Supervisory Management Skills Program: Managing Employee Relations
Enhance your supervisory skills in minimizing conflict situations, managing disputes, motivating & developing employees, and improving the overall employee/employer relationship.
Supervisory Management Skills Program

Supervisory Management Skills Program: Managing Employee Relations

Enhance your supervisory skills in minimizing conflict situations, managing disputes, motivating & developing employees, and improving the overall employee/employer relationship.

Employee relations involves maintaining a positive employee/employer relationship that contributes to employee productivity, motivation and morale. As a supervisor, it is inevitable that you will have situations where managing employee relations will challenge you. Learn to prevent and resolve conflicts and disputes while simultaneously motivating and improving employee development. Build skills to improve labour relations, apply corrective progressive discipline, manage conflict, motivate and develop employees.

The Managing Employee Relations module is built around five core topic areas:

  1. Conflict Management and Resolution explores the types of conflict encountered in the workplace and teaches strategies for effective conflict resolution.
  2. Engaging & Motivating Employees defines leadership and guides the participant through the process of choosing a leadership style that is best matched to their organization and the employees they supervise.
  3. Interpersonal Negotiating teaches interpersonal skills that will make you a more effective negotiator, help you effectively resolve conflict in the workplace, and create win/win outcomes. 
  4. Leading Organization Change  provides strategies to lead others through the change transition process and create understanding, acceptance and buy-in.
  5. Employment Law for Supervisors teaches the key employment laws that protect the rights of your employees to create a better employee/employer relationship.

Managing Employee Relations is a module of the Supervisory Management Skills Program. The program includes three, five-days modules


For Individuals
  • Become a more effective supervisor
  • Become a more competent and confident decision maker
  • Increase potential for career advancement
  •  Network with supervisors from a variety of organizations and industries
For Organizations
  • Build a skilled supervisory management team
  • Motivate teams to achieve higher productivity and performance
  • Foster trust among stakeholders and improve employee morale
  • Reduce staff turnover and absenteeism
  • Improve decision making processes

Who Should Attend

• New managers and supervisors who want to learn the essential skills of supervision and management
• Experienced managers and supervisors who want to hone their skills and develop a deeper understanding of the topic area
• High potential professionals who see supervision or management as the next step in their career development

The Supervisory Management Skills Program is designed to strengthen supervisory and management competencies and enhance personal performance, making it relevant for employees of small companies, large corporations, government and not-for-profit organizations. Program participants come from a broad range of industries, backgrounds and education levels. The diversity in the classroom adds significantly to the richness of the learning experience.


Conflict Management & Resolution

  • Recognize early warning signs of "no-win" conflict
  • Understand the forces which drive individuals to engage in conflict
  • Find agreement as a basis for working together
  • Use verbal communication strategies to increase understanding of differences as a first step towards a more collaborative outcome
  • Recognize the role of non-verbal (body) positioning as a means to changing the focus of negative interaction patterns
  • Use specific strategies to increase self-control, expand influence over a situation, and increase collaboration with the engaged person(s)

Engaging & Motivating Employees

  • Understand the basics of leadership and difference between a manager and a leader
  • Develop your leadership style
  • Learn what is expected of a leader and what gains respect from employees
  • Understand the importance of positive reinforcement and discipline in employee motivation
  • Motivate employees to do their best, feel valued and achieve desired results

 Interpersonal Negotiating Techniques

  • Understand the basic principles and ideas of negotiation
  • Identify sources of disputes and complaints
  • Identify win/lose approaches and facilitate win/win outcomes
  • Develop confidence in the "process" of negotiation
  • Develop a comfortable negotiating style and enhanced skill sets

Leading Organization Change 

  • Learn change management best practices
  • Understand common causes of poor transition management, and how to counter them
  • Respond effectively to employees’ reactions to change transition
  • Learn guidelines for effective communication and management of change transition
  • Create a detailed assessment of a specific transition in your organization, including how workloads are affected, personal reactions to the change, and pros and cons of responsibility for communicating transition details to employees
  • Create (and practice delivering) an individual communication plan for an organizational transition
  • Develop an action plan of next steps for improving transition management

Employment Law for Supervisors 

  • Understand  liability in the employment relationship
  • Review the laws of employment practices including: contract employment; hiring/ termination; discipline; harassment; discrimination; pay equity; occupational health and safety; and labour standards
  • Ensure that federal and provincial legislation is adhered to in your organization
  • Understand the effect of the Canadian Charter of Rights and Freedoms on the employment relationship

The program instructors provide an interactive learning experience using group discussion, case studies, self-assessment activities, structured exercises, and skills practice to deliver module content.

After each module in the Supervisory Management Skills Program, participants will receive a certificate of completion. For those individuals who complete all three modules of the program, a Certificate of Achievement in Supervisory Management Skills will be awarded.

