Service Name: Application Consulting and Development – Client Based


Information Technology Services Software Services group (SSG) creates and deploys software-based solutions to meet our clients’ specific requirements. We build on extensive knowledge of methodologies and technologies to produce high-quality applications.

What's included:

We have experience with various technologies including (but not limited to):

  • PHP
  • Oracle
  • MySQL

How to request this service:

Service Desk
Tel: 709-864-4595
Fax: 709-864-3514
E-mail: help@mun.ca

  • Service requests can be made via completion of an on-line form forwarded to the Service Desk

Who can avail of this service:

  • All faculty and staff

Out of Scope:

  • Hosting applications in production
  • Configuring hardware for the developed applications
  • Applications that are web based


  • Support services are available 9 a.m. - 5 p.m. Monday to Friday, excluding University holidays.

Response Times:

  • Initial consultation with SSG can be arranged within 5 business days.
  • The response is based on the initial project plan’s estimated costs and timelines.


  • A cost estimate will be provided.
  • Funding of the project is the responsibility of the requesting individual/department.

Processes and Tools:

  • Service Requests are logged and tracked via Remedy Incident Management processes
  • Project Charter sign-off
  • Business Requirements Document
  • Project Plan
  • Status Reports

Accountabilities and Key Roles:

  • Project Manager – responsible for determining project scope and charter
  • Analyst – responsible for determining user requirements
  • Developer – responsible for the design, coding, testing and implementation of the application
  • DBA – responsible for any database development or support

Key Performance Indicators:

  • Project being delivered on time and on budget.
  • Application built to documented client specifications

Revision: March 2011
Service Owner: Software Services Group - David Pierce, Manager



Information Technology Services

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000