Supervisory Management Skills Program: Functional Responsibilities of the Supervisor *IN PERSON*

$2995 +HST


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April 15, 2024 - April 19, 2024


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SMSP Functional Responsibilities of the Supervisor

Manage diversity in the workplace, problem-solve more effectively and increase your leadership efficiency.

Supervisors advocate the goals of the organization while managing competing priorities and diverse staff. This module addresses the challenges facing supervisors and builds skills in problem-solving, organizational efficiency and leading a multigenerational workforce.

This is a module in the Supervisory Management Skills Program.

Module Content

The Role of the Supervisor 
Master the skills, knowledge and competencies needed to thrive in a supervisory or management role. 

  • Better understand the Role of the Supervisor
  • Appreciate the Role's Realities
  • Understand change and how it affects your role
  • Be challenged to examine what you do
  • Enhance your personal plan to become a more effective Supervisor

The Critical Thinking Approach for Better Problem Solving
Develop critical thinking skills to make better decisions and rationally apply information to get the best possible results.

  • Understand the benefits and pitfalls to making decisions, both individually and in teams
  • Recognize the decision-making shortcuts and errors that plague poor decisions
  • Evaluate information using critical thinking skills
  • The types of information to gather and key questions to ask in problem solving
  • Evaluate potential solutions against criteria to understand the consequences and trade-offs of each choice
  • How to identify the tasks and resources necessary to implement solutions
  • Learn how to implement decisions so that they are perceived as fair

Leading an Age-Diverse Workforce 
Learn how to work with the differences in attitudes and behaviours, and develop them into organizational strengths.

  • The attitudes, values and expectations of the different generations
  • What motivates each generation
  • How various leadership styles work to motivate and engage
  • How to create an environment that is accepting and respectful of generational differences
  • Building on the strengths that different perspectives bring to your organization
  • The critical steps in leading a multigenerational organization to success

Managing Projects and Events 
Develop skills in building, managing and executing successful events and projects of varying sizes. 

  • Define the criteria for a successful event or project, as well as common challenges to success
  • Apply skills to think like an event or project manager
  • Assess the nature of an event or project and its environment.
  • Develop project plans and event scenarios that can be managed and executed
  • Manage stakeholder expectations
  • Review the process for event or project initiation and closure

Ethics & Values
Learn how to develop a process to manage conflicts of interests, codes of conduct and regulatory compliance issues and gain a better understanding of how ethics and values must interact with existing business processes.

  • Identify internal processes to help you manage issues of ethics, compliance and codes of conduct
  • Develop an Ethical Management Process in your organization
  • Learn how to integrate ethics into the management practices of your organization
  • Establish a culture of good business ethics and values
  • Foster trust among your organization's stakeholders

Continuing Education Contact Hours: 35

Accreditations

IABC Logos

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.  

When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package. 

To learn more about this global standard certification, visit: gcccouncil.org. To inquire about sitting for a certification exam, contact the local IABC NL chapter at iabcnl@gmail.com, or visit: iabcnl.com

Graduate Testimonials

"I learned today to really lay out in front of me, my duties and prioritize them accordingly. To take time out of my day to work on important things without interruptions. And also to learn how to delegate the less important things to others (not necessarily less important)."

"This training opened my mind to different points of views and values. It gives you tools to accept and change what you can control."

"Great program! It gave me tools to be a better manager at work and tools that I can use at home."

"Very interesting and enjoyable learning!" 


Details

 


Instructor(s)

Alyson Byrne

Dr. Alyson Byrne is an assistant professor in organizational behaviour and human resource management at the Faculty of Business Administration at Memorial University. She received her PhD in organizational behaviour from Queen’s University in 2013. Prior to arriving at Memorial, Dr. Byrne also worked at the University of Manitoba and completed a post-doctoral fellowship in leadership at the Ivey Business School at Western University.

 Dr. Byrne’s research interests lie primarily in leadership, status, gender and relational outcomes. She has been published in journals such as The Leadership Quarterly and the Journal of Business Ethics and has presented her research at numerous international conferences. She has also been the keynote speaker for a number of public events concerning her research on leadership and gender.