Continuing Education Contact Hours: 35



Blair Pritchett

Corina Walsh

Corina Walsh is the President of her own coaching and consulting business, Shift People Development. She works with professionals, entrepreneurs, and teams to improve performance, engagement, and leadership. Corina is known as creative innovator who is driven by her passion for helping others succeed. As an expert in emotional intelligence, Corina coaches and trains leaders on how to have more meaningful communication within their teams.

Prior to starting her own business Corina worked in both the private and public sector for 12 years. During that time she developed training and professional development programs for businesses, governments, the skilled trades, and various health authorities.  Corina holds a Bachelor of Science degree from Memorial University and a Master of Education in Lifelong Learning from Mount Saint Vincent University. She received the Senate Award of Distinction upon graduation from Mount Saint Vincent University.

Corina is a member of the St. John’s Board of Trade, NLOWE, and is the Newfoundland Chair of GroYourBiz, a business mastermind for women entrepreneurs. Corina is also a featured blogger for the Huffington Post; was named as one of the Top 50 Leaders Under 40 in Atlantic Canada by 21 Inc.; and is a facilitator with Memorial University’s Gardiner Centre.

Sudhir Saha

Dr. Sudhir Saha has taught college and university students nationally and internationally in business administration for over four decades in Canada, China, Czech Republic, Hong Kong, Thailand, Bangladesh, India, and Pakistan. He has served the Faculty of Business Administration at Memorial University of Newfoundland for more than thirty-five years as a professor. Dr. Saha has also been actively involved in researching organizational behavior topics such as leadership, motivation, job satisfaction, managerial attitude and managerial stress.

Sudhir has conducted workshops and seminars for managers of many organizations, both public and private. He has worked with the Gardiner Centre to facilitate seminars on such topics as leadership and motivation, problem solving and decision making, and change management. He is a facilitator in the Supervisory Management Skills Program and the Public Sector Leadership and Management Development Program, as well as other customized leadership development programs.

Sudhir regularly participates in conferences and speaking engagements for the promotion of effectiveness of organizational behaviour and human resource management, and he often presents his research findings at events around the world. He is currently an Associate Editor of the South Asian Journal of Human Resource Management (SAJHRM).

Tom Cooper

Dr. Tom Cooper is an Associate Professor at the Faculty of Business Administration, Memorial University. His research interest include risk management, strategic planning and Aboriginal business. 

Tom also has specific interests in social innovation and entrepreneurship as it relates to start-up organizations and communities.  Tom’s research approach is focused on a collaborative, participatory research approach that aims to make a difference in the organizations, communities and people. He is particularly interested in the topic of engagement and has supervised over 30 MBA research projects that have dealt with analyzing and/or directly engaging with local organizations in the province of Newfoundland and Labrador. He also teaches the MBA consulting course where projects have been delivered on innovation and entrepreneurship for both for-profits and NGOs in the province.  Most of his research agenda is centered around the interplay between risk, governance and strategy with a particular focus on entrepreneurship and social innovation.

He is currently an active mentor for three start-up companies and an informal mentor for a large number of other entrepreneurs. He was a founding member of Common Ground, St. John's first co-working space and start-up house. Tom was also the first Chair of Start-up Newfoundland and Labrador. He has acted as a board advisory member for start-ups firms at the Genesis Centre at Memorial University as well as acting as judge for a number of entrepreneurial competitions and awards in St. John’s. He has taught on Memorial University’s postgraduate certificate in entrepreneurship for the past four years and is also actively involved in engaging local communities and not-for-profit organizations in strategic planning and innovation.

He has published his research on entrepreneurship and social innovation in a number of peer-reviewed journals including Relations industrielles/Industrial RelationsCommunity Work and Family, the Journal of Enterprising Communities as well as Greener Management International: The Journal of Corporate Environmental Strategy and Practice. Tom has spoken at international, national and local conferences on the subjects of risks as well as innovation. Aside from a number of research awards, he was the recipient of Memorial University’s President’s Award for Outstanding Teaching in 2013.

His research has also been funded in the past by SSHRC, the Atlantic Policy Congress of First Nations Chiefs, the Harris Centre at Memorial University as well as Municipalities Newfoundland and Labrador.

Tom was formerly on the Boards of a number of organizations including the Institute of Chartered Accountants of Newfoundland and Labrador, the Atlantic Chapter of the Certified Management Consultants and Start-up Newfoundland and Labrador. He is also on a number of university/community advisory committees including the new Centre for Entrepreneurship at Memorial University.

Prior to taking his position at Memorial, Tom was a Senior Manager in PwC’s consulting practice in London, United Kingdom for seven years.  He holds a Ph.D. in Business from the Warwick Business School, University of Warwick, United Kingdom and undergraduate degrees in commerce and philosophy from Memorial University.

Scheduled Date(s)

February 5, 2018 - February 9, 2018


$2150 +HST

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