Training and user support

Web Content Services offers workshops and training in a number of areas to help build and maintain websites that are on brand and in line with the latest trends and web best practices. We work with units to determine target audiences, key messages and user-centric navigation.

Web content management system training and support

Websites on are currently managed using Site Builder, Memorial’s do-it-youself in-house web content management system (CMS), developed by Marketing and Communications and Information Technology Services. If you are responsible for updating content on a Memorial website, please attend a training session to learn how to use Site Builder. Training is required to access and manage a Memorial website. Please contact us to reserve your seat in the next group training session. Units interested in training and/or retraining of Site Builder as it relates to their specific websites are encouraged to schedule a group session.

If you're currently managing a Memorial website and need some additional support, please visit the Site Builder User Guide or stop by a drop-in clinic.

Writing for the web

The web writing workshop explores what motivates people to read online, identifies challenges writers face in maintaining reader interest in a digital environment and recommends tactics to improve visibility and quality of content on websites. Here are some web writing tips to help you get started. If you’re interested in attend a web writing workshop, please contact the web editor.

Content planning and development 

How often someone visits (and returns to) your website is directly influenced by site structure, searchability, design and content. If you’re building a new website or considering updating one, contact us to schedule a content clustering session or to access tools and resources that will help you review, plan, build and maintain web content.


Marketing & Communications

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000