COVID-19 Questions

I am feeling stressed and anxious, what online and community supports are available?
Online resources that anyone can avail of:

  • Bridge the gApp: This is an online resource designed to support mental wellness. The site includes resources for multiple mental health challenges and offers a toolbox with various options for wellbeing. Available 24 hours a day, 7 days a week.
  • TAO: TAO works to reduce mental health disparities by bringing, affordable, effective, and accessible treatment to people. You can work with a therapist you are already seeing or work through the self-help section.

  • Welltrack: WellTrack is designed to help you understand your mental health and to provide you with the help that you need right now. WellTrack is a suite of online tools and courses that uses aspects of Cognitive Behavioral Therapy to help you identify, understand and address issues that you are having.
  • CampusWell: This website covers many university related health issues including fitness, mental health, drug use, alcohol use, sexual health, and more.
  • MUN Listeners: MUN Listeners is a free, anonymous, and confidential online chat for people who just need to talk. Assisting others has been proven to be therapeutic and rewarding. To speak with a listener use the password: mun_portal. To become an active listener use the password: mun_listener
  • CCI – Centre for Clinical Interventions: Topics include anxiety, assertiveness, bipolar, body dysmorphia, depression, disordered eating, health anxiety, panic, perfectionism, procrastination, self-compassion, self-esteem, sleep, social anxiety, tolerating distress, worry and ruminations.

Students with urgent mental health concerns should avail of the following community-based services:

  • 24-hour mental health crisis line: (709) 737-4668 (local) or 1-888-737-4668 (province-wide).
  • Mobile Crisis Response Team: 1-888-737-4668 St. John’s Region.
  • 24 hour Walk-in Psychiatric Assessment Unit at the Waterford Hospital Site on Waterford Bridge Road: (709) 777-3021 or (709) 777-3022.

Grenfell students: You may also access the on-line resources listed above or visit Counselling and Psychological Services online resources. If you’re in Corner Brook and have an urgent mental health issue, you can also avail of:

  • Doorways Walk-In Clinic: 35 Boone’s Road, (709) 634-4506. Hours: Mondays 9-4:30 p.m.; Tuesdays 1-9 p.m.; Thursdays 9-4:30 p.m.

Do I need to talk to a physician to get a refill on my current medical prescription?

Pharmacists in the province have the ability to refill or renew some prescriptions. You can contact your pharmacist directly to renew current prescriptions with refills left. Please check with your pharmacist first to see if your prescription can be extended. If the prescription cannot be refilled please set up an appointment with a physician.

Student Wellness and Counselling Centre


What are the hours of operation for the Student Wellness and Counselling Centre on the St. John's campus?

The Student Wellness and Counselling Centre (SWCC) continues to remain open and staff are providing services to students via telephone and virtual session, with the exception of some physician or nurse appointments.

Hours of operation: 8:30 am – 4:30 pm, Monday-Friday

NOTE: Do not present in person to the Student Wellness and Counselling Centre.
If you are experiencing a cough, fever, difficulty breathing, and have travelled outside the province or have had contact with someone who has the COVID-19 virus. Students with COVID-19 questions and concerns should visit www.811healthline.ca or call 811 directly.

I have a scheduled appointment with a physician and/or nurse at the Student Wellness and Counselling Centre coming up. Will it go ahead?

Yes, all appointments will proceed as scheduled, however there are some important changes for physician and nurse appointments.

If you have a previously scheduled appointment you will be contacted over the phone by the SWCC before your appointment time to determine if you need an in-person appointment. In the majority of circumstances, the SWCC will conduct appointments via telephone or by virtual session. If it is determined that you need an in-person physician appointment, you will be given a time and instructions for the appointment. In all cases you will be contacted over the phone by SWCC prior to your appointment time.

I'm in St. John's. How do I book an appointment with a physician and/or nurse?
To book an appointment with a physician or nurse please email swccfrontdesk@mun.ca or use the HealthMyself online scheduling system (if you already have an account).

How do I book a virtual appointment with a counsellor? What kind of appointments can I book and who will be my counsellor?

