Before you travel:
- Make sure the Blackberry you are using has World Wide coverage. If you are unsure, check with Computing and Communications at 864-4595.
- Check this website to ensure that there is coverage in the country you are visiting before travelling www.bell.ca/coverage under Travelling International choose check coverage and rates, select a manufacturer, select your phone, and select a country.
- Contact Computing & Communications at 864-4595 with the SIM card number so we can check with Bell to ensure that this number is associated with the device (this is located by your battery on the back of your device). We can assist with this, if required.
- Make sure the device is set to GSM or 3G & 2G , this can be done by choosing options, mobile network/technologies, network mode, press on the scroll ball/track pad, choose GSM or 2G & 3G (depending on the device you are using) and then press the Blackberry button to the left of the scroll ball/track pad and choose save.
- 3G or 1XEV should show in the upper right hand corner of the device to ensure radio connections are on.
- Check with Computing & Communications to see what voice and data packages are available while travelling.
- The user name should be associated with your number before you travel in case you need to contact Bell Technical Support directly. By contacting Computing and Communications, we can have your name added.
If you still having problems while you are travelling:
- Remove the battery from the device for 30 seconds and then place the battery back in the device. This will do a hard reset.
- Contact Computing & Communications at 864-4595 to let us know what problems you are having with the device. We will then contact Bell Technical Support to ask for assistance.
- If any trouble shooting has to be done with the device, Computing & Communications will then contact the user. The user would then need to call Bell Technical Support at (514) 420-7748 or visit blackberry.com/support for further assistance. You can also call this number after hours when Computing & Communications employees can’t be reached directly.
For further information on Blackberry devices, you can visit the Computing & Communications webpage.