General FAQs

Memorial has created this frequently asked questions document that will continue to be updated as decisions are made and information is available to be shared.

For students
For faculty and staff
For researchers

Questions with an asterisk (*) are new or recently updated


*How do I donate personal protective equipment (PPE)?

Memorial continues to identify and collect personal protective equipment (PPE) which may be held by units throughout the university.

The university-wide collection was set up to allow us to respond to potential requests from the provincial or federal governments while ensuring that Memorial has PPE to address its own ongoing critical needs. If you have already responded to this process, thank you. If you have PPE, please email to arrange to drop off these items.

If you receive requests from external groups looking for donations of PPE please direct the requests to Deanne Piercey,, as the university is managing these requests centrally.

PPE may include gloves, masks and, in particular, disposable medical gowns. If you have any questions, please send an email to Thank you for your assistance with this important task.

*Will classrooms, study rooms and teaching labs remain open?

In the continuing effort to promote social distancing, classrooms, study and practice rooms, teaching labs and computer labs on all campuses will be closed and locked effective Monday morning, March 23, with some exceptions.

As previously communicated, Lecture Capture-enabled classrooms will remain open for use by instructors for remote teaching.

The following computer labs remain open for students who do not have personal computer access for remote learning:

    • C-2003 in the Chemistry/Physics Building, St. John’s campus, open 8 a.m.-8 p.m. on weekdays, 8 a.m.-6 p.m. on weekends 
    • EN-3000 in the Engineering and Applied Science Building, St. John’s campus, open 8 a.m.-8 p.m. on weekdays, 8 a.m.-6 p.m. on weekends
    • Computer lab AS3003, Grenfell Campus, open 8:30 a.m.-5:30 p.m.
    • Marine Institute students who need computer access are asked to contact their instructor to coordinate on an as-needed basis.

Printing is available in the C2003 lab. Users must wipe the printer after use following the posted directions and cleaner provided. Any student who has access can use their credentials to login. From the Windows 10 login screen, a LabNet account will automatically be created. Printing is not available in EN-3000.

Marine Institute students who need computer access are asked to contact their instructor to coordinate on an as-needed basis.

Please note that we will be following the guidelines established by public health officials to ensure students practise social distancing in these rooms and we have enhanced cleaning protocols for these rooms.

A maximum of 10 students will be allowed in each room at any given time. If you have access to your own computer, please do not come to campus to use lab computers. Updated 2 p.m., March 25

*Are buildings open on the St. John's campus?

On March 18, Memorial moved to remote delivery of courses and program and service delivery transitioned from normal operations to focus on maintaining critical services. The vast majority of employees are now working remotely. 

On April 16, Memorial announced additional building access measures. There are 3 levels of access: controlled access; faculty/staff limited access; and faculty/staff/students limited access.

For more information on how this impacts you, visit the building access FAQ. Updated April 18.

*Why were Course Evaluation Questionnaires (CEQs) cancelled for the winter 2020 semester?

The Course Evaluation Questionnaire (CEQ) was scheduled to begin March 23 for Grenfell campus and March 27 for all other campuses. In light of the most recent developments concerning COVID-19 and the suspension of in-person classes at Memorial University, CEQ administration for the winter 2020 semester was suspended.

The successful completion of the semester is the priority now and it would not be appropriate to introduce an evaluation process that would further burden students and instructors. The administrative resources necessary to support CEQ administration will not be readily available during this time due to new priorities associated with the suspension of classes. Furthermore, the results of any course evaluations during this time would be significantly compromised and arguably not valid for this semester due the exceptional and unprecedented circumstances the university community finds itself in. 

Is the library open?

All libraries on all campuses were closed as of 5 p.m. on March 18 until further notice. Work is ongoing to ensure that essential library services can be delivered to users remotely. More information is available in the library FAQ.

Is the Childcare Centre open?

As a result of the announcement by the provincial government regarding the closure of all schools and childcare centres, please be advised that the Campus Childcare centre closed March 16, 2020, until further notice. We will provide updates as they are available.

I do not have data on my phone, can I get access to phones on campus?

Various support offices including the student unions can and will provide students access to phones.

Wifi networks are also available throughout the university should students be using apps or technology that requires internet connection. The list of networks is available on the IT Services website.

How does the COVID-19 virus live on surfaces such as clothing, or packages arriving by mail?

This site provides information on hygiene and receiving international mail:

Is there someone students can speak to personally with any concerns or questions they have about their studies at Memorial?

Students with questions about the impact of the current COVID-19 pandemic on their academic program or about resources available at Memorial can use a live chat operated by Student Life Live chat is available from 9 a.m. - 5 p.m., Monday to Friday.

The email for inquiries for Grenfell students is Questions for Marine Institute students can be directed to

You can access information immediately online at Updated 10:30 a.m., March 18 



230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000