Service Name: Computer Lab Configuration & Support


Memorial University hosts multiple computer laboratories for various departments and groups on campus. These labs are used for scheduled lab work for courses and also provide support for students, faculty and staff. Information technology Services department provides support for the overall management, maintenance, consultation, and configuration of the existing labs as well as new labs.

What's included:
  • Consultation and design of lab
  • Installation and setup
  • Management and maintenance
How to request this service:

By phone, fax, email and in person:

Service Desk
Tel: 709-864-4595
Fax: 709-864-3514
E-mail: help@mun.ca
Who can avail of this service:
  • Any faculty or administrative department on campus can contact ITS to request assistance in establishing a new lab.
  • Students with LabNet accounts can use these labs.
  • Open 9:00 a.m. – 5:00 p.m. Monday to Friday, excluding university holidays.
  • Summer hours are 8:30 a.m. – 4:30 p.m. Monday to Friday.
Response Times:
  • Requests are submitted to lab staff on site by the Service Desk and are assigned a priority based on the impact (e.g., number of people affected) and severity (the nature) of the incident.
  • Requests for new lab configurations are responded to within 1 to 3 business days.
  • Lab design, procurement and installation will depend on requirements, size and complexity of the lab. Contact Service Owner for time estimates.
Processes and Tools:
  • Log, monitor, and resolve incident using the Remedy Incident Management system.

Accountabilities and Key Roles:
  • Service Desk is responsible for recording and tracking requests.
  • PC Support Group is responsible for setup, configuration and maintenance of labs.
Key Performance Indicators:

  • Volume of incidents
  • Incident resolution times
  • Client survey results
  • Number of accounts on LabNet
  • Number of logins/month
Revision: February 2014
Service Owner:
Manager, Personal Computing Group


Information Technology Services

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000