling stressed or drained, while others leave you engaged
  • Determine how to adapt your approach to better connect with others to achieve improved productivity and overall outcomes
  • Appreciate others' differences and understand how these differences can help you, your team and your organization meet your goals
  • Become a more effective communicator who can better understand and diffuse conflict, facilitate change, and create individual and team 'buy-in'

Strategies for Building a High-Performing Team
Lead your team to improved levels of performance excellence.

  • Understand the benefits and drawbacks of working in a team
  • Examine the four enabling conditions to effective teams
  • Identify the main skills required from team members to operate effectively within teams
  • Highlight the critical nature of diversity (both surface and deep-level diversity) within teams
  • Recognize the importance of psychological safety within teams
  • Identify the barriers to effective teamwork
  • Understand the challenges associated with group-level decisions
  • Highlight the complexity that can occur when teams are required to work with other teams

Critical Communication Skills for Supervisors
Gain techniques to enhance their communication abilities and build strong, productive interactions with their teams.

  • Review the foundational principles that underpin effective communication in a supervisory role
  • Reflect on the role of clarity in effective communication
  • Identify three critical communication skills required for effective supervision
  • Apply techniques for using each of the three critical communication skills in the workplace
  • Explore the significance of culture and gain insights in cross-cultural communication

Performance Coaching
Learn the process for effective performance management and development of your employees.

  • Assess the concept of coaching and its impact on employee performance
  • Discuss the importance of goal setting and building confidence in employee development
  • Practice improving employee feedback skills
  • Review the 'do's and donts' of performance feedback
  • Assess the importance of effective formal and informal coaching
  • Apply a step-by-step approach to employee coaching

Managing Difficult Conversations
Successfully prepare for and manage difficult conversations in a way that produces positive outcomes for all parties involved. 

  • Explore why some conversations are more difficult than others
  • Review and apply the three-phase conversations model
  • Practice techniques to prepare for a difficult conversation
  • Assess and apply the seven-step process for successfully engaging in a courageous conversation
  • Discuss the importance of communication and coaching tools such as inquiry, listening, paraphrasing, reframing, and acknowledging
  • Realize the impact of assertive messaging and language
  • Study the role of emotions and how to manage them during a difficult conversation
  • Consider methods for building a culture of accountability
  • Use the difficult conversation for follow-up development

Continuing Education Contact Hours: 35


IABC Logos

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.  

When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package. 

To learn more about this global standard certification, visit: To inquire about sitting for a certification exam, contact the local IABC NL chapter at, or visit: 

Graduate Testimonials

"This program has helped me to better understand my role and the implications my decisions have on employees and the organization as a whole." 

"Great instructors, great environment, great content. I would recommend this program to anyone who wants to become more effective in the workplace." 


Alyson Byrne

Dr. Alyson Byrne is an assistant professor in organizational behaviour and human resource management at the Faculty of Business Administration at Memorial University. She received her PhD in organizational behaviour from Queen’s University in 2013. Prior to arriving at Memorial, Dr. Byrne also worked at the University of Manitoba and completed a post-doctoral fellowship in leadership at the Ivey Business School at Western University.

 Dr. Byrne’s research interests lie primarily in leadership, status, gender and relational outcomes. She has been published in journals such as The Leadership Quarterly and the Journal of Business Ethics and has presented her research at numerous international conferences. She has also been the keynote speaker for a number of public events concerning her research on leadership and gender.

Heather Peters

Heather Peters is a Senior Consultant and the NL Practice Lead for Leadership, HR and Career Solutions at Knightsbridge Robertson Surrette. An insightful leadership coach, solutions-driven human resources consultant and energetic and engaging facilitator, Heather has helped hundreds of leaders and professionals engage teams and organizations in Canada and beyond.

 As a Senior Consultant and Coach, Heather can easily switch hats to deliver distinctive employee, team, leadership, career and HR solutions. She attributes this ability to over 20 years in leadership, entrepreneurial and strategic HR roles in the insurance, IT, human resources, healthcare and financial industries. Heather's hands-on business and organizational experience helps her connect with her clients and create long standing relationships based on trust and exceptional service.  Heather works mainly in the areas of Performance Management, Organizational Development, Compensation, and Policy, Leadership and Team Development, Succession Planning, Change Management and Career Transition.

Heather is passionate about learning and has completed her Master of Employment Relations (MER) from Memorial University, a Bachelor of Commerce (B. Comm.) from the University of Ottawa, is a Certified Coach (ACC) with the International Coach Federation (ICF), and is an Advanced Certified HR Professional with IPMA (IPMA-ACP). This commitment to life-long learning, coupled with 'in the trenches' experience, allows her to translate academic theory into relevant, impact driven solutions for her clients and also her students as a part-time instructor with the Faculty of Business at Memorial University.

Jennifer Kelly

Jennifer has been a facilitator with Gardiner Centre for seven years and teaches courses in cross-cultural communication, cultural safety, workplace communications, presentation skills and more. Jennifer has worked as a curriculum developer with many of Gardiner Centre's clients, including the Government of Nunavut.

Jennifer is committed to creating a safe and inclusive learning space and thrives on mutual learning and sharing in the classroom.

Jennifer has completed training in Trauma Informed Practice (Justice Institute of British Columbia) and Working Effectively With Indigenous Peoples (Indigenous Corporate Training Inc.). Jennifer has also worked extensively with Diversity, Equity, and Inclusion (DEI) subject matter experts to develop courses in critical DEI areas.

Jennifer holds a Master of Arts degree in Applied Communication, a Bachelor of Post-Secondary Education degree (Adult Education), and a certificate in Curriculum Development and Instructional Design (Mount Royal University).

Lynn Ansara

Lynn Ansara (Best) is a skilled, experienced facilitator who is passionate about supporting the achievement of organizational goals and employee development. Lynn holds a Master's Degree in Adult Education, two undergraduate degrees in Arts and Post-Secondary Education, and a Post-Graduate Certificate in Executive Coaching. Lynn also holds a number of certifications including Legacy Leadership(TM),  Emotional Intelligence, Myers Briggs Personality Indicator, True Colors(TM), and Coaching Out of the Box(TM). Lynn uses a coach approach to teaching and learning. She creates trusting, collaborative partnerships and learning environments directed at achieving results while infusing humour, challenge, and accountability.

Lynn is the President of CreAction Consulting, facilitating workplace learning and employee development. She has worked with a wide-variety of public, private and not-for-profit industries supporting organizations and employees in achieving their goals.

Travor Brown

Dr. Travor C. Brown is the Dean of the Faculty of Business Administration at Memorial Univeristy.  He is a Professor of Labour Relations and Human Resources and former President of ASAC (the Administrative Sciences Association of Canada).  He has taught at Memorial University, the University of Toronto and the University of Ulster.  Since joining Memorial University, he has also served as the Associate Dean (Research) and the Director of the Master of Employment Relations, MSc (Management) and PhD (Management) programs.  Dr. Brown has been appointed to the provincial roster of arbitrators.

Dr. Brown has authored over 30 peer-reviewed journal articles, a textbook and over 70 conference presentations.  He has also been the sole investigator on two national Social Sciences and Humanities Research Council of Canada (SSHRC) grants.  Much of his research examines issues concerning goal setting and training effectiveness, with special focus on managment and leadership development.

Dr. Brown's academic background is coupled with extensive industry experience.  He worked in the telecommunications and manufacturing sectors prior to completing his PhD at the University of Toronto and remains active in the practitioner community.  Given this background, Dr. Brown is well known for this ability to engage both practitioner and academic audiences and to show the 'real world' implications of his research.



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