Professional Development Information

Supervisory Management Skills Program: Functional Responsibilities of the Supervisor

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Supervisory Management Skills Program: Functional Responsibilities of the Supervisor
Improve your organizational effectiveness by further developing your skills in managing priorities, problem solving and working with multiple generations.
Supervisory Management Skills Program, Manager Training, Training for Supervisors

Improve your organizational effectiveness by further developing your skills in managing priorities, problem solving and working with multiple generations.

Supervisors must position themselves as leaders, advocating the goals of the organization while managing staff. On a daily basis you face multiple challenges: managing competing priorities for you and your staff, problem solving and decision making, leading a multigenerational workforce. This module provides essential skills and delivers practical tools that enable you to fulfill your responsibilities and lead with confidence.

The Functional Responsibilities of the Supervisor module is built around five core topic areas:

  1. Role of the Supervisor enhances the participants’ knowledge of the specific role the supervisor plays in an organization and helps develop a personal plan for becoming a more effective supervisor.
  2. The Critical Thinking Approach for Better Problem Solving helps participants develop critical thinking skills to make better decisions and rationally apply information to get the best possible results.
  3. Working in a Multigenerational Environment explains the differences in major generational groups and their values.  Participants will learn how to work with differences in attitudes and behaviours, and develop them into organizational strengths.
  4. Ethics and Values teaches participants how to integrate ethics into everyday management practices.  Participants will learn how to tailor internal processes to help manage ethics, compliance and codes of conduct within the organization.
  5. Managing Your Workload teaches the participant how to ease workload by organizing and executing priorities while managing other influences that impact their time and ability to get things done.

Functional Responsibilities of the Supervisor is a module in the Supervisory Management Skills Program. The program includes three, five-day modules.

Participant Feedback:

- "This training opened my mind to different points of views and values. It gives you tools to accept and change what you can control."

- "Great program! It gave me tools to be a better manager at work and tools that I can use at home."

- "Very interesting and enjoyable learning!" 



For Individuals

  • Become a more effective supervisor
  • Become a more competent and confident decision maker
  • Increase potential for career advancement
  • Network with supervisors from a variety of organizations and industries

For Organizations

  • Build a skilled supervisory management team
  • Motivate teams to achieve higher productivity and performance
  • Foster trust among stakeholders and improve employee morale
  • Reduce staff turnover and absenteeism
  • Improve decision making processes

Who Should Attend

• New managers and supervisors who want to learn the essential skills of supervision and management
• Experienced managers and supervisors who want to hone their skills and develop a deeper understanding of the topic area
• High potential professionals who see supervision or management as the next step in their career development

The Supervisory Management Skills Program is designed to strengthen supervisory and management competencies and enhance personal performance, making it relevant for employees of small companies, large corporations, government and not-for-profit organizations. Program participants come from a broad range of industries, backgrounds and education levels. The diversity in the classroom adds significantly to the richness of the learning experience.


The Role of the Supervisor

  • Better understand the role of the supervisor
  • Appreciate the role's realities
  • Understand change and how it affects your role
  • Be challenged to examine what you do
  • Enhance your personal plan to become a more effective supervisor

The Critical Thinking Approach for Better Problem Solving

  • Understanding the components of critical thinking
  • When to utilize non-linear versus logical thinking
  • Evaluating information using critical thinking skills
  • The types of information to gather and key questions to ask in problem solving
  • Identifying the importance of defining a problem correctly using four different problem definition tools
  • Evaluating potential solutions against criteria, including cost/benefit analysis and group voting
  • How to identify the tasks and resources necessary to implement solutions

Working in a Multigenerational Environment

  • The attitudes, values and expectations of the different generations 
  • What motivates each generation
  • How various leadership styles work to motivate and engage
  • How to create an environment that is accepting and respectful of generational differences
  • Building on the strengths that different perspectives bring to your organization
  • The critical steps in leading a multigenerational organization to success

 The Management of Ethics and Values in Organizations

  • Identify internal processes to help you manage issues of ethics, compliance and codes of conduct
  • Develop an Ethical Management Process in your organization
  • Learn how to integrate ethics into the management practices of your organization
  • Establish a culture of good business ethics and values
  • Foster trust among your organization's stakeholders

 Managing Your Workload

  • Develop an understanding of the difference between efficient time management and effective time management.
  • Develop strategies to effectively organize work priorities.
  • Develop goals to make the most of your time.
  • Create the template for a Time Audit to identify inefficiencies and ineffectiveness in your day.
  • Improve personal efficiency.
  • Develop an understanding of the human biological factors that aid or hinder your effective and efficient use of time.

The program instructors provide an interactive learning experience using group discussion, case studies, self-assessment activities, structured exercises, and skills practice to deliver module content.

After each module in the Supervisory Management Skills Program, participants will receive a certificate of completion. For those individuals who complete all three modules of the program, a Certificate of Achievement in Supervisory Management Skills will be awarded.

Continuing Education Contact Hours: 35

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Gardiner Centre

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000