Telephone System Upgrade for St. John's Campus - Schedule

From February 27 - March 1, C&C will be upgrading the technology behind thousands of St. John's campus telephones. The following upgrade schedule has been developed to allow us to smoothly transition our clients with as little disruption as possible. All work is scheduled to occur outside of normal business hours.

Clients should note that on each of the days designated for the upgrade, voicemail will be unavailable from 12:00 AM to 6:00 AM.

Monday - February 27, 2012
Science Building

Tuesday - February 28, 2012
Henrietta Harvey
Earth Sciences
QEII Library

Wednesday - February 29, 2012
University Centre
Bruneau Centre for Research and Innovation
Facilities Management
Grad House (Feild Hall)
Physical Education
Queen's College
Spencer Hall
St. John's College
Field House/The Works
Alumni Affairs - Lambe's Lane
Ingstaad Bldg
Ocean Sciences
Hatcher House
Coughlan College

Thursday - March 1, 2012
Arts & Administration
Utilities Annex

Most users will see no change to their telephones as a result of this upgrade other than the following:

  • Custom ringtones will need to be reset. Instructions on resetting your ringtone following the upgrade can be found here:

  • Call history will be reset.
  • Personal telephone address books will have to be recreated.
  • Call forwarding to cellular phones or other land lines will have to be reset.

In order to allow us to smoothly transition many other features of your phone automatically, C&C will not be processing any requests for phone setting changes between February 22 and March 1.

Once the upgrade begins on Feb 27, clients should be aware that the process for checking your voicemail while off-campus will be as follows:

  • Dial your 7 digit office number (864-XXXX)
  • Wait for voicemail to cut in
  • Press * (star)
  • Enter your 4 digit extension when asked for their user id -
  • Enter your password/PIN

Clients should note that the method for checking voicemail above is temporary. The normal process for checking voicemail off campus by dialing 864-3700 will resume on March 5th.

    Clients having questions or concerns regarding the upgrade schedule or the features that may be impacted are asked to contact the C&C Service Desk at 864-4595 or


    Information Technology Services

    230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

    Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

    Tel: (709) 864-8000