The following section outlines service assumptions and anticipated service levels for various technology services for the period of August 8-25, 2025.

• Regular Office of the Chief Information Officer (OCIO) helpdesk hours will continue, however; OCIO resources will be heavily involved in supporting Memorial’s commitment to the 2025 Canada Games, which may increase response times for non-emergent requests.
• Resources from OCIO will be made available to assist the Canada Games Host Society with set-up leading up to the Games and may have limited capacity to implement new projects prior to and during the Games.
• Many classrooms will be in use by the Canada Games Host Society during the Games. Although all spaces will be restored in time for the start of Fall 2025 classes, it is advised that any planning for software/hardware upgrades in a classroom take the Games period into consideration.
• Regular services of the Centre for Innovation in Teaching and Learning (CITL) are not expected to be interrupted during the Games but may be provided remotely in some cases; positions that will operate remotely during the Games will be communicated in advance.
• Some in-person CITL support is expected to be provided in a number of support areas such as, but not limited to, Classroom Support, Exam Administration, IT Supports, and Media Development (assuming noise levels permit). Reach out to CITL if you have questions about in-person support during the Games.
• Any adjusted in-person service availability will be communicated in advance.
• Technical Services will remain operational.
• The team will work with other units on forward planning for known repairs and upgrades.
• Deliveries that must happen during the Games will be managed to ensure continuity.
• Given expected campus density, movement of equipment will be minimized where possible during the Games.