Service Name: Research Data Backup


Information Technology Services (ITS) provide a data backup and retrieval service to the research community of Memorial University.

What’s Included:

  • On-campus access to a central file share.
  • Online retrieval of data backups.

How to request this service:

ITS Service Desk
Tel: (709)864-4595
Fax: (709)864-3514
E-mail: help@mun.ca

Service requests can be submitted via completion of an on-line form

Please see additional information on the Research Data Backup service, including an overview of Frequently Asked Questions

Who can avail of this service:

This service is available to Research Faculty, Postdoctoral and Graduate students of Memorial University.

Out of Scope:

  • The service is not available to undergraduate students, or to data-sets which are not part of a research project or graduate work.


  • This service is available 24 hours a day, 365 days per year except during scheduled maintenance windows. Planned maintenance windows and unplanned outage notifications can be found at: http://www.mun.ca/cc/.
  • Technical support is available through the ITS Service Desk.

Response Times:

  • Account requests will normally take up to five business days to complete.


Processes and Tools:

  • The service is ordered via a request from the end user to the ITS Service Desk using the methods outlined above in “How to request this service”.
  • An account is generated which contains a home directory for online file storage.
  • The end user can access his/her central file share via the following methods:

- Windows - ITS recommends users download and install the Research Data Backup (RDB) Client software.

- A Research Data Backup (RDB) Client is in development for Macintosh and Linux. In the interim see the FAQs page for instructions re: mounting your RDB home directory.

  • Online access to data backups is available via the RDB Labnet Webtools User Interface.

Accountabilities and Key Roles:

  • The Service Desk provides front-line client liaison and incident management services
  • The ITS Operations team will be responsible for a broad range of system administration duties including: supporting the backup environment; monitoring resources and automating procedures, troubleshooting system failures and end user errors; installing and administering software packages; system reporting; and providing documentation and technical assistance on a university wide basis.

Key Performance Indicators:

  • Amount of data being supported

Revision: March 12, 2015
Service Owner: Don Bryant, Technical Support Group Manager


Information Technology Services

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000