Supervisory Management Skills Program: Functional Responsibilities of the Supervisor

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SMSP Functional Responsibilities of the Supervisor

Manage diversity in the workplace, problem-solve more effectively and increase your leadership efficiency.

Supervisors advocate the goals of the organization while managing competing priorities and diverse staff. This module addresses the challenges facing supervisors and builds skills in problem-solving, organizational efficiency and leading a multigenerational workforce.

This is a module in the Supervisory Management Skills Program.

Module Content

The Role of the Supervisor 
Master the skills, knowledge and competencies needed to thrive in a supervisory or management role. 

  • Better understand the Role of the Supervisor
  • Appreciate the Role's Realities
  • Understand change and how it affects your role
  • Be challenged to examine what you do
  • Enhance your personal plan to become a more effective Supervisor

Ethics & Values 
Learn how to manage issues related to governance and ethics in your organization by understanding topics including conflicts of interest, codes of conduct, and regulatory compliance.

  • Understand the implications of ethics and values for all stakeholders
  • Learn your role in the management of ethics and values
  • Learn to understand and manage conflicts of interest
  • Learn the role of codes of conduct within an organization
  • Ethical frameworks for decision making
  • How to establish a code of conduct for an organization and create a culture of ethical integrity

Leading an Age-Diverse Workforce 
Learn how to work with the differences in attitudes and behaviours, and develop them into organizational strengths.

  • The attitudes, values and expectations of the different generations
  • What motivates each generation
  • How various leadership styles work to motivate and engage
  • How to create an environment that is accepting and respectful of generational differences
  • Building on the strengths that different perspectives bring to your organization
  • The critical steps in leading a multigenerational organization to success

Managing Projects and Events 
Develop skills in building, managing and executing successful events and projects of varying sizes. 

  • Define the criteria for a successful event or project, as well as common challenges to success
  • Apply skills to think like an event or project manager
  • Assess the nature of an event or project and its environment.
  • Develop project plans and event scenarios that can be managed and executed
  • Manage stakeholder expectations
  • Review the process for event or project initiation and closure

Time Management & Workload Balance 
Learn how to ease your workload by organizing and executing your priorities while managing other influences that impact your time and ability to get things done.

  • Develop an understanding of the difference between efficient time management and effective time management.
  • Develop strategies to effectively organize work priorities.
  • Develop goals to make the most of your time.
  • Create the template for a Time Audit to identify inefficiencies and ineffectiveness in your day.
  • Improve personal efficiency.
  • Develop an understanding of the human biological factors that aid or hinder your effective and efficient use of time.

Continuing Education Contact Hours: 35


IABC Logos

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.  

When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package. 

To learn more about this global standard certification, visit: To inquire about sitting for a certification exam, contact the local IABC NL chapter at, or visit:

Graduate Testimonials

"SMSP (Supervisory Management Skills Program) has been a pivotal program for the professional development of our Team Leaders at Superior Glove. One of our main priorities is to provide our incredible team the proper resources to become successful in their position (and beyond), and the 3 week course that SMSP offers through Memorial University of NL (MUN) has allowed us to do that for over 3 years now." 

- Carleigh Roughley, Marketing & Community Engagement Specialist, Superior Glove | 2022 Graduate

"I learned today to really lay out in front of me, my duties and prioritize them accordingly. To take time out of my day to work on important things without interruptions. And also to learn how to delegate the less important things to others (not necessarily less important)."

"This training opened my mind to different points of views and values. It gives you tools to accept and change what you can control."

"Great program! It gave me tools to be a better manager at work and tools that I can use at home."

"Very interesting and enjoyable learning!" 




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