Office of the Registrar
University Regulations (2011/2012)
2.8 Appeal of Fees and Charges Regulations

Appeal of Fees and Charges Regulations apply to Undergraduate Students (other than Medical Students), 5. only. It is intended to recognize and be sensitive to students who experience devastating, unforeseen and/or catastrophic events during the semester and therefore withdraw from a course or courses. Students are permitted to appeal for refund of tuition associated with dropped course(s) only, not for refund of incidental fees including, but not limited, to medical/dental coverage, MUNSU fees, recreation fees, etc.

2.8.1 Responsibilities in the Tuition Refund Appeals Process

The University has established financial regulations, procedures and deadlines through its governing bodies for the guidance of students. Students are expected to take into account their personal and academic circumstances, in order to meet university financial regulations, procedures, and to satisfy financial requirements and deadlines.

2.8.1.1 Students' Responsibilities in the Tuition Refund Appeals Process

It is incumbent upon students to:

  • be aware of and adhere to all financial regulations, requirements and published deadlines, especially the refund schedule published in the University Diary;

  • familiarize themselves with published tuition refund appeals procedures;

  • submit tuition refund appeals and all supporting documentation no later than one month after the official release of grades for the semester of the dropped course(s); and

  • provide appropriate authenticating materials.

2.8.1.2 The University's Responsibilities in the Tuition Refund Appeals Process

It is incumbent upon the University to:

  • make available to students advice and guidance regarding options, deadlines, required documentation, and tuition refund appeal route by way of written notification, the University website, personal appointment or other forms of communication;

  • direct students to the appropriate office for information on tuition refund appeals;

  • attend to tuition refund appeals efficiently and ensure parties receive fair, consistent and ethical treatment;

  • supply students with reasons for decisions to deny a tuition refund appeal; and

  • maintain parties’ right to confidentiality.

2.8.2 Guidelines for the Tuition Refund Appeals Process
  1. Transparency should guide all steps of the tuition refund appeal process. In the case of an appeal, the parties should have access to all documents submitted.

  2. The principles of fairness should be applied in appeal procedures and decisions.

  3. Information submitted in support of an appeal will be kept confidential.

2.8.3 General Information and Procedures for Tuition Refund Appeals
  1. A tuition refund appeal must be filed no later than one month after the official release of grades for the semester of the dropped course(s).

  2. Any tuition refund appeal should be made in writing, by the student, clearly stating the basis for the appeal and should be directed to the Committee Coordinator, Tuition Refund Appeals Committee, c/o The Cashier’s Office, Memorial University of Newfoundland, St. John’s, NL A1C 5S7.

  3. Successfully dropping a course academically does not guarantee that a tuition refund appeal will be successful. Academic difficulty in a course and/or missing a published refund deadline is not sufficient grounds for an appeal.

  4. For assistance in the tuition refund appeals process, students are advised to consult with the Committee Coordinator.

  5. In preparing an appeal a student may consult advisors or facilitators. Such advisors or facilitators may include a faculty advisor, staff advisor, a counselor, a representative from the Memorial University of Newfoundland Students’ Union (MUNSU) or other individual who is willing to undertake the role of student advisor or facilitator.

  6. The Tuition Refund Appeals Committee may decide to deny or uphold an appeal. If it upholds an appeal, the Committee may prorate the tuition refund depending upon the student’s length of participation in the course(s) and other factors.

  7. The decision of the Tuition Refund Appeals Committee is final.

2.8.4 Information Required for Medical Certificates

Please refer to UNIVERSITY REGULATIONS - General Academic Regulations (Undergraduate), Information Required for Medical Certificates from Health Professionals.