Service Name: University Portal Planning and Development


Using web development expertise within the Software Services Group (SSG) of Information Technology Services (ITS), a Portal program exists to offer a range of web-based portal consulting and development services. The Portal Program is a foundation of Memorial University’s unified digital campus and single point of entry to services and communications.

A Portal Steering Committee, a Technical Steering Committee within Edutech and ITS, and a Portal Manager with a team of SSG programmers provide the planning, standards, approval procedures, and development for the portal (my.mun.ca) channels and portlets.

What's included:

  • Portal channel analysis
  • Channel planning
  • Partnership for web graphic design and layout
  • Web application integration
  • Portal maintenance

How to request this service:

Service Desk
Tel: 709-864-4595
Fax: 709-864-3514
E-mail: help@mun.ca

  • Service requests can be made via completion of an on-line form

Who can avail of this service:

  • Memorial University faculty, staff, and students

Out of Scope:

  • Applications that cannot integrate into the Portal.
  • Channels that do not meet Portal Channel Standards


  • No direct costs

Response Times:

  • Initial consultation with portal requester is within 5 business days of the request.
  • The response is based on the initial portal channels assessment according to Portal Standards, estimated effort, and timelines.

Processes and Tools:

  • The Service Requests are logged and tracked via Remedy Incident Management processes
  • Portal Channel assessment and approval in accordance with Standards.

Accountabilities and Key Roles:

  • Portal Manager and Analyst – responsible for determining user requirements
  • PSC and Technical Steering Committee – responsible for establishing Portal Standards and Criteria.
  • Project Manager – with Portal Manager and Committees, responsible for determining project scope and charter
  • Programmer Analyst and Programmer – responsible for channel creation or integration into the university portal software, design, coding, testing and implementation of channels

Key Performance Indicators:

  • Channels developed according to MUN Standards.
  • Portal is single point of entry to university services and communications via channels.

Revision: March 2011
Service Owner: Software Services Group – David Pierce, Manager



Information Technology Services

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000