Frequently Asked Questions

Have a question that is not answered in our FAQs? Let us know.

  1. What is MUNmail?
  2. What are some MUNmail Features?
  3. How is MUNmail different from Gmail?
  4. Is Memorial University the first Canadian University to use a service like Google Apps for Education for e-mail?
  5. Is MUNmail intended for everyone (e.g. students, faculty, and staff)?
  6. Will I see Google and other corporate advertising?
  7. How do I access my MUNmail account?
  8. What is MUNmail's e-mail storage capacity?
  9. What services will be included with my MUNmail account?
  10. Who will I contact for help?
  11. MUNmail is powered by Google Apps for Education so will Google own the content associated with MUNmail?
  12. Where are Google's servers (and my data) located?
  13. What if I already have a Gmail account?
  14. To what extent will data mining of email messages occur via Google? If data mining practices are present, for what purpose is this performed?
  15. Where can I find additional information about Gmail and other Google Applications?

 

 

 

 

 

1. What is MUNmail?

A. MUNmail is a Memorial-branded communications platform that is powered by Google Apps for Education.

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2. MUNmail Features

A. MUNmail offers many advantages and provides many features. A brief list of features are:

25 Gigabytes of e-mail storage
Calendaring
Document creation, real time collaboration, and sharing
Integrated text and video chat
Wide mobile device support

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3. How is MUNmail different from Gmail?

A. MUNmail is a Memorial branded version of Google’s Gmail service, however there are other fundamental differences between the services:

  • Memorial e-mail addresses remain unchanged, a user that chooses MUNmail will maintain their existing email address (e.g. someuser@mun.ca) and all aliases that have been set up (e.g. .
  • Password management is performed at Memorial not Google. This provides the University with greater flexibility and security in establishing password policies.
  • There will be no advertising. Unlike personal Gmail accounts, MUNmail will have no advertising targeted towards users.

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4. Is Memorial University the first Canadian University to use a service like Google Apps for Education for e-mail?

A. No. A number of other Canadian institutions have moved, or are investigating a move, to solutions like Google Apps. The University of Alberta is a recent example, having moved its students, staff and faculty to Google Apps for Education starting in January 2011. Other universities that have switched to a cloud-based model for at least some of their stakeholder groups (staff, faculty, and/or students) include Dalhousie, Concord, UofT, and Lakehead.

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5. Is MUNmail intended for everyone (e.g. students, faculty, and staff)?

A. Currently Memorial is providing MUNmail to students.

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6. Will I see Google and other corporate advertising?

A. No. MUNmail e-mail accounts will not display corporate or Google advertising. Note that this is different than personal Gmail accounts, as we are part of Google Apps for Education agreement.

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7. How do I access my MUNmail account?

A. Once you opt in, to access your account you will simply log into Memorial’s portal, my.mun.ca, and click on the "MUNmail" tab. You can also set up MUNmail on a Smart Phone or other mobile device to access your mail. For more information on Smart Phone or mobile setup click here. For client setup (Outlook, Thunderbird, Apple Mail, etc.) click here.

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8. What is MUNmail's e-mail storage capacity?

A. Storage capacity of MUNmail is currently 25 gigabytes (GBs).

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9. What services will be included with my MUNmail account?

A. You will have access to Mail, Calendar, Docs, flexible mobile options, and integrated Chat.

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10. Who will I contact for help?

A. For help regarding your MUNmail account you can:

  • Browse the information and resources located on this site.
  • Contact the Computing and Communications (C&C) Service Desk at 864-4595 or help@mun.ca
  • Visit the counter service (Henrietta Harvey – HH2012)
  • submit an Online Help Request form

You may also get help for Google Apps by clicking on the "Help" link at the top right hand corner of the Google App you are using. For general information about the Apps, click on the appropriate link in the "Resources" page from the menu above.

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11. MUNmail is powered by Google Apps for Education so will Google own the content associated with MUNmail?

A. No. Through Memorial’s contract with Google, Google will not own the right to any content associated with MUNmail.

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12. Where are Google's servers (and my data) located?

A. Your data will be stored in Google’s secure network of data centers. However, as with many Internet-based services, there is no certainty as to where that data may be stored.

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13. What if I already have a Gmail account?

A. Your MUNmail account will be separate from your personal Gmail account (if you have one) and the two will not automatically integrate. Your MUNmail account will have the ability to retrieve email from another email account, including personal Gmail accounts if desired. Both MUNmail and public Gmail accounts can exist separately without the need to merge them. If you have multiple Google accounts, there is a multiple sign-in feature which is detailed here.

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14. To what extent will data mining of email messages occur via Google? If data mining practices are present, for what purpose is this performed?

A. Google scanning of account holder content will not be used for serving commercial ads to anyone using Memorial affiliated Google services. Your content will be scanned only for spam filtering, anti-virus protection, malware detection, and/or to provide higher quality search function for your email and documents. The process for such scanning is completely automated and involves no humans.

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15. Where can I find additional information about MUNmail and other Google Applications?

A. For additional information or questions about MUNmail, please contact Computing and Communication's Service Desk or browse the resources on this site. For general information about Google Apps for Education, you can start by visiting http://www.google.com/a/help/intl/en/edu/ .

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