Frequently Asked Questions

How can I start using Navigate for Students? 
Download Navigate for Students in the Apple App Store or Google Play by searching for “Navigate - student.”

For the desktop version, point your browser to: https://mun.guide.eab.com/and select Log In.

Use your MUN Login ID and password to access Navigate for Students. For more information about MUN Login, visit www.mun.ca/its/munlogin/.  If you have issues with loggin into Navigate plesse check out the Having issues Logging in section for more information. 

Having Issues Logging In ?

If you are having issues logging into Navigate and belong to any of the below groups please contact the department you would like to book an appointment with directly, otherwise please contact navigateadmin@mun.ca for assistance.

  1. Are you a First year student and having issues accessing Navigate?
    • Has your registration window been assigned?
      *** If you answered NO please contact the department that you would like to book an appointment with directly.
    • Do you have a hold on your account?
      *** If you answered YES please contact the department that you would like to book an appointment with directly

  2. Are you a Current student and having a problems logging into Navigate?
    • Are you academically eligible to register?
    • Have you registered for a course in the past 3 semester?
      *** If you answered NO to either of the above please contact the department that you would like to book an appointment with directly.
    • Do you have a hold on your account?
      *** If you answered YES please contact the department that you would like to book an appointment with directly.

  3. Recently graduated from an Undergraduate program?
    • Are you academically eligible to register?
    • Have you registered for a course in the past 3 semester?
      *** If you answered NO to either of the above please contact the department that you would like to book an appointment with directly.
    • Do you have a hold on your account?
      *** If you answered YES please contact the department that you would like to book an appointment with directly.

  4. Graduate Student and recently completed your program?
    *** If you answered YES please contact the department that you would like to book an appointment with directly.

  5. Are you a MI student who is enrolled in a certificate or diploma program?
    *** If you answered YES please contact the department that you would like to book an appointment with directly.

    MI students who are currently enrolled in certificate or diploma programs cannot log into Navigate.

Is the Navigate app just for undergraduate students?
No, Navigate is for all Memorial Students. It was piloted with new undergraduate students. Graduate students can now access the app to book appointments with offices like International Advising, with more services to come.

Do I have to pay for Navigate?
It costs nothing to download and use the Navigate for Students app or access the desktop version.

What do I do if my app is frozen or not working properly?
For iOS, double click the Home button then swipe the app preview away to “hard close” and then relaunch the app. On Android, open the app manager view and slide the app preview away to “hard close” and then relaunch the app. 

How do I change my notification settings?
Under More, there is a link called Notification Settings where you can personalize your notification preferences.

Can faculty and staff download and use Navigate for Students?
Navigate for Students is intended for students only. Access to Navigate for Students is limited to students or those with explicit test user accounts. 

Contact

Student Success Collaborative

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000