Frequently Asked Questions

How can I start using Navigate for Students? 
Download Navigate for Students in the Apple App Store or Google Play by searching for “Navigate - student.”

For the desktop version, point your browser to: https://mun.guide.eab.com/and select Log In.

Use your MUN Login ID and password to access Navigate for Students. For more information about MUN Login, visit www.mun.ca/its/munlogin/

Is the Navigate app just for undergraduate students?
Navigate for Students is being piloted with new undergraduate students for its early roll-out in Sept. 2018. The content in the app was created with the undergraduate student experience in mind. We anticipate rolling out the app to graduate students in early 2019.

Do I have to pay for Navigate?
It costs nothing to download and use the Navigate for Students app or access the desktop version.

What do I do if my app is frozen or not working properly?
For iOS, double click the Home button then swipe the app preview away to “hard close” and then relaunch the app. On Android, open the app manager view and slide the app preview away to “hard close” and then relaunch the app. 

How do I change my notification settings?
Under More, there is a link called Notification Settings where you can personalize your notification preferences.

Can faculty and staff download and use Navigate for Students?
Navigate for Students is intended for students only. Access to Navigate for Students is limited to students or those with explicit test user accounts. 

Contact

Student Success Collaborative

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000