To book a virtual appointment you must fill out the online form here. You can book video call appointments or telephone appointments.

I have a scheduled counselling appointment at the Student Health and Wellness Centre. Will it go ahead?

Yes, all appointments will proceed as scheduled. A counsellor will connect with you via email, telephone or virtual session for your appointment.

Grenfell Campus, Counselling and Psychological Services
Counselling and Psychological Services (CPS) is operating at reduced capacity as clinicians are working from home until further notice. Students who had booked appointments with Dr. Veronica Hutchings or Jennifer Broadbent were contacted via email in March regarding their appointments. Students with booked appointments who did not receive an email or who have questions can email their clinician directly.

Jennifer is able to offer counselling via video conferencing to students who had been working with her this year. If you previously saw Jennifer this year and would like to avail of this option, please email her directly to book an appointment jbroadbent@grenfell.mun.ca.

In light of the reduction in services during this understandably stressful time, the resources page on the CPS website has been updated to include both COVID-19 specific and general mental health resources, so please check out www.grenfell.mun.ca/cps. If you have any questions, please contact Jennifer at her email listed above or Veronica at vhutchings@grenfell.mun.ca.

Accessibility services


I am a student who receives academic accommodations support for my disability from the Blundon Centre or another campus coordinating centre. Will my accommodations continue to be facilitated if classes are delivered remotely?

Campus will remain open and services will continue to be provided. If you have specific issues or challenges in converting your studies to a remote environment please contact your respective campus coordinating centre:
• St. John's Campus: Glenn Roy Blundon Centre, Student Life.
• Marine Institute: Student Affairs Office, Academic and Student Affairs.
• Grenfell Campus: Learning Centre - Accessibility and Educational Support Services (ACES), Department of Student Services.

Insurance Coverage


I don’t currently have medical insurance or access to MCP. Will I have to pay for treatment if I get COVID-19?

No - the Government of Newfoundland and Labrador is covering the cost of COVID-19 related medical services for non-insured individuals who are currently residing in Newfoundland.

What costs will be covered by the Government of Newfoundland and Labrador?

The coverage includes screening, treatment and hospitalization (if necessary) related to COVID-19.

If I want to get tested for COVID-19 will the test be covered?

Yes. Everyone currently residing in the province can access COVID-19 testing free of charge.

I have questions related to my Health and Dental insurance coverage.

For students covered by Greenshield, which is administered by the MUNSU, GSU, MISU or GCSU, please refer to: https://student.greenshield.ca/en-ca
For international students covered by Guard Me please refer to: http://www.guard.me/dispatch/docs.php?pin=FGI2CXsAETh20daTu79X049utpXbnRnV&date=1583384400
If you are covered by a plan other than those administered through the university please check with your respective insurance provider.

Grenfell students: The GCSU also provides coverage through Greenshield. The websites listed above are applicable.

I do not have MCP. If I get COVID-19, will my emergency foreign health insurance pay for it?

Students and dependants covered by Memorial’s Guard Me policy should review the Guard Me FAQs (in particular #2) linked here: Travelling to Canada FAQs.

I have questions related to my Health and Dental insurance coverage.

  • If you are covered by a plan other than those administered through the university please check with your respective insurance provider.

Grenfell students: The GCSU also provides coverage through Greenshield. The websites listed above are applicable.

I do not have MCP. If I get COVID-19, will my emergency foreign health insurance pay for it?
Students and dependants covered by Memorial’s Guard Me policy should review the Guard Me FAQs (in particular #2) linked here: Travelling to Canada FAQs.

Sexual Violence Supports


I am in need of sexual violence supports. What is available to me?
Please be aware that Sexual Harassment Office staff are currently working remotely. If this is an emergency, please call the emergency line at 864-4100, or the Grenfell line at 637-2888 or call 911. For all other emergency numbers and resources specific to your location, please review the Sexual Assault Support and Response Guide specific for your area, which is located on the office website at https://www.mun.ca/sexualharassment/reporting/.

Contact

Student Wellness and Counselling Centre

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000