Supervisory Management Skills Program: Functional Responsibilities of the Supervisor *IN PERSON*
$3200 +HST
Next Offering
April 20, 2026 - April 24, 2026
Manage diversity in the workplace, manage projects more effectively, and increase your leadership efficiency.
Supervisors advocate the goals of the organization while managing competing priorities and diverse staff. This module addresses the challenges facing supervisors and builds skills in managing projects, organizational efficiency, and leading a multigenerational workforce.
This is a module in the Supervisory Management Skills Program.
Module Content
The Role of the Supervisor
Master the skills, knowledge and competencies needed to thrive in a supervisory or management role.
- Better understand the Role of the Supervisor
- Appreciate the Role’s Realities
- Understand change and how it affects your role
- Be challenged to examine what you do
- Enhance your personal plan to become a more effective Supervisor
Leading an Age-Diverse Workforce
Learn how to work with the differences in attitudes and behaviours, and develop them into organizational strengths.
- The attitudes, values and expectations of the different generations
- What motivates each generation
- How various leadership styles work to motivate and engage
- How to create an environment that is accepting and respectful of generational differences
- Building on the strengths that different perspectives bring to your organization
- The critical steps in leading a multigenerational organization to success
Ethics and Values
Learn how to manage issues related to governance and ethics in your organization by understanding topics including conflicts of interest, codes of conduct, and regulatory compliance.
- Understand the implications of ethics and values for all stakeholders
- Learn your role in the management of ethics and values
- Learn to understand and manage conflicts of interest
- Learn the role of codes of conduct within an organization
- Ethical frameworks for decision making
- How to establish a code of conduct for an organization and create a culture of ethical integrity
Managing Projects and Events
Develop skills in building, managing, and executing successful events and projects of varying sizes.
- Define the criteria for a successful event or project, as well as common challenges to success
- Apply skills to think like an event or project manager
- Assess the nature of an event or project and its environment.
- Develop project plans and event scenarios that can be managed and executed
- Manage stakeholder expectations
- Review the process for event or project initiation and closure
Time Management & Workload Balance
Learn how to ease your workload by organizing and executing your priorities while managing other influences that impact your time and ability to get things done.
- Develop an understanding of the difference between efficient time management and effective time management.
- Develop strategies to effectively organize work priorities.
- Develop goals to make the most of your time.
- Create the template for a Time Audit to identify inefficiencies and ineffectiveness in your day.
- Improve personal efficiency.
- Develop an understanding of the human biological factors that aid or hinder your effective and efficient use of time.
Course Duration: 5 days | Continuing Education Contact Hours: 35
Course Endorsements & Partnerships
This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.
When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package.
To learn more about this global standard certification, visit: gcccouncil.org. To inquire about sitting for a certification exam, contact the local IABC NL chapter at iabcnl@gmail.com, or visit: iabcnl.com.
Graduate Testimonials
"I learned today to really lay out in front of me, my duties and prioritize them accordingly. To take time out of my day to work on important things without interruptions. And also to learn how to delegate the less important things to others (not necessarily less important)."
"This training opened my mind to different points of views and values. It gives you tools to accept and change what you can control."
"Great program! It gave me tools to be a better manager at work and tools that I can use at home."
"Very interesting and enjoyable learning!"
Details
Instructor(s)
Darroch Crewe
Darroch Crewe is a Change Leadership and Learning Facilitator, Consultant and Executive Coach with over 20 years of experience helping individuals, teams and organizations navigate through a wide variety of change.
Darroch has completed the Graduate Certificate in Executive Coaching (CEC) and Masters in Leadership (MA) from Royal Roads. He also completed a Bachelor of Business Administration (BBA) from Memorial University.
Darroch grew up in Port aux Basques, Newfoundland & Labrador and moved to Torbay in 2021 after 20 years of living in Toronto. He has also had international assignments in The Philippines & Hong Kong.
To learn more about Darroch’s experience, visit his profile on LinkedIn.
Heather Peters
Heather Peters is a Senior Associate with KBRS and Principal with Impact Coaching and Consulting. An insightful leadership and team coach, solutions-driven human resources consultant and strategist, and energetic and engaging facilitator, Heather has helped hundreds of leaders and professionals engage teams and organizations in Canada and beyond.
As a seasoned Consultant and Coach, Heather can easily switch hats to deliver distinctive employee, team, leadership, career and HR solutions. She attributes this ability to over 20 years in leadership, entrepreneurial and strategic HR roles in the insurance, IT, human resources, healthcare and financial industries, coupled with over a decade consulting and coaching hundreds of clients in the public, private and non-profit sectors. Heather's hands-on business and organizational experience help her connect with her clients and create long standing relationships based on trust and exceptional service. Heather works mainly in the areas of Leadership and Team Effectiveness, Strategic HR, Performance Development, Organizational Development, Review and Design, Diversity, Equity, Inclusion and Belonging, Employee Engagement and Team Culture, Compensation and Policy, Leadership and Team Coaching and Development, Succession Planning, Change Leadership and Career Transition.
