Professional Development Information
Supervisory Management Skills Program: Functional Responsibilities of the Supervisor
Improve your organizational effectiveness by further developing your skills in managing priorities, problem solving and working with multiple generations.
Supervisors must position themselves as leaders, advocating the goals of the organization while managing staff. On a daily basis you face multiple challenges: managing competing priorities for you and your staff, problem solving and decision making, leading a multigenerational workforce. This module provides essential skills and delivers practical tools that enable you to fulfill your responsibilities and lead with confidence.
The Functional Responsibilities of the Supervisor module is built around five core topic areas:
- Role of the Supervisor enhances the participants knowledge of the specific role the supervisor plays in an organization and helps develop a personal plan for becoming a more effective supervisor.
- The Critical Thinking Approach for Better Problem Solving helps participants develop critical thinking skills to make better decisions and rationally apply information to get the best possible results.
- Working in a Multigenerational Environment explains the differences in major generational groups and their values. Participants will learn how to work with differences in attitudes and behaviours, and develop them into organizational strengths.
- Ethics and Values teaches participants how to integrate ethics into everyday management practices. Participants will learn how to tailor internal processes to help manage ethics, compliance and codes of conduct within the organization.
- Managing Your Workload teaches the participant how to ease workload by organizing and executing priorities while managing other influences that impact their time and ability to get things done.
Functional Responsibilities of the Supervisor is a module in the Supervisory Management Skills Program. The program includes three, five-day modules.
- "This training opened my mind to different points of views and values. It gives you tools to accept and change what you can control."
- "Great program! It gave me tools to be a better manager at work and tools that I can use at home."
- "Very interesting and enjoyable learning!"
- Become a more effective supervisor
- Become a more competent and confident decision maker
- Increase potential for career advancement
- Network with supervisors from a variety of organizations and industries
- Build a skilled supervisory management team
- Motivate teams to achieve higher productivity and performance
- Foster trust among stakeholders and improve employee morale
- Reduce staff turnover and absenteeism
- Improve decision making processes
Who Should Attend
New managers and supervisors who want to learn the essential skills of supervision and management
Experienced managers and supervisors who want to hone their skills and develop a deeper understanding of the topic area
High potential professionals who see supervision or management as the next step in their career development
The Supervisory Management Skills Program is designed to strengthen supervisory and management competencies and enhance personal performance, making it relevant for employees of small companies, large corporations, government and not-for-profit organizations. Program participants come from a broad range of industries, backgrounds and education levels. The diversity in the classroom adds significantly to the richness of the learning experience.
The Role of the Supervisor
- Better understand the role of the supervisor
- Appreciate the role's realities
- Understand change and how it affects your role
- Be challenged to examine what you do
- Enhance your personal plan to become a more effective supervisor
The Critical Thinking Approach for Better Problem Solving
- Understanding the components of critical thinking
- When to utilize non-linear versus logical thinking
- Evaluating information using critical thinking skills
- The types of information to gather and key questions to ask in problem solving
- Identifying the importance of defining a problem correctly using four different problem definition tools
- Evaluating potential solutions against criteria, including cost/benefit analysis and group voting
- How to identify the tasks and resources necessary to implement solutions
Working in a Multigenerational Environment
- The attitudes, values and expectations of the different generations
- What motivates each generation
- How various leadership styles work to motivate and engage
- How to create an environment that is accepting and respectful of generational differences
- Building on the strengths that different perspectives bring to your organization
- The critical steps in leading a multigenerational organization to success
The Management of Ethics and Values in Organizations
- Identify internal processes to help you manage issues of ethics, compliance and codes of conduct
- Develop an Ethical Management Process in your organization
- Learn how to integrate ethics into the management practices of your organization
- Establish a culture of good business ethics and values
- Foster trust among your organization's stakeholders
Managing Your Workload
- Develop an understanding of the difference between efficient time management and effective time management.
- Develop strategies to effectively organize work priorities.
- Develop goals to make the most of your time.
- Create the template for a Time Audit to identify inefficiencies and ineffectiveness in your day.
- Improve personal efficiency.
- Develop an understanding of the human biological factors that aid or hinder your effective and efficient use of time.
The program instructors provide an interactive learning experience using group discussion, case studies, self-assessment activities, structured exercises, and skills practice to deliver module content.
After each module in the Supervisory Management Skills Program, participants will receive a certificate of completion. For those individuals who complete all three modules of the program, a Certificate of Achievement in Supervisory Management Skills will be awarded.
Continuing Education Contact Hours: 35
Craig Matthews is the founder and owner of NewView Consulting.
Craigs driving purpose in life, and the mission of NewView Consulting, is to help individuals and organizations get from where they are to where they want to be.
With a diverse background of managerial and human resource development experience in healthcare, adult education, the pharmaceutical and airline industries, plus numerous Awards of Excellence to his credit, Craigs infectious enthusiasm for personal and professional excellence has been inspiring individuals and teams for over 25 years.