Heather Peters

Heather Peters is a Senior Consultant and the NL Practice Lead for Leadership, HR and Career Solutions at Knightsbridge Robertson Surrette. An insightful leadership coach, solutions-driven human resources consultant and energetic and engaging facilitator, Heather has helped hundreds of leaders and professionals engage teams and organizations in Canada and beyond.

 As a Senior Consultant and Coach, Heather can easily switch hats to deliver distinctive employee, team, leadership, career and HR solutions. She attributes this ability to over 20 years in leadership, entrepreneurial and strategic HR roles in the insurance, IT, human resources, healthcare and financial industries. Heather's hands-on business and organizational experience helps her connect with her clients and create long standing relationships based on trust and exceptional service.  Heather works mainly in the areas of Performance Management, Organizational Development, Compensation, and Policy, Leadership and Team Development, Succession Planning, Change Management and Career Transition.

Heather is passionate about learning and has completed her Master of Employment Relations (MER) from Memorial University, a Bachelor of Commerce (B. Comm.) from the University of Ottawa, is a Certified Coach (ACC) with the International Coach Federation (ICF), and is an Advanced Certified HR Professional with IPMA (IPMA-ACP). This commitment to life-long learning, coupled with 'in the trenches' experience, allows her to translate academic theory into relevant, impact driven solutions for her clients and also her students as a part-time instructor with the Faculty of Business at Memorial University.


Jordan Wright

Jordan Wright has experience working with private, public and not-for-profit organizations, both locally and nationally. Jordan is currently Lead 2025 Canada Games at Memorial University and was previously Director - Operations, Conference Services and Events with Memorial University and was responsible for the Operations of Memorial's Emera Innovation Exchange at Signal Hill Campus along with its Graduate Student Accommodations and Conference and Events services for both the Signal Hill and St. John's Campuses. Immediately prior to this, Jordan managed the Office of the Associate Vice-President (Facilities) at Memorial University, where he worked on the University's overall infrastructure planning, which included capital renewal and new construction projects.

Jordan has also worked with the University's Office of Public Engagement, Gardiner Centre as well as the Government of Newfoundland and Labrador's Department of Advanced Education, Skills and Labour. These positions allowed him to work on a number of marketing and communications, event production, human resource development, consulting, economic and business development projects. Jordan has also been involved with the national Shad program since 2006 providing guidance on business plan development, project management and leadership fundamentals.

Jordan holds a Masters of Business Administration and Bachelor of Arts (French & Economics) from Memorial University, as well as a Masters Certificate in Project Management and Masters Certificate in Leadership from York University Schulich Executive Education Centre and Project Management Institute's (PMI) Project Management Professional (PMP) designation. Jordan previously held volunteer roles with the East Coast Trail Association and Horizon TNL, is a past-president of PMI NL Chapter and is a former National Vice-President of Canadian Parents for French.


Lynn Morrissey

Lynn Morrissey has over 25 years' of experience as a facilitator, consultant, and educator.  She has taught academic courses in communications, organizational behaviour, and human resources at the Faculty of Business Administration, Memorial University, in St. John's, NL.  She has received many awards for her contributions including the Dean's Teaching Award, the Dean's Service Award, the Dean's Citizenship Award, the President's Award for Distinguished Teaching, and the Queen's Diamond Jubilee Medal.

Lynn has a long-standing relationship with Gardiner Centre, instructing professional development seminars that focus on various fields of workplace culture and communications, and facilitation skills. Lynn consults in organizational effectiveness and human resource management and works regularly with organizations on a variety of strategic initiatives. Her experience includes leading performance review processes, writing harassment prevention strategies, conducting workplace culture reviews, facilitating strategy sessions, and executive coaching.


Tom Cooper

Dr. Tom Cooper is a Professor of Strategic Management at the Faculty of Business Administration at Memorial University. 

Prior to taking his position at Memorial University, Dr. Cooper was a senior manager in PwC's Performance Improvement Consulting practice in London, UK. He is an active facilitator with the Gardiner Centre at Memorial, a business consultant, company founder, board member, and is a Certified Management Consultant.



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