Heather is passionate about learning and has completed her Master of Employment Relations (MER) from Memorial University, a Bachelor of Commerce (B. Comm.) from the University of Ottawa, is a Professional Certified Coach (PCC) with the International Coach Federation (ICF), is an Advanced Certified HR Professional with IPMA (IPMA-ACP) and has completed a Certificate in Equity, Diversity & Inclusion from the University of British Columbia. This commitment to life-long learning, coupled with ‘in the trenches’ experience, allows her to translate academic theory into relevant, innovative and impact driven solutions for her clients and students.
Jordan Wright
Jordan Wright has experience working with private, public and not-for-profit organizations, both locally and nationally. Jordan is currently Lead 2025 Canada Games at Memorial University and was previously Director - Operations, Conference Services and Events with Memorial University and was responsible for the Operations of Memorial's Emera Innovation Exchange at Signal Hill Campus along with its Graduate Student Accommodations and Conference and Events services for both the Signal Hill and St. John's Campuses. Immediately prior to this, Jordan managed the Office of the Associate Vice-President (Facilities) at Memorial University, where he worked on the University's overall infrastructure planning, which included capital renewal and new construction projects.
Jordan has also worked with the University's Office of Public Engagement, Gardiner Centre as well as the Government of Newfoundland and Labrador's Department of Advanced Education, Skills and Labour. These positions allowed him to work on a number of marketing and communications, event production, human resource development, consulting, economic and business development projects. Jordan has also been involved with Shad Canada, leading Memorial’s program while providing guidance on business plan development, project management and leadership fundamentals.
Jordan holds a Masters of Business Administration and Bachelor of Arts (French & Economics) from Memorial University, as well as a Masters Certificate in Project Management and Masters Certificate in Leadership from York University Schulich Executive Education Centre. Jordan holds Project Management Institute's (PMI) Project Management Professional (PMP) designation as well as being a Prosci Certified Change Management Practitioner (CCMP). Jordan previously held volunteer roles with the East Coast Trail Association and Horizon TNL, is a past-president of PMI NL Chapter and is a former National Vice-President of Canadian Parents for French.
Lynn Morrissey
Lynn Morrissey has over 25 years' of experience as a facilitator, consultant, and educator. She has taught academic courses in communications, organizational behaviour, and human resources at the Faculty of Business Administration, Memorial University, in St. John’s, NL. She has received many awards for her contributions including the Dean’s Teaching Award, the Dean’s Service Award, the Dean’s Citizenship Award, the President’s Award for Distinguished Teaching, and the Queen's Diamond Jubilee Medal.
Lynn has a long-standing relationship with Gardiner Centre, instructing professional development seminars that focus on various fields of workplace culture and communications, and facilitation skills. Lynn consults in organizational effectiveness and human resource management and works regularly with organizations on a variety of strategic initiatives. Her experience includes leading performance review processes, writing harassment prevention strategies, conducting workplace culture reviews, facilitating strategy sessions, and executive coaching.
Tom Cooper
Dr. Tom Cooper is a Professor at the Faculty of Business Administration at Memorial University, where he lectures in the areas of strategy, risk management, management consulting and ethics/values at both an undergraduate and graduate level. His research is primarily focused on the interplay between strategy and risk management. Tom also has research interests in participatory approaches to research and doing business in remote areas.
Tom also acts as an advisor to a number of organizations in Canada and is a Certified Management Consultant. He has sat on the Board of the Institute of Chartered Accountants of Newfoundland and Labrador (ICANL) as an appointed public representative since 2008. He was a member of the Governance as well as the Strategic Planning Committee of ICANL. He has also acted as a committee member of the CPA TSC’s Governance and Strategic Planning subcommittees. He is the current Chair of Startup Newfoundland and Labrador. He is a mentor with Futurpreneur and is a past a Board Member with the Atlantic Chapter of the Certified Management Consultants.
Prior to taking his position at Memorial, Tom was a Senior Manager in PricewaterhouseCoopers’ Performance Improvement Consulting practice in London. Tom worked as a senior consultant in this area for ten years with clients in the United Kingdom, Europe and North America.
Tom's research has been published widely in industry and academic publications. He has been quoted in the Financial Times of London, BBC World Service, CBC, Atlantic Business, and other industry publications. He holds a Ph.D. in Business from the Warwick Business School, University of Warwick, United Kingdom.