Craig is a Certified EQi2.0, Emotional Intelligence Coach and is an Associate in Eastern Canada for the proven programs, Effective IntelligenceTM and Emotional PowerTM.
Craig holds a B.Sc. (Honors) from the University of Guelph, a Certificate in Technical and Vocational Education, is a Registered Respiratory Therapist, and has completed a Certificate in Leadership Studies from Memorial University of Newfoundland. In 2007 Craig was honored to be selected as a Certified Coach for the world-class, Lead Without A Title workshop available from famed author and international leadership expert, Robin Sharma (www.robinsharma .com). His current personal development pursuits include ongoing studies in leadership and human psychology.
Dianne Ford holds a Bachelor of Arts (BA) honours degree in psychology and a Master of Business Administration (MBA) degree from University of Saskatchewan. She also holds a Doctor of Philosophy (PhD) degree in management (organizational behaviour and management information systems) from Queens School of Business, Queens University.
Dianne taught a variety of undergraduate and graduate courses in organizational behavior (OB), human resource management (HRM), statistics, international business (focused on Japan), and management information systems (MIS) at the University of Saskatchewan, Queen's University and Nipissing University before Memorial University of Newfoundland, where she now teaches OB and HRM classes at both the undergraduate and graduate level as a tenured Associate Professor.
Dianne has experience as a private consultant in healthcare and education services in Saskatchewan and Ontario, various non-profit organizations in Ontario, and has served as president and vice-president (finance) for not-for-profit volunteer organizations in Saskatchewan and Newfoundland and Labrador. She has also spent some time studying, consulting and researching in the manufacturing industry (e.g., from power industry to consumer products) and provided guidance to start-up businesses in business planning. She coaches individuals nationally and internationally on personal and dog-sports-related skills.
Heather Peters is a Senior Consultant and the NL Practice Lead for Leadership, HR and Career Solutions at Knightsbridge Robertson Surrette. An insightful leadership coach, solutions-driven human resources consultant and energetic and engaging facilitator, Heather has helped hundreds of leaders and professionals engage teams and organizations in Canada and beyond.
As a Senior Consultant and Coach, Heather can easily switch hats to deliver distinctive employee, team, leadership, career and HR solutions. She attributes this ability to over 20 years in leadership, entrepreneurial and strategic HR roles in the insurance, IT, human resources, healthcare and financial industries. Heather's hands-on business and organizational experience helps her connect with her clients and create long standing relationships based on trust and exceptional service. Heather works mainly in the areas of Performance Management, Organizational Development, Compensation, and Policy, Leadership and Team Development, Succession Planning, Change Management and Career Transition.
Heather is passionate about learning and has completed her Master of Employment Relations (MER) from Memorial University, a Bachelor of Commerce (B. Comm.) from the University of Ottawa, is a Certified Coach (ACC) with the International Coach Federation (ICF), and is an Advanced Certified HR Professional with IPMA (IPMA-ACP). This commitment to life-long learning, coupled with in the trenches experience, allows her to translate academic theory into relevant, impact driven solutions for her clients and also her students as a part-time instructor with the Faculty of Business at Memorial University.
Lynn Morrissey has over 25 years' experience as a facilitator, consultant, and educator. She has taught academic courses in communications, organizational behaviour, and human resources, at the Faculty of Business Administration, Memorial University. She has received many awards for her contributions including the Deans Teaching Award, the Deans Service Award, the Deans Citizenship Award, the Presidents Award for Distinguished Teaching and most recently the Queen`s Diamond Jubilee Medal (2012).
Lynn has a long-standing relationship with Gardiner Centre, instructing professional development seminars that focus on various fields of workplace communications and facilitation skills. Lynn's industry experience includes writing training and development strategies, developing training plans, leading performance development processes, conducting communications reviews, facilitating strategy sessions, and executive coaching.
In her 'spare time' Lynn is also Faculty Advisor for Enactus (formerly SIFE) Memorial, an international student organization focusing on enhancing entrepreneurial skills and community development. Under Lynn's mentorship, the Enactus Memorial team has consistently achieved top awards and accolades at both the national and international levels. In 2007 Lynn was awarded the John Dobson Faculty Advisor of the Year in Canada for her work with her Enactus team.
Dr. Tom Cooper is an Associate Professor at the Faculty of Business Administration, Memorial University.
As a facilitator and consultant, Tom has worked extensively with most of the major private sector employers in Newfoundland and Labrador including mining, technology, forestry, fisheries as well as oil and gas. He has also done extensive work with small and emerging businesses throughout the province and Atlantic Canada. Tom was recognized for his efforts with small and emerging businesses by being a two-time national finalist for mentor of the year through BDC/Futurpreneur. Tom has also worked with all levels of government in the province and sits on a number of private sector and not-for-profit boards.
Prior to taking his position at Memorial, Tom was a Senior Manager in PwCs consulting practice in London, United Kingdom for seven years. At PwC he worked with major international companies in the area of process improvement, governance, and risk. Tom holds a Ph.D. in Business from the University of Warwick, United Kingdom and undergraduate degrees from Memorial University. He is also a Certified Management Consultant.