Supervisory Management Skills Program
This program is for supervisors, people new to supervision or those who want to enhance their supervisory skills to become a more effective leader.
Supervisory Training, Management Training, Supervisor Skills

Supervisory Management Skills Program

Supervisory Management Skills Program

Enhancing the performance of Supervisors improves the performance of the entire team.

The Supervisory Management Skills Program (SMSP) is an interactive and collaborative learning experience which brings together supervisors from a  variety of organization and sectors. Participants learn practical skills and theory from each instructor, who is a subject matter expert, and gain valuable insight from networking and sharing experiences with fellow participants.

The Supervisory Management Skills Program teaches the essential knowledge, skills, abilities and behaviours to enhance supervisory and management competencies. Participants will learn principles which may be applied in both public and private sector organizations and across all industry sectors.

The program instructors provide an interactive learning experience using group discussion, case studies, self-assessment activities, structured exercises, and skills practice to deliver module content.

The program includes three, five-days modules. To learn about each module please click on its title below.

Functional Responsibilities of the Supervisor  November 21-25, 2016

Managing Employee Relations  February 6-10, 2017 

Communications and Team Development March 27-31, 2017 


Download the program brochure


For Individuals
  • Become a more effective supervisor
  • Become a more competent and confident decision maker
  • Improve staff morale
  • Reduce absenteeism and turnover
  • Increase potential for career advancement
  • Enhance functional knowledge in planning, problem solving, and time management
  • Enhance skills in labour relations, employee discipline, conflict management, and employee motivation
  • Learn communication tools and techniques for building a productive and motivated team
  • Understand how to coach, motivate and lead your teams for increased efficiency
  • Network with supervisors from a variety of organizations and industries
For Organizations
  • Build a skilled supervisory management team
  • Motivate teams to achieve higher productivity and performance
  • Foster trust among stakeholders and improve employee morale
  • Reduce staff turnover and absenteeism
  • Improve decision making processes
  • Improve the work environment
  • Understand the impacts of working with employees from different generations
  • Improve communications between supervisors and employees
  • Bring labour best practices to the organization
  • Understand the use of effective employee discipline measures
  • Apply coaching principles to enhance leadership
  • Enhance work management techniques

Who Should Attend

The program is designed to strengthen supervisory and management competencies and enhance personal performance making it relevant for employees of small companies, large corporations, government, and not-for-profit organizations.

  • New managers and supervisors who want to learn the essential skills of supervision and management
  • Experienced managers and supervisors who want to hone their skills and develop a deeper understanding of the topic area
  • High potential professionals who see supervision or management as the next step in their career development

Program participants come from a broad range of industries, backgrounds and education levels. The diversity in the classroom adds significantly to the richness of the learning experience. There are no course pre-requisites for this program.


The program is comprised of three modules, each of which is five days in duration. There are no pre-requisites for the modules, and the program can be completed in any module order. To learn about each module please click on its title below.

Communications and Team Development 

Functional Responsibilities of the Supervisor   

Managing Employee Relations   

After each module, participants will receive a certificate of completion. For those individuals who complete all three modules of the program, a Certificate of Achievement in Supervisory Management Skills will be awarded.

Gardiner Centre can customize the Supervisory Management Skills Program (SMSP) to address the specific needs of your organization. The modules within the program can be tailored to include real examples and discussions to help your staff develop solutions for the specific challenges facing your organization.

We have customized and delivered successful programs for organizations such as: 

  • Nalcor
  • Browning Harvey Ltd. / A. Harvey & Co. Ltd.
  • Memorial University
  • Research & Development Corporation


Check Out Funding Opportunites Available Through The

Canada-Newfoundland and Labrador Job Grant Program

Past Participant(s) Said

"When you can sit back and understand how others see you, you can then make appropriate changes to become a more positive person and manager. I can step back and look at a situation as a whole and gather all the relevant information instead of dealing with it head on. I have gained respect from my peers due to the way I use these skills on a daily basis. I would recommend anyone who is thinking of going into a management position or is currently in a management position to complete this program. The knowledge you gain from instructors and the experiences you hear from other participants is guaranteed to help you in your career path and in life in general.” 

Alana Lee

Project Manager, BELFOR Property Restoration


“I have attended several of the training sessions at the Gardiner Centre including the Supervisory Management Skills Program and have found the information presented to be easily transferable to the job.  The information presented is diverse and participants are offered an opportunity to practice among their peers with role playing.  It is a great opportunity for hands on learning for those starting in a supervisory position or for those who have been in management for years.”

Tina Snow 

Regional Maintenance Manager, West Coast, Newfoundland and Labrador Housing Corporation


"The Gardiner Centre Supervisory Management Skills Program is a multifaceted program devised into three robust modules. This program is a harmonized fit for anyone new to managing people and to those with whom have many years' experience. The faculty team have the talent to make daunting supervisory tasks become attainable goals, and strategic thinking the norm for any supervisor.  Don Shula & Ken Blanchard said that - Learning is often defined as a change in behaviour. You haven't learned a thing until you take action and use it. -  Fortunately for the supervisors and future workforce leaders of today's society we have the Gardiner Centre SMSP to empower any participant to return to the workplace equipped with a comprehensive skillset ready to change the challenges of today and make them the opportunities of tomorrow."

Terri Furey

Corporate Manager, Crosbie Group Limited


Ada Shave

Ada Shave is a Senior Consultant with Knightsbridge Robertson Surrette, a Human Resources consulting firm based in Halifax.  She also maintains a consulting practice in the St. John’s area.

Ada has taught at the undergraduate and graduate levels at Memorial University and holds certificates in Reality Therapy and Critical Incident Stress Debriefing.  Ada specializes in using the Myers-Briggs Type Indicator, a personality type indicator, to assist businesses and organizations in such areas as leadership, team building, selling and effective communication. 

Ada holds an undergraduate degree in education and a masters degree in educational psychology.

Amy Warren

Amy Warren is an associate professor of human resource management and labour relations at Memorial University. She holds a Bachelor of Commerce degree and Master of Employment Relations degree from Memorial University.  She completed her Ph.D. in Management at Saint Mary’s University.  Amy conducts research in the areas of retirement, goal setting, and health and safety.

In addition to more than a decade of teaching in the classroom, Amy has provided training on the topic of teams and electronic monitoring in the workplace to both private and public sector employers.  She also has been invited to speak on numerous occasions on the implications of abolishing mandatory retirement.

Corina Walsh

Corina Walsh is the President of her own coaching and consulting business, Shift People Development. She works with professionals, entrepreneurs, and teams to improve performance, engagement, and leadership. Corina is known as creative innovator who is driven by her passion for helping others succeed. As an expert in emotional intelligence, Corina coaches and trains leaders on how to have more meaningful communication within their teams.

Prior to starting her own business Corina worked in both the private and public sector for 12 years. During that time she developed training and professional development programs for businesses, governments, the skilled trades, and various health authorities.  Corina holds a Bachelor of Science degree from Memorial University and a Master of Education in Lifelong Learning from Mount Saint Vincent University. She received the Senate Award of Distinction upon graduation from Mount Saint Vincent University.

Corina is a member of the St. John’s Board of Trade, NLOWE, and is the Newfoundland Chair of GroYourBiz, a business mastermind for women entrepreneurs. Corina is also a featured blogger for the Huffington Post and was named as one of the Top 50 Leaders Under 40 in Atlantic Canada by 21 Inc.  and a facilitator with Memorial University’s Gardiner Centre.

Darren Stratton

For over 20 years, Darren has advised employers on their rights and obligations pertaining to union-management relations, employee discharge and discipline, human rights and employment standards.  He has represented these clients in collective bargaining, grievance arbitration, labour relations board and human rights proceedings, wrongful dismissal actions and injunction applications.  Darren has been recognized by Best Lawyers in Canada for Labour and Employment since 2010. He is also listed as Provincial Litigation Star under Employment Law in Benchmark Canada 2015

 Darren has taught labour relations at the undergraduate and graduate levels as a Per Course Instructor with Memorial University’s Faculty of Business Administration.  He continues to provide specialized training and seminars on employment law and labour relations topics for clients, other lawyers, and through Memorial University’s Gardiner Centre and the Newfoundland and Labrador Employers’ Council.

 Darren is a member of the Law Society of Newfoundland & Labrador, the Canadian Bar Association, the Canadian Association of Counsel to Employers, and the Human Resources Professionals of Newfoundland and Labrador.  He is a member of the Law Society of Newfoundland and Labrador’s Disciplinary Panel.

 Darren has contributed to his community as Vice-Chair of the Newfoundland and Labrador Employers’ Council, director of the Conception Bay South Lions Housing Initiative, director of the Janeway Children’s Hospital Foundation, and as President of the Better Business Bureau of Newfoundland & Labrador.  He is a former Commissioner of the Newfoundland and Labrador Council of Scouts Canada and continues to be a dedicated Scouter helping to organize and volunteer at provincial, national and international jamborees.

Dianne Ford

Dr. Dianne Ford holds a bachelorof arts (BA) honours degree in psychology and a master of business administration (MBA) degree from Universityof Saskatchewan. She also holds a doctorof philosophy (PhD) degree in management (organizational behaviour and management information systems) from Queen’s School ofBusiness, Queen’s University.

Dianne taught a variety of undergraduate and graduate courses in organizational behavior (OB), human resource management(HRM), statistical, international business (focused on Japan),and management information systems (MIS) at the University of Saskatchewan, Queen's University and Nipissing Universitybefore MemorialUniversityof Newfoundland, where she now teaches OB and HRM classes at both the undergraduate and graduate level as a tenured Associate Professor.

Dianne has experience as a private consultant in healthcare and education services in Saskatchewan and Ontario,various non-profit organizations in Ontario, and has served as president and vice-president (finance) for not-for-profit volunteer organizations in Saskatchewan and Newfoundland andLabrador. She has also spent sometime studying, consulting and researching in the manufacturing industry(e.g., from power industry to consumer products) and provided guidance to start-up businesses in business planning.  She coaches individuals nationally and internationally on personal and dog-sports-related skills.

Heidi Janes

Heidi Janes is the faculty member responsible for curriculum development at the Marine Institute's School of Maritime Studies. She is also a part-time lecturer at Memorial University's Faculty of Business Administration in the area of communications. 

 Heidi has led numerous communication skills seminars, and she enjoys getting participants involved in workshop activities.  Her experience as a communicator has involved the writing and editing of many documents.  Heidi holds undergraduate and graduate degrees from Memorial University of Newfoundland.


Jennifer Kelly

Jennifer is a professional development trainer and educator with over seven years’ experience developing and delivering training workshops to small and medium sized local businesses and academic institutions. She has a Master of Arts in Applied Communication, a Bachelor of Education in Post-Secondary studies and is a certified Positive Psychology Coach. Jennifer is the owner of INFocus Training, a business offering professional development training in communication and leadership skills, and a partner in Coast2Coast Training, a business offering coaching and online learning workshops in Positive Psychology.

Other training Jennifer has completed includes courses in Assertive Communication, Coaching Fundamentals, and Coaching Methods: Powerful Practice. Jennifer is also a published freelance writer. A former instructor for the Division of Lifelong Learning, Jennifer’s facilitation clients have included Memorial University’s Department of Human Resources, Department of Career Development and Experiential Learning, Faculty of Medicine and the School of Graduate Studies, Stratos Global (Inmersat), College of the North Atlantic, Keyin College, Academy Canada and the Murphy Centre. 

Kara Arnold

Kara Arnold is an Associate Professor of Organizational Behaviour and Human Resource Management, the Associate Dean, Research and the Director of the PhD Program at the Faculty of Business Administration. She teaches in the areas of organizational behaviour and human resource management at the undergraduate and graduate levels (MBA & PhD).  She has published research on the characteristics of effective teams, leadership styles that promote employee health and performance, and gender issues in management. Kara has been involved in training and development in the areas of leadership, interpersonal skills and team building with various organizations for over 10 years. As an instructor with the Gardiner Centre, Kara has delivered training on developing leadership potential, team-building, and healthy work, in both the Professional Development seminars and as customized training for client organizations. As a skilled facilitator, she has worked with client groups to assist them in working through organizational issues and challenges.

Lynn Morrissey

Lynn Morrissey has over 25 years' experience as a facilitator, consultant, and educator.  She has taught academic courses in communications, organizational behaviour, and human resources, at the Faculty of Business Administration, Memorial University. She has received many awards for her contributions including the Dean’s Teaching Award, the Dean’s Service Award, the Dean’s Citizenship Award, the President’s Award for Distinguished Teaching and most recently the Queen`s Diamond Jubilee Medal (2012).

Lynn has a long-standing relationship with the Gardiner Centre, instructing professional development seminars that focus on various fields of workplace communications and facilitation skills. Lynn's industry experience includes writing training and development strategies, developing training plans, leading performance development processes, conducting communications reviews, facilitating strategy sessions, and executive coaching.

In her 'spare time' Lynn is also Faculty Advisor for Enactus (formerly SIFE) Memorial, an international student organization focusing on enhancing entrepreneurial skills and community development.  Under Lynn's mentorship, the Enactus Memorial team has consistently achieved top awards and accolades at both the national and international levels. In 2007 Lynn was awarded the John Dobson Faculty Advisor of the Year in Canada for her work with her Enactus team.


Sudhir Saha

Sudhir Saha is a professor of Organizational Behaviour and Human Resource Management at the Faculty of Business Administration at Memorial University. In addition to teaching in both the undergraduate and graduate programs, he is also actively involved in researching organizational behavior topics such as leadership, motivation, job satisfaction, managerial attitude and managerial stress.

Sudhir has conducted workshops and seminars for managers of many organizations, both public and private. He has worked with the Gardiner Centre to facilitate seminars on such topics as leadership and motivation, problem solving and decision making, and change management. He is a facilitator in the Supervisory Management Skills Program and the Public Sector Leadership and Management Development Program, as well as other customized leadership development programs.

Sudhir regularly participates in conferences and speaking engagements for the promotion of effectiveness of organizational behaviour and human resource management, and he often presents his research findings at events around the world.

Tom Cooper

Tom Cooper is an associate professor in the Faculty of Business Administration, Memorial University. Prior to taking his position at Memorial University, Tom was a Senior Manager in PricewaterhouseCoopers Consulting practice in London, United Kingdom for 7 years.

As a consultant, Tom works primarily with boards and senior management in the area of strategy, performance improvement and risk management. He is a Certified Management Consultant (CMC) and has worked with clients in the private, public and not-for-profit sectors in Newfoundland and Labrador, Canada and throughout the world. As a researcher and lecturer, he studies and writes on strategic issues, risk management, and conducting business in remote areas.  As a lecturer, he has won many awards for his teaching.  As a researcher, he has published over 30 academic papers on management issues; presenting at local, national and international conferences on his research.  

Tom graduated from Memorial University in 1993 with a Bachelor of Commerce (Co-Op) and a Bachelor of Arts (Philosophy). He holds a Ph.D. in Business from the Warwick Business School, University of Warwick, United Kingdom.

Travor Brown

Travor Brown is a Professor at the Faculty of Business, Memorial University and Director of the Masters in Employment Relations (MER) Program.  Travor has taught at the University of Toronto (where he received his PhD in Industrial Relations), University of Ulster, and Memorial University.  He has won several teaching and research awards.  In addition, his industry experience with Nortel Networks and Abitibi-Price includes a variety of Human Resource Management and Labour Relations roles throughout Canada and the United States. Today he continues to have links with industry through practice, research and consulting. Travor has published and presented research papers extensively in areas concerning employee and managerial development.  He currently holds a Social Sciences and Humanities Research Council of Canada (SSHRC) grant concerning training effectiveness